S L E E K F L O W
retail_experiences
How to improve retail experiences with messaging a...

Improving retail experience has always been the key focus. In the old days, email has been a huge part of a retail brand’s marketing strategy. However, in 2019, Retail customers only open 21.33% of their emails. In contrast, 90% of

WhatsApp Business: All You Need To Know

Did you know that about 1.5 billion people use WhatsApp on a monthly basis? And that’s exactly what makes it one of the most popular messaging platforms out there. With the era of digitalisation finally looming upon us, businesses all

What is social CRM
What is Social CRM and why should you invest in on...

What is Social CRM?  Social CRM stands for Social Customer Relationship Management. It involves the integration of social media and instant messaging channels, such as Facebook, WhatsApp, Line, WeChat, alongside traditional channels so customers can interact with businesses via their preferred

Communication-problems
3 Communication Problems Companies Make on Messagi...

Often times, companies face tons of communication problems when messaging with customers, whatever the channels are. Instant Messaging has redefined the way people communicate amongst each other since the time of its inception. Currently, Instant Messaging apps have over 3