--- title: "" description: "" canonical: "https://sleekflow.io/channels-integrations/vtex-instagram" html_lang: "en" --- # VTEX Instagram DM integration | SleekFlow [Integrations](/channels-integrations)[VTEX](/channels-integrations/vtex) VTEX + Instagram DM # Boost e-commerce sales with VTEX and Instagram DM integration Choose a trigger Choose an action [Start for Free](https://app.sleekflow.io/en?screen_hint=signup)[Book a Demo](/book-a-demo) ## Practical ways to use VTEX and Instagram DM integration ### Order confirmation notification Send a Instagram DM message immediately when a new order is created in VTEX, confirming purchase details and thanking the customer. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Shipping status updates Automatically send Instagram DM messages to customers, updating them whenever their VTEX order status changes (e.g., processed, shipped, out for delivery). [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Order tracking information Send tracking links or shipment tracking PDFs via Instagram DM as soon as VTEX order status updates to "shipped." [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Post-purchase upsell After a VTEX order creation, use Instagram DM to immediately share complementary product recommendations, special offers, or discount coupons. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Customer feedback collection When VTEX updates the order status to "delivered," automatically send a Instagram DM message requesting customer feedback or a product review. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Product guides After a VTEX order is created or marked as delivered, automatically share product usage guides, videos, or instructional PDFs via Instagram DM. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ## How to integrate VTEX and Instagram DM SleekFlow simplifies the integration of VTEX with Instagram DM using Flow Builder, an intuitive, visual automation tool. Easily create, test, and optimize automations by utilizing three key nodes: Flow Builder AI Agent JC Save as draft Publish Editor Logs Settings Start VTEX order created Condition Interested in Promotions Action AgentFlow Use an AI agent to handle conversations and manage contacts based on predefined setting. Setup Filter Select AI Agent Chris Channel type Instagram DM Trigger VTEX order created Complete Condition Interested in Promotions Complete Condition AI Agent In progress ### Trigger Define the event that starts the automation. Apply filters to ensure that only contacts meeting specific conditions are included. ### Condition Branch your flow with this node to route contacts along different paths based on their preferences and behaviors. ### Action Perform tasks like sending messages. You can personalize communications by inserting variables from the lead’s profile or trigger event. ## Supported triggers and actions SleekFlow's Flow Builder enables seamless automation across messaging, social media, CRM, and commerce platforms. Select a trigger and execute customized actions to create tailored workflows. Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel Action ### Reply post comment Send an automated response when someone comments on your social post Action ### Reply post comment via direct message Send an automated private message when someone comments on your social media post Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel Action ### Reply post comment Send an automated response when someone comments on your social post Action ### Reply post comment via direct message Send an automated private message when someone comments on your social media post Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel Action ### Reply post comment Send an automated response when someone comments on your social post Action ### Reply post comment via direct message Send an automated private message when someone comments on your social media post Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel Action ### Reply post comment Send an automated response when someone comments on your social post Action ### Reply post comment via direct message Send an automated private message when someone comments on your social media post ## Highly Rated by Industry Leaders | 4.6 out of 5 stars | Based on 170+ G2 reviews Recommended blogs ## Engage customers with VTEX & Instagram DM [Instagram Messenger API for businesses: how it works and how to set it up Learn how the Messenger API for Instagram transforms business chats. Read a guide for your modern enterprise to automate customer replies with ease.](/blog/instagram-messenger-api) [Click to WhatsApp ads guide: how it works and how AI helps you get the most out of it Explore how to create click-to-WhatsApp ads on Facebook & Instagram with this comprehensive guide.](/blog/click-to-whatsapp-ads) [Sales automation CRM: connect your customer data to outbound workflows that convert Connect your CRM to WhatsApp, Instagram and SMS automation. Compare outbound tools, workflows, case studies and checklists to choose the best software.](/blog/sales-automation-crm) [Instagram automation in the UAE: complete guide for businesses in 2026 Read this guide to Instagram automation in the UAE, including Meta rules, use cases, implementation steps,, and how SleekFlow supports conversion workflows.](/blog/instagram_automation_uae) [How to build AI agents for business: A beginner's guide Learn how to build AI agents that answer customers, streamline workflows across WhatsApp, Instagram, and live chat—no coding required.](/blog/how-to-build-ai-agents) [Social Media API: How to manage Instagram, Facebook, TikTok and WhatsApp messages in one inbox Learn how UAE businesses can use social media APIs to manage Instagram, Facebook, TikTok, and WhatsApp messages in one shared inbox.](/blog/social-media-api-uae) [How to turn Instagram and Facebook engagement into revenue Learn how B2C brands use SleekFlow to automate IG and FB campaigns, qualify leads in DMs, and funnel them to WhatsApp and sales — automatically.](/blog/product-update-instagram-facebook-auto-reply-comment) [How to create an Instagram chatbot for business in the UAE (2026 guide) Learn how to create an Instagram chatbot using Meta-compatible messaging tools. Automate DMs, comments, lead capture & support with examples & setup steps.](/blog/instagram-chatbot-uae) [Quick guide for selling on Instagram Shop in Malaysia Learn how to sell your products with Instagram. Grow your e-commerce business as Instagram shopping becomes more popular in Malaysia.](/blog/malaysia-instagram-shop) [Everything you need to know about Omnichannel customer experience Define omnichannel CX, see benefits, and learn how to build it with unified data, automation and AI—plus real examples.](/blog/omnichannel-customer-experience) Automate your growth with SleekFlow Get started for free and supercharge your customer engagement. [Book a Demo](/book-a-demo)[Start for Free](https://app.sleekflow.io/en?screen_hint=signup)