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title: "Responsible AI in your customer conversations: SleekFlow is now ISO/IEC 42001:2023 certified"
description: "SleekFlow is now ISO 42001 certified. What the AI governance standard covers, what it doesn't, and what it means for your customer conversations"
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date_modified: "2026-06-26T05:17:58.351Z"
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# Responsible AI in your customer conversations: SleekFlow is now ISO/IEC 42001:2023 certified
*SleekFlow Compliance — SleekFlow Compliance*
## Summary
- A note from our compliance and information security team on the AI governance standard we passed, and what it means for the customer conversations you run on SleekFlow.
When a business builds their [own AI agents on SleekFlow](/en-gb/agentflow), these agents speak for that business in its customer conversations. They run on the AI platform we build and govern, so how that platform behaves sits with us.
SleekFlow is now certified to[ ISO/IEC 42001:2023](https://www.iso.org/home/insights-news/resources/iso-42001-explained-what-it-is.html), the international standard for AI governance, which independently confirms the platform you build on is run responsibly.
## **What it means for businesses and your customer conversations**
If you're evaluating SleekFlow, this is one less thing your reviewers have to take on faith before they sign off on letting AI into your customer conversations.
It matters to regulators too. Governments are shifting from asking whether AI is governed to asking for proof, and ISO/IEC 42001 is becoming the reference point. Its robust framework aligns closely with major legislation like the EU AI Act, ensuring that the SleekFlow AI management system meets strict risk management, data governance, human oversight, and transparency requirements.
Buy from a certified vendor and you inherit part of that groundwork instead of building it yourself.
## **What ISO/IEC 42001:2023 certifies, and what it doesn't**
Trust holds up better when you're precise about what backs it.
ISO/IEC 42001:2023 certifies an AI management system. An accredited certification body examined the SleekFlow AI management system’s cycle of planning, operating, monitoring, and improving our AI operations, and confirmed that SleekFlow practices meet the standard's strict criteria.
It doesn't certify a specific product, and it isn't a promise that our AI never makes a mistake. No certification can promise that, and any vendor implying otherwise is selling you something.
What it verifies is structure. We keep a documented risk assessment for our AI systems, define where humans stay in the loop, monitor and log what the agents do, and hold clear lines of accountability.
## **Why you can trust your AI agent in a conversation**
A certificate is only as good as the system underneath it, and ours runs deeper than a single model with a prompt on top.
We built a[ multi-agent system](/en-gb/blog/sleekflow-ai-engine): multiple models chosen per task, a reviewer agent that checks output before it reaches your customer, knowledge-gap detection so the agent declines to answer rather than guess, your human team reviewing responses in the same inbox, and automated testing that flags errors every time we change something.
Those are the controls that decide whether a customer leaves a conversation trusting your brand. The standard puts an audited bar around them.
> SleekFlow CTO, Lei Gao, shares:*"The model is one component. What makes the difference is what we build around it," he says. "Agents that check each other's work, a reviewer that catches errors before your customer sees them, your team able to step in, and testing that runs on every change. That's what ISO 42001 holds to account."*
## **What comes next**
ISO/IEC 42001:2023 isn't a one-time stamp. It runs on annual surveillance audits, so we have to keep earning it rather than pass once and move on.
That sits on a security foundation we don't treat as optional. Data you bring into our AI features stays isolated to your business and is never used to train general-purpose models. Inputs and outputs are encrypted in transit and at rest. Access runs through role-based permissions, and we run regular third-party penetration testing on the platform underneath.
The same discipline behind our ISO/IEC 27001:2022 and SOC 2 Type II reports now covers how we govern AI.
Responsible AI in your customer conversations should be something you can verify, not just take our word for. Our security, privacy, governance, and compliance certifications and documentation are all available to you in our dedicated[ Trust Center](/en-gb/trust-center).