--- title: "Ticketing system for optimizing revenue pipeline in chats" description: "Transform sales activities in chats into organized tickets. Our service desk ticketing system automates pre-sales workflows, tracks performance, and integrates with your business tools." canonical: "https://sleekflow.io/en-sg/ticketing" html_lang: "en-sg" --- # Ticketing system for optimizing revenue pipeline in chats Transform sales activities in chats into organized tickets. Our service desk ticketing system automates pre-sales workflows, tracks performance, and integrates with your business tools. Ticketing system for optimizing revenue pipeline in chats | SleekFlow SG Ticket management # Ticketing system for excellent pre-sales services in chats Transform messy and lengthy chat threads into organized, actionable tickets. Track requests, prioritize tasks, and measure performance. Maintaining a clean sales pipeline has never been easier. [Start for Free](https://app.sleekflow.io/en?screen_hint=signup)[Book a Demo](/en-sg/book-a-demo) ## Trusted by CX leaders to solve sales tracking challenges ### Complex assignment decisions Drowning in customer requests with no clear way to prioritize and distribute work, leading to overwhelmed agents and duplicated efforts. ### Lost track of action items Critical customer issues get buried in long chat histories, causing overlooked requests and delayed responses. ### Lack of performance insights No visibility into response times, resolution rates, and customer satisfaction metrics needed to improve service quality. Ticket Management ## Priorities become clearer when chats are organized into tickets ### Ticket categorization Let AI chatbots handle routine questions and only create tickets that need your team's expertise. Every ticket includes context, contact details, request type, media, and timestamps. ### Ticket categorization Let AI chatbots handle routine questions and only create tickets that need your team's expertise. Every ticket includes context, contact details, request type, media, and timestamps. ### Ticket assignment Assign tickets to agents based on urgency, skills, availability, and workload using smart routing rules. Hold team members accountable for tracking due dates. ### Ticket prioritization Organize and track tickets by type, status, priority, due date, and channel. Manage support queues efficiently and quickly identify high-priority tickets. Agent Collaboration ## Resolve tickets quickly with all the context at your fingertips ### AI-assisted service Equip agents with an AI knowledge base that delivers targeted solutions for complex inquiries with one-click prompts ### Relationship management Access customer profiles, interaction history, and integrated platform data alongside tickets—providing more context as you respond ### Team collaboration Share updates through ticket comments and ensure smooth handovers with detailed logs of actions and responsible agents 2-products/features/ticketing/agent\_ Equip agents with an AI knowledge base that delivers targeted solutions for complex inquiries with one-click prompts Ticket analytics ## Track resolution time, gain insights, and elevate service delivery ### Support metrics Track key performance indicators, including response time, resolution time, and first contact resolution rates to optimize agent efficiency ### Support metrics Track key performance indicators, including response time, resolution time, and first contact resolution rates to optimize agent efficiency ### Customer satisfaction Automatically collect feedback through CSAT surveys after ticket resolution to measure satisfaction and improve response strategies ### Trends analytics Create custom ticket types and monitor volume trends to identify recurring support requests and drive strategic improvements Platform integration ## Bring your tech stack together and see the complete customer picture ### Shopify integration Access order details, abandoned cart items, and loyalty status alongside customer conversations for contextual support [Learn More](/en-sg/channels-integrations/shopify) ### Salesforce integration View and update CRM records including contacts, accounts, campaigns, leads, and opportunities—all without switching tabs [Learn More](/en-sg/channels/salesforce) ### Custom connections Share ticket updates and analytics data with external systems through webhooks or Google Sheets automation [Learn More](/en-sg/flow-builder) ### Rated 4.6/5 on G2 for exceptional customer support We practice what we preach - delivering the same outstanding service we help you provide. [Read Reviews](https://www.g2.com/products/sleekflow/reviews) More inspirations ## Customer success stories Technology ### How iBilik, the largest platform for co-living in Malaysia, gains consumer confidence via SleekFlow [Read Case Study](/en-sg/customer-stories/ibilik-use-case) Fashion & Apparel ### How this Dubai-based women's styling solution company transformed client journeys with SleekFlow automation [Read Case Study](/en-sg/customer-stories/wearthat) Technology ### How Mudah.my, Malaysia’s largest recommerce marketplace uses WhatsApp strategy [Read Case Study](/en-sg/customer-stories/mudah-my) Skincare ### How CANVAS triples engagement rate using WhatsApp marketing [Read Case Study](/en-sg/customer-stories/canvas) Electronics ### How OTO empowers 50 sales promoters for chat-based sales using WhatsApp API [Read Case Study](/en-sg/customer-stories/oto) Telecommunications ### HKBN boosts sales conversion rates through SleekFlow's WhatsApp Business API solution [Read Case Study](/en-sg/customer-stories/hkbn) Food and Beverages ### How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/en-sg/customer-stories/lubuds-group-use-case) Telecommunications ### HKBN boosts sales conversion rates through SleekFlow's WhatsApp Business API solution [Read Case Study](/en-sg/customer-stories/hkbn) Food and Beverages ### How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/en-sg/customer-stories/lubuds-group-use-case) Technology ### How iBilik, the largest platform for co-living in Malaysia, gains consumer confidence via SleekFlow [Read Case Study](/en-sg/customer-stories/ibilik-use-case) Fashion & Apparel ### How this Dubai-based women's styling solution company transformed client journeys with SleekFlow automation [Read Case Study](/en-sg/customer-stories/wearthat) Technology ### How Mudah.my, Malaysia’s largest recommerce marketplace uses WhatsApp strategy [Read Case Study](/en-sg/customer-stories/mudah-my) Skincare ### How CANVAS triples engagement rate using WhatsApp marketing [Read Case Study](/en-sg/customer-stories/canvas) Electronics ### How OTO empowers 50 sales promoters for chat-based sales using WhatsApp API [Read Case Study](/en-sg/customer-stories/oto) Telecommunications ### HKBN boosts sales conversion rates through SleekFlow's WhatsApp Business API solution [Read Case Study](/en-sg/customer-stories/hkbn) Food and Beverages ### How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/en-sg/customer-stories/lubuds-group-use-case) Technology ### How iBilik, the largest platform for co-living in Malaysia, gains consumer confidence via SleekFlow [Read Case Study](/en-sg/customer-stories/ibilik-use-case) Fashion & Apparel ### How this Dubai-based women's styling solution company transformed client journeys with SleekFlow automation [Read Case Study](/en-sg/customer-stories/wearthat) Automate your growth with SleekFlow Get started for free and supercharge your customer engagement. [Book a Demo](/en-sg/book-a-demo)[Start for Free](https://app.sleekflow.io/en?screen_hint=signup)