--- title: "" description: "" canonical: "https://sleekflow.io/en-us/channels-integrations/vtex-whatsapp" html_lang: "en-us" --- # VTEX WhatsApp Business API integration | SleekFlow [Integrations](/en-us/channels-integrations)[VTEX](/en-us/channels-integrations/vtex) VTEX + WhatsApp Business API # Boost e-commerce sales with VTEX and WhatsApp Business API integration Choose a trigger Choose an action [Start Free Trial](https://app.sleekflow.io/en?screen_hint=signup)[Book a Demo](/en-us/book-a-demo) ## Practical ways to use VTEX WhatsApp Business API integration ### Order confirmation notification Send a WhatsApp Business API message immediately when a new order is created in VTEX, confirming purchase details and thanking the customer. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Shipping status updates Automatically send WhatsApp Business API messages to customers, updating them whenever their VTEX order status changes (e.g., processed, shipped, out for delivery). [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Order tracking information Send tracking links or shipment tracking PDFs via WhatsApp Business API as soon as VTEX order status updates to "shipped." [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Post-purchase upsell After a VTEX order creation, use WhatsApp Business API to immediately share complementary product recommendations, special offers, or discount coupons. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Customer feedback collection When VTEX updates the order status to "delivered," automatically send a WhatsApp Business API message requesting customer feedback or a product review. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ### Product guides After a VTEX order is created or marked as delivered, automatically share product usage guides, videos, or instructional PDFs via WhatsApp Business API. [Get Started](https://app.sleekflow.io/en?screen_hint=signup) ## How to integrate VTEX and WhatsApp Business API SleekFlow simplifies the integration of VTEX with WhatsApp Business API using Flow Builder, an intuitive, visual automation tool. Easily create, test, and optimize automations by utilizing three key nodes: FLOW BUILDER AI Agent JC Save as draft Publish Editor Logs Settings Strat VTEX order created Condition Interested in Promotions Action AgentFlow Use an AI agent to handle conversations and manage contacts based on predefined setting. Setup Filter Select AI Agent Chris Channel type WhatsApp Business API Trigger VTEX order created Complete Condition Interested in Promotions Complete Condition AI Agent In progress ### Trigger Define the event that starts the automation. Apply filters to ensure that only contacts meeting specific conditions are included. ### Condition Branch your flow with this node to route contacts along different paths based on their preferences and behaviors. ### Action Perform tasks like sending messages. You can personalize communications by inserting variables from the lead’s profile or trigger event. ## Supported triggers and actions SleekFlow's Flow Builder enables seamless automation across messaging, social media, CRM, and commerce platforms. Select a trigger and execute customized actions to create tailored workflows. Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Trigger ### Incoming messages from the Click-to-WhatsApp (CTWA) ad When a new or existing contact sends a message to you from a Click to WhatsApp ad Trigger ### WhatsApp message status update When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle Trigger ### WhatsApp Flow response received When a customer submits a completed WhatsApp Flow Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Trigger ### Incoming messages from the Click-to-WhatsApp (CTWA) ad When a new or existing contact sends a message to you from a Click to WhatsApp ad Trigger ### WhatsApp message status update When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle Trigger ### WhatsApp Flow response received When a customer submits a completed WhatsApp Flow Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Trigger ### Incoming messages from the Click-to-WhatsApp (CTWA) ad When a new or existing contact sends a message to you from a Click to WhatsApp ad Trigger ### WhatsApp message status update When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle Trigger ### WhatsApp Flow response received When a customer submits a completed WhatsApp Flow Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel Trigger ### VTEX order created When an order is created in your VTEX store Trigger ### VTEX order status updated When the order status is updated in your VTEX store Trigger ### Loop through VTEX orders Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions Trigger ### Incoming message received When a new or existing contact sends a message to you Trigger ### Outgoing message sent When you send a message to a contact Trigger ### Incoming messages from the Click-to-WhatsApp (CTWA) ad When a new or existing contact sends a message to you from a Click to WhatsApp ad Trigger ### WhatsApp message status update When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle Trigger ### WhatsApp Flow response received When a customer submits a completed WhatsApp Flow Action ### Send message Send a message via the selected channel Action ### Send media Send a media file via the selected channel ## Highly Rated by Industry Leaders | 4.5 out of 5 stars | 170+ real users speak for us Recommended blogs ## Engage customers with VTEX & WhatsApp Business API [The 6 best Bird alternatives in 2026 Compare 6 Bird (MessageBird) alternatives for WhatsApp and business messaging, with pricing, features, and best fits for 2026](/en-us/blog/bird-alternatives) [WhatsApp Business API: The worldwide pricing model (2026/2027) Learn how WhatsApp Business API pricing works in 2027, including Meta's new per-message pricing model introduced on 1 October 2026 and tips to reduce costs.](/en-us/blog/whatsapp-business-price) [AI agents for healthcare and clinics: fixing the patient communication gap See how AI agents handle patient intake, scheduling, and insurance questions on WhatsApp or other channels, so clinic staff spend less time on routine calls](/en-us/blog/ai-agents-for-healthcare-and-clinics) [SleekFlow vs Wati: WhatsApp depth or channel breadth? 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