--- title: "AI Omnichannel Messaging, Call & Email Inbox" description: "Bring WhatsApp, email, and VoIP into one omnichannel inbox. Give every agent clear ownership, and make sure no lead or customer enquiries fall through the cracks." canonical: "https://sleekflow.io/inbox" html_lang: "en" --- # AI Omnichannel Messaging, Call & Email Inbox Bring WhatsApp, email, and VoIP into one omnichannel inbox. Give every agent clear ownership, and make sure no lead or customer enquiries fall through the cracks. Omnichannel Inbox # One inbox for chats, emails, and calls: zero missed leads Multiple agents, teams, and channels. One place to manage, assign, and track every single conversation. [Start for Free](https://app.sleekflow.io/en?screen_hint=signup) SAY GOODBYE TO APP SWITCHING ## Meet customers where they are on an omnichannel messaging platform Let customers reach out through their preferred channels. Respond to prospects from multiple channels while organizing the context in a single inbox. TEAM UP WITH CO-WORKERS ## Fuel performance with collaboration Rev up your sales, marketing, and customer support efforts by organizing users and teams. Foster collaboration and achieve greater transparency in communication management. ### Assign conversations ### Add collaborators ### Internal notes & mentions ### Saved replies ### AI Smart Reply ### Roles & permissions ### Conversation analytics feature-pages.inbox.shared-team.desc.undefined ### Conversation analytics Monitor team performance, customer engagement, and operational efficiency. Drive data-driven decisions, streamline workflows, and optimize resource allocation. ### Assign conversations Automate qualifying questions to categorize incoming messages. Route conversations to dedicated agents or teams based on issue type, agent expertise, or customer preferences. ### Add collaborators Add teammates to the thread when dealing with complex issues that require mentorship from experienced members, and put on backup coverage during busy periods. ### Internal notes & mentions Share context, comment, update, and clarify with your team in the conversation without the customer seeing this internal communication. ### Saved replies Document best practices, guidelines, and step-by-step instructions in the inbox. Equip every team member with a shared knowledge resource to tackle common issues. ### AI Smart Reply Build a knowledge base from your brand materials and generate AI-powered responses. Use AI to perfect rephrasing, tone, and text translation. ### Roles & permissions Create separate inboxes for different teams, so they can be laser-focused on their responsibilities. Safeguard against unauthorized access with advanced roles and permissions. ### Conversation analytics Monitor team performance, customer engagement, and operational efficiency. Drive data-driven decisions, streamline workflows, and optimize resource allocation. ### Assign conversations Automate qualifying questions to categorize incoming messages. Route conversations to dedicated agents or teams based on issue type, agent expertise, or customer preferences. * * * * * * * FEATURES ## Your AI and human team, always on the same page Manage, edit, and segment contacts within the inbox. Automate contact updates based on external events. ### Build a social CRM powerhouse Create custom labels, filters, and lists to categorize chats and prioritize tasks. Quickly identify contacts for specific inquiries and track progress. Send bulk messages to targeted categories. Automate care for special customers. [Book a Demo](/book-a-demo) ### Integrate with external applications Sync your Shopify store, Salesforce CRM, HubSpot CRM, Stripe account, and more into the inbox. Gain instant access to customer activity, orders, and invoices right next to the chat. No tab-switching, just direct insights. [Book a Demo](/book-a-demo) Features ## Why choose SleekFlow as your omnichannel messaging platform Local expertise Facilitate smooth onboarding and provide tailored guidance for your local market. Global partnership Partner with Meta, Stripe, and Microsoft for top social commerce features. Enterprise-level security Certified under ISO27001 to meet the highest security and compliance standards. Electronics Electronics How OTO empowers 50 sales promoters for chat-based sales using WhatsApp API [Read Case Study](/customer-stories/oto) Food and Beverages Food and Beverages How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/customer-stories/lubuds-group-use-case) Skincare Skincare How CANVAS triples engagement rate using WhatsApp marketing [Read Case Study](/customer-stories/canvas) Telecommunications Telecommunications HKBN boosts sales conversion rates through SleekFlow's WhatsApp Business API solution [Read Case Study](/customer-stories/hkbn) Fashion & Apparel Fashion & Apparel How this Dubai-based women's styling solution company transformed client journeys with SleekFlow automation [Read Case Study](/customer-stories/wearthat) Technology Technology How Mudah.my, Malaysia’s largest recommerce marketplace uses WhatsApp strategy [Read Case Study](/customer-stories/mudah-my) Technology Technology How iBilik, the largest platform for co-living in Malaysia, gains consumer confidence via SleekFlow [Read Case Study](/customer-stories/ibilik-use-case) Education Education Colégio Cognos increases scheduled visits by 150% and reduces the service queue by 50% with AgentFlow on WhatsApp [Read Case Study](/customer-stories/colegio-cognos-customer-story) Electronics Electronics How OTO empowers 50 sales promoters for chat-based sales using WhatsApp API [Read Case Study](/customer-stories/oto) Food and Beverages Food and Beverages How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/customer-stories/lubuds-group-use-case) Skincare Skincare How CANVAS triples engagement rate using WhatsApp marketing [Read Case Study](/customer-stories/canvas) Telecommunications Telecommunications HKBN boosts sales conversion rates through SleekFlow's WhatsApp Business API solution [Read Case Study](/customer-stories/hkbn) ## See other features [Inbox Integrate all the messaging channels into one place Explore Feature](/inbox)[Social CRM Segment, track, and analyze your customers without switching between tabs Explore Feature](/social-crm)[Broadcast Campaign Import your contacts and send personalized broadcast messages with just a few clicks Explore Feature](/broadcast-campaign)[Automation Set automated workflows to assign conversations and develop your own chatbot Explore Feature](/flow-builder)[Channels & Integrations Connect different channels and explore powerful integrations Explore Feature](/channels-integrations) ## Supercharge conversions with SleekFlow AI Try it now at zero cost! [Book a Demo](/book-a-demo)[Start for Free](https://app.sleekflow.io/en?screen_hint=signup)