--- title: "Build structured forms on WhatsApp | WhatsApp Flows" description: "Discover WhatsApp Flows: an interactive multi-screen form in WhatsApp where customers can book appointments, sign up for promotions, request quotations, or complete registrations " canonical: "https://sleekflow.io/solutions/whatsapp-flow" html_lang: "en" --- # Build structured forms on WhatsApp | WhatsApp Flows Discover WhatsApp Flows: an interactive multi-screen form in WhatsApp where customers can book appointments, sign up for promotions, request quotations, or complete registrations Build structured forms on WhatsApp | WhatsApp Flows | SleekFlow WhatsApp Flows # Build intuitive forms on WhatsApp Introducing WhatsApp Flows, an interactive multi-screen form in WhatsApp where customers can book appointments, sign up for promotions, request quotations, or complete registrations - all without leaving their chat. [Book a Demo](/book-a-demo) ## Global enterprises trust us to solve their WhatsApp challenges ### High drop-off rates Customers abandon inquiries when faced with endless back-and-forth messages requesting information and website redirections. ### Inefficient operations Your team wastes time confirming customer requests and validating missing or inconsistent data, creating bottlenecks in the sales process. ### Data management chaos Conversion data, such as booking intentions, is buried in chat threads with no standard format, making it difficult to track campaign success. Use Cases ## Convert inquiries into sales with interactive WhatsApp journeys Create a 24/7 automated booking system that displays service availability and allows customers to select preferred dates, times, locations, and service options. Send instant confirmation and automate reminders and updates to minimize no-shows. Build visual pre-qualification journeys that help gather and assess new leads at scale, such as skin conditions and medical symptoms. Segment leads and take targeted actions, such as prompting matching service booking invites, sending promo codes and assigning to sales for follow-ups. Guide customers through personalized product selection based on their preferences, interests, and budget. Automatically provide matching recommendations and send instant draft orders with payment links to streamline purchasing decisions. Enable customers to specify their service requirements and personal preferences through intuitive WhatsApp Flows. Automatically generate accurate, professional quotations based on pre-defined calculations to ensure prompt responses and eliminate manual preparation. Create engaging surveys with various question types - from choice selections to rating scales. Understand post-service satisfaction, product performance, NPS scores, and market insights. Get responses in easy-to-analyze formats to improve services and boost customer lifetime value. Omnichannel Inbox ### Launch from anywhere customers interact with your brand Launch WhatsApp Flows through click-to-WhatsApp ads, social media links, website widgets, or QR code scans Enable agents to trigger WhatsApp Flows through their mobile app, ensuring consistent data collection and reducing handling errors Capture entry point details in customer profiles, such as channel, page URL, and campaign IDs, to measure which campaigns drive the most engagement View complete customer inputs in a single chat thread, allowing your team to follow up at a glance Customer Relationship Management ### Track and analyze form submissions with custom databases Create custom objects to organize any data you collect via WhatsApp Flows - from appointments and leads to sign-ups and subscriptions Define flexible data properties (date, time, dropdown, boolean, number) that match your WhatsApp Flows fields. Customer submissions are validated and stored in the correct format, ready to sync with your CRM or booking system. Access customer activity history instantly with all previous submissions displayed right next to the chat conversation Leverage the database to power messaging campaigns, from sending targeted promotions to specific segments to automate rebooking reminders based on past appointments Flow Builder ### Automate messaging campaigns, CRM workflows, and integration Use WhatsApp Flows submissions as triggers to send automatic reminders, nurturing messages, and personalized retargeting Automate internal processes - segment contacts, assign conversations, and update customer profiles based on customer submissions Connect WhatsApp Flows to external systems (booking platforms, CRM, custom software) through secure webhooks for data exchange Track Meta ad performance by sending conversion signals (leads generated, bookings secured) back to Ads Manager, helping attribute WhatsApp conversions to specific campaigns and optimize ad costs ### Top-rated WhatsApp solution for customer engagement on G2 [Read reviews](https://www.g2.com/products/sleekflow/reviews) ### How to start using WhatsApp Flows WhatsApp Flows is currently available as a customized solution for enterprise plan customers. We're partnering with select businesses to explore the full potential of this powerful tool. As an early access partner, you'll receive: Dedicated support in building WhatsApp Flows on Facebook Business Manager Expert assistance connecting WhatsApp Flows to your SleekFlow account Flexible implementation based on your needs, including: mid-flow data exchange capabilities, integration with your existing systems, customized data collection and validation [Book a Demo](/book-a-demo) ## See SleekFlow in action Try SleekFlow's WhatsApp Flows solution in the interactive demo below More inspirations ## Customer success stories Education ### Colégio Cognos increases scheduled visits by 150% and reduces the service queue by 50% with AgentFlow on WhatsApp [Read Case Study](/customer-stories/colegio-cognos-customer-story) Food and Beverages ### How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/customer-stories/lubuds-group-use-case) Fashion & Apparel ### How this Dubai-based women's styling solution company transformed client journeys with SleekFlow automation [Read Case Study](/customer-stories/wearthat) Electronics ### How OTO empowers 50 sales promoters for chat-based sales using WhatsApp API [Read Case Study](/customer-stories/oto) Telecommunications ### HKBN boosts sales conversion rates through SleekFlow's WhatsApp Business API solution [Read Case Study](/customer-stories/hkbn) Skincare ### How CANVAS triples engagement rate using WhatsApp marketing [Read Case Study](/customer-stories/canvas) Technology ### How iBilik, the largest platform for co-living in Malaysia, gains consumer confidence via SleekFlow [Read Case Study](/customer-stories/ibilik-use-case) Technology ### How Mudah.my, Malaysia’s largest recommerce marketplace uses WhatsApp strategy [Read Case Study](/customer-stories/mudah-my) Technology ### How iBilik, the largest platform for co-living in Malaysia, gains consumer confidence via SleekFlow [Read Case Study](/customer-stories/ibilik-use-case) Technology ### How Mudah.my, Malaysia’s largest recommerce marketplace uses WhatsApp strategy [Read Case Study](/customer-stories/mudah-my) Education ### Colégio Cognos increases scheduled visits by 150% and reduces the service queue by 50% with AgentFlow on WhatsApp [Read Case Study](/customer-stories/colegio-cognos-customer-story) Food and Beverages ### How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/customer-stories/lubuds-group-use-case) Fashion & Apparel ### How this Dubai-based women's styling solution company transformed client journeys with SleekFlow automation [Read Case Study](/customer-stories/wearthat) Electronics ### How OTO empowers 50 sales promoters for chat-based sales using WhatsApp API [Read Case Study](/customer-stories/oto) Telecommunications ### HKBN boosts sales conversion rates through SleekFlow's WhatsApp Business API solution [Read Case Study](/customer-stories/hkbn) Skincare ### How CANVAS triples engagement rate using WhatsApp marketing [Read Case Study](/customer-stories/canvas) Technology ### How iBilik, the largest platform for co-living in Malaysia, gains consumer confidence via SleekFlow [Read Case Study](/customer-stories/ibilik-use-case) Technology ### How Mudah.my, Malaysia’s largest recommerce marketplace uses WhatsApp strategy [Read Case Study](/customer-stories/mudah-my) Education ### Colégio Cognos increases scheduled visits by 150% and reduces the service queue by 50% with AgentFlow on WhatsApp [Read Case Study](/customer-stories/colegio-cognos-customer-story) Food and Beverages ### How LUBUDS Group implements WhatsApp CRM to deliver customer-first dining experiences [Read Case Study](/customer-stories/lubuds-group-use-case) Automate your growth with SleekFlow Get started for free and supercharge your customer engagement. [Book a Demo](/book-a-demo)[Start for Free](https://app.sleekflow.io/en?screen_hint=signup)