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Comments of customers unhappy with WATI's service
What Customers say WATI Lacks
Customer Support
Users mention difficulty getting timely help from WATI's support team. SleekFlow offers dedicated onboarding and responsive customer success support across regions.
Pricing Transparency
Difficulty predicting total costs for WATI due to variable add-on fees. SleekFlow's transparent and predictable pricing helps you budget with confidence
Data Reliability & Security
Users expressed concerns on data reliability and and potential security risks. SleekFlow is build with enterprise-grade security and robust data integrity measures.
Feature Depth
WATI’s mobile app and automation capabilities are more limited, with fewer customization options and template features. SleekFlow provides advanced workflow automation, AI features, and mobile parity with the web platform.
Lack of Flexibility
WATI has limited customizations in workflow automations and AI features, making it hard to adapt to unique business requirements. SleekFlow's platform is designed to help you automate lead nurture and conversions.
Interface Experience
Users report that WATI’s interface can feel unintuitive, especially when adding labels or sending voice notes. SleekFlow is designed for ease of use, with a modern UI optimized for efficiency and productivity.
What WATI Lacks, SleekFlow Perfects
AI Agent built for complex conversations and real-time guidance
WATI offers task-specific AI Agents for responses, isolated from even WATI’s own inbox. SleekFlow's AgentFlow works in an AI-centric system with a graph database to understand complex conversations, remember context, and adapt in real time.
Omnichannel Inbox to manage all customer chats in one place
Unlike WATI's limited WhatsApp-centric approach, SleekFlow centralises all customer conversations into one unified inbox. Manage interactions from WhatsApp, Facebook Messenger, Instagram, and more to ensure no lead is missed.
Smarter automation with Flow Builder and AI assistance
SleekFlow’s Flow Builder offers flexibility to customize automation and customer interactions for your daily workflow. Our AI Co-pilots: AI Writing Assistant and AI Smart Reply also help your team craft faster and better responses.
Scalable features with enteprise-grade security and growth tools
WATI is affordable for initial WhatsApp Business API use. However, it lacks the enterprise-grade features for businesses that wish to grow, such as robust security, custom objects, and built-in ticketing.
Unified insights linking conversations to conversions with analytics
WATI's analytics focus on operator performance, lacking visualizing the data for users to understand. SleekFlow’s Conversation Analytics Dashboard goes deeper, with dashboards that show funnel drop-offs, response times, and engagement quality.
Localised customer support in your time zone and language
WATI's centralised customer support receives complaints of slow response time for trouble tickets. SleekFlow provides localised customer support in your time zone and local language for faster help and a better understanding of your specific market needs.
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