How German Experts Centralized Customer Communication Across Four Companies With SleekFlow

About German Experts

German Experts was founded in 2015 by CEO and partner Ibrahim Azedine. What started as a specialist workshop for European cars has now grown into a group of four companies known for premium service quality and deep technical expertise.

As the group expanded, the volume of daily customer conversations grew rapidly. Clients reached out for bookings, service updates, follow ups and marketing inquiries, with most of these conversations happening on WhatsApp. Managing this amount of communication across several businesses quickly became overwhelming.

Ibrahim’s vision has always been to offer a smooth and professional customer experience. However, with conversations scattered across multiple devices and platforms, it became difficult to maintain the level of service that German Experts wanted to deliver.

Challenges

Before SleekFlow, the team faced several problems:

• Communication was spread across four companies

• Messages from multiple WhatsApp numbers were difficult to track

• Important conversations were sometimes missed

• Running WhatsApp campaigns required too much manual effort

I had four companies running at the same time and the communication flow was everywhere ... With so many customer interactions happening every day, it became hard for us to control everything in one place.

Ibrahim Ezaldeen

Group CEO

The team needed a solution that allowed them to manage all customer messages from a single platform without losing visibility or consistency.

Solutions

When Ibrahim discovered SleekFlow, he found exactly what he had been looking for.

We were searching for tools that could control all communication through WhatsApp in one place. When we found SleekFlow, we immediately saw the value. We are very happy with this tool.

Ibrahim Ezaldeen

Group CEO

By integrating SleekFlow into their operations, German Experts gained several key improvements:

✓ One unified WhatsApp inbox for all companies

All WhatsApp numbers were connected to one platform. This gave the team full visibility over incoming and ongoing conversations.

✓ Centralized monitoring and tracking

Managers can now follow every customer interaction, assign chats and ensure no messages are missed.

✓ Easy and efficient WhatsApp campaigns

The team uses SleekFlow to send marketing broadcasts and updates to customers with clear insights into performance.

✓ Better decision making through analytics

Data from SleekFlow helps the company understand customer behavior and improve communication processes.

The Impact

After adopting SleekFlow, German Experts experienced clear and immediate improvements:

• No more lost or overlooked customer messages

• Faster responses across all teams

• A more organized and consistent communication workflow

• Greater efficiency in managing WhatsApp campaigns

• A scalable system that supports long term business growth

It is a great tool because we can monitor all communication with the customer. We no longer miss any messages and connecting multiple numbers in one channel made everything much easier.

Ibrahim Ezaldeen

Group CEO

SleekFlow now plays an important role in the daily operations of German Experts. The team uses it as the central place for all customer communication, which helps them maintain the service standards they are known for.