Fair Use Policy

Last Updated: 27 Oct 2025

This Fair Use Policy ("Policy") governs your use of the SleekFlow Platform and the Services. It is designed to ensure optimal performance, reliability, and equitable access to resources for all SleekFlow's Customers and Users. Unless otherwise defined in this Policy, all capitalized terms shall have the meanings assigned to them in SleekFlow's Terms of Service (https://sleekflow.io/terms).

Scope

This Policy applies to all interactions with the SleekFlow Platform and the Services, including SleekFlow API usage, messaging, integrations, and data storage. It supports our commitment to maintaining a stable and secure environment for all Customers.

Usage Guidelines

SleekFlow is intended for typical business use. Our systems are designed to accommodate a wide range of usage patterns, and we continuously monitor activity to maintain service quality.

Customers are expected to:

Operate within the bounds of normal business activity
Avoid excessive or disruptive behavior that may impact the performance of the SleekFlow Platform
Use features and integrations as intended

Usage Limits

Subject to the limits set by your SleekFlow subscription plan, usage of certain features is governed by reasonable thresholds to ensure consistent service quality across all accounts. These thresholds apply to features without defined limits in your plan.

Fair Use Limit - AI agent credits (for plans with AI Subscription)

MAC Tier	AI agent credits (Monthly)
500	5,000
1,000	10,000
2,000	20,000
4,000	40,000
8,000	80,000

Fair Use Limit - Others

Feature	Pro Plan	Premium Plan	Enterprise Plan
Contact	100,000	500,000	2,000,000
AI Co-Pilot credits (Monthly)	N/A	50,000	50,000
Broadcast Messages (Monthly)	30,000	200,000	50,000,000
Flow Enrolment Credits (Monthly)	20,000	200,000	2,000,000

If your usage exceeds the limits outlined in your subscription plan or violates this Policy, SleekFlow may suspend or terminate your access to certain features or the Services.

Updates

SleekFlow reserves the right to update this Policy at any time with or without notice. Continued use of the Services following any changes constitutes acceptance of the revised Policy.