Omnichannel support
Centralize every chat from your website, SMS, Facebook, and Instagram into one prioritized stream to:
Customer service agents struggle to keep up with support volume as they juggle web chat, SMS, and social media, which slows response times and causes missed inquiries.
Solutions
Unify all channel conversations in one inbox. Route chats to specialized AI or human agents based on skills or shifts. Proactively update customers about service confirmations or delays, resolving issues before they arise.
Agents can instantly view service levels, upcoming bookings, and purchase history beside the chat. Generate AI-powered responses from your brand materials, and personalize every interaction easily.
See exactly how many conversations are active, queued, or overdue in real time. Analyze resolution rates and individual agent performance to coach your team and optimize staffing during peak hours.
Unify all channel conversations in one inbox. Route chats to specialized AI or human agents based on skills or shifts. Proactively update customers about service confirmations or delays, resolving issues before they arise.
Features
Customer Success
Yes. SleekFlow consolidates messages from channels such as SMS, Facebook Messenger, Instagram DMs, WhatsApp, and TikTok into a single shared inbox with clear channel labels and conversation status.
You can connect supported channels directly from SleekFlow’s settings. Once connected, all incoming messages flow automatically into the unified inbox without agents switching platforms.
Yes. SleekFlow supports native integrations with tools such as HubSpot, Salesforce, Google Sheets, Shopify, and VTEX, enabling two-way sync for customer details, purchase history, and lead context.
Yes. You can train and deploy AI agents to respond across all connected channels from the same inbox, using your knowledge base to provide consistent answers and route complex cases to human agents when needed.
Conversations are stored in a shared team inbox owned by your organization. Sales and support teams can collaborate in a chat with full context and clear ownership, and access can be reassigned instantly if a team member leaves.
