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Omnichannel support

Deliver proactive support from one unified inbox

Centralize every chat from your website, SMS, Facebook, and Instagram into one prioritized stream to:

  • 10X faster first responses with AI agents and chat routing
  • Collaborate within the same thread efficiently
  • Track agent workload and service quality in real time
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Trusted by support teams to deliver 5-star service

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Why do support leaders struggle to maintain quality at scale

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Switching tabs kills efficiency

Customer service agents struggle to keep up with support volume as they juggle web chat, SMS, and social media, which slows response times and causes missed inquiries.

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Fragmented customer journey

A customer asks a question on live chat, then follows up on Instagram. Because the data is siloed, your agent asks them to “repeat the issue.” This destroys your CSAT scores.

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Hard to measure performance

With data scattered across different apps, you have no way to accurately track response times, agent performance, or service quality. You can’t improve what you can’t see.

Solutions

How to provide world-class omnichannel support with SleekFlow

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Start 2-way conversations in seconds

Unify all channel conversations in one inbox. Route chats to specialized AI or human agents based on skills or shifts. Proactively update customers about service confirmations or delays, resolving issues before they arise.

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Features

Key features designed to scale chat support

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AgentFlow (AI agent builder)

Handle traffic spikes without adding headcount. AI agents, trained with your website and internal resources, can resolve 80% of repetitive queries so your team can focus on higher-value work.

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Enterprise-grade data security

Control agent data access by role and automatically mask sensitive information (such as credit card numbers or IDs) in chats to protect your proprietary business information.

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Automation Flow Builder

Create visual workflows to route requests to the right team using AI-collected details. Automate CSAT surveys to track customer satisfaction and feedback after service.

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Omnichannel messaging CRM

Track customer details, such as order history, appointments, or memberships, using custom data fields and lifecycle stages. Automate segmentation and follow-up with rich context.

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Customer Success

Why B2C brands love SleekFlow

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2X

higher customer satisfaction

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Response times used to average around 17 minutes, and every delay meant a missed opportunity. Now that we can separate and identify urgent enquiries, we can respond almost instantly.

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Stanly Ng

General Manager

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“I had four companies running at the same time and the communication flow was everywhere it became hard for us to control everything in one place. When we found SleekFlow, we immediately saw the value.”

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Ibrahim Ezaldeen

Group CEO

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SleekFlow played a crucial role in managing high volumes of customer enquiries during festive periods, which allowed the team to respond swiftly.

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Christopher Hobday

Digital Project Manager

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1M

conversations powered every day

10K+

global monthly active users

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Frequently Asked Questions

Can SleekFlow help teams manage messages from multiple social channels?

Yes. SleekFlow consolidates messages from channels such as SMS, Facebook Messenger, Instagram DMs, WhatsApp, and TikTok into a single shared inbox with clear channel labels and conversation status.

How do I connect SMS, WhatsApp, Instagram, and other messaging channels to SleekFlow?

You can connect supported channels directly from SleekFlow’s settings. Once connected, all incoming messages flow automatically into the unified inbox without agents switching platforms.

Can SleekFlow sync with external tools and systems?

Yes. SleekFlow supports native integrations with tools such as HubSpot, Salesforce, Google Sheets, Shopify, and VTEX, enabling two-way sync for customer details, purchase history, and lead context.

Can AI agents handle chats from different messaging channels?

Yes. You can train and deploy AI agents to respond across all connected channels from the same inbox, using your knowledge base to provide consistent answers and route complex cases to human agents when needed.

How are customer conversations managed across team members?

Conversations are stored in a shared team inbox owned by your organization. Sales and support teams can collaborate in a chat with full context and clear ownership, and access can be reassigned instantly if a team member leaves.

Automate your growth with SleekFlow

Get started for free and supercharge your customer engagement.

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