SleekFlow Pricing

Monthly Active Contacts (MACs) are at the heart of our fair pricing model. Instead of charging you for every contact in your SleekFlow database, we only count a contact as 'active' if they send you a message, or if you send them a message using the SleekFlow Inbox, Flow Builder, AI Agent, WhatsApp Co-existence, or API calls within a single billing month.

This means contacts you simply store in your list, or those who receive a one-way broadcast without replying, are not counted towards your allowance and are free of charge. This approach ensures your costs are always directly tied to real, two-way engagement, not just the size of your contact list.

What counts as an active contact?

✅ A contact who sends any message to you.

✅ A contact who receives a message from you via Inbox, Flow Builder, AI Agent, API calls or WhatsApp co-existence.

❌ A contact who receives a one-way broadcast from you but does not reply or give a reaction.

❌ A contact who is only stored in your database (e.g., added manually, imported, or synced from a CRM).

June 2025

1 June 2025

Amily messaged You

+1 MAC

10 June 2025

Jason messaged You

+1 MAC

18 June 2025

You messaged Amily

+0 MAC

Total 2 MACs in June 2025

Think about the average number of unique customers your team chats with each day. For example, a business that chats with 20 unique customers per day will typically use about 450 MAC for the entire month. This number is not higher because many of those daily chats are with repeat customers.

SleekFlow automatically adds 100 MACs at a time to keep your messages, automations, and broadcasts running without interruption, even during a busy month. These extra MACs only last for that billing month. Your MAC limit resets at the start of your next billing month, so you're only charged more when you actually need it.

Start with one question: do you need AI agents and bulk messaging yet? If not, Essential covers you. If you do, the choice between the other three comes down to how deeply AI agents need to reach into your other systems, and how much governance you need around them.

Essential suits teams that want every customer conversation in one place. You get the omnichannel inbox and simple automations to route and answer chats faster. It doesn't include AI agents or Broadcast, so it works best when your team replies to customers one by one.

Pro suits teams running sales through conversations for the first time. An AI agent answers from your knowledge base and hands over to your team when a conversation needs a human. You also get Broadcast for bulk messaging, Flow Builder for no-code automation, and connections to Stripe, Zapier, Make.com, and the SleekFlow API access.

Move to Premium when agents need to act inside your other systems, not just talk to customers. It adds HubSpot and Zoho sync, custom API integrations and webhooks so agents can update orders or bookings, role-based access control, and 60-day onboarding with our team. Analytics go deeper too: revenue by funnel milestone or campaign.

Enterprise is built for multi-brand or multi-region operations with a high compliance bar. Salesforce and Marketing Cloud sync, PII masking, data export, single sign-on (SSO), and more. Your AI solution engineer and customer success manager design the workflows with you, under structured UATs and contractual SLAs.

If you're between two plans, talk to sales, and we'll size it against your monthly active contacts.

Every new user gets a full 7-day Pro plan trial, no credit card required. That means 500 monthly active contacts and every Pro feature, unlocked from day one. A simple countdown keeps you posted as the trial winds down. Your workspace pauses if you miss day 7 without subscribing, no messages in or out, no automations, no API calls. Your data stays safe and waiting for you. When you're ready, you'll see exactly what Pro unlocks, with a one-click way to subscribe.

We host two weekly live sessions open to all customers, led by a Customer Success Manager (CSM) to guide you through account setup.

Session 1 (Getting Started): Covers WhatsApp API template creation, inbox messaging, contact management, sending broadcasts, and reading conversation analytics.

Session 2 (Automation & AI Masterclass): Covers building Flow Builder workflows and deploying AgentFlow AI agents.

Sessions are free for Pro plan users and available in English, Cantonese, Brazilian Portuguese, and Bahasa Indonesia.

Premium plan users get a dedicated onboarding specialist for about 60 days. We start with a discovery call to identify the use case that matters most to your business, whether that's Inbox, Broadcast, or AgentFlow. From there, we connect your first channel, co-build and train your team on that workflow, and guide you through launch. By the end, we review the business outcomes it's driven, like conversions and engagement, and hand you off to our Customer Success team for ongoing support.

Yes. Every user gets 24/7 AI chat support and office hour email support, so help is always a message away. Upgrade to Premium for human chat support Monday to Friday, 9 AM to 6 PM APAC (GMT+8), EMEA (GMT+4), and LATAM (GMT-3).

WhatsApp charges a messaging fee for each template message sent, as set by Meta. To estimate how much you'll pay, use our WhatsApp Pricing Calculator.

We accept all major credit and debit cards through our secure payment gateway partner, Stripe, including Visa, MasterCard, American Express, and China UnionPay. For invoices exceeding $10,000 USD, we also offer alternative payment options, such as bank transfers or cheques.

SleekFlow is designed from the ground up to support businesses as they grow. A key part of this is offering unlimited usage on many core features, so you don't have to worry about low ceilings on things like broadcast messages and automations.

To ensure a consistently fast and reliable experience for all our high-volume users around the globe, we maintain a Fair Usage Policy (FUP). This policy is in place to prevent platform abuse and ensure that system performance remains stable for our entire customer community.

The FUP affects less than 1% of users and is not intended to impact normal business operations. For the vast majority of businesses, you will never have to think about it. If you'd like to see the specific details, you can review our full Fair Usage Policy here.