The enterprise AI for customer engagement

The agentic AI platform that fits your systems, follows your rules, and works alongside your team.

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Trusted by leading enterprises across APAC, LATAM & EMEA
Customer Story

Deliver ROI you can take to the board

Telecommunications

We transformed our customer engagement from a cost center into a true revenue engine, identifying opportunities and driving conversions around the clock, while freeing our people to focus on complex, high-value relationships.

Kenneth She, CTO and CIO
HKBN Ltd. (1310.HK)
  • 916,000 residential subscribers
  • 58,000+ enterprise customers
76%
of conversations fully automated
2.7×
team productivity
95%
marketing message read rate
Agentic Use Cases

Activate AI across your customer-facing teams

Retail and F&B

Retail and F&B

Personalized engagement across outlets and channels, from pre-sale questions to post-purchase support.

Financial Services

Financial Services

Onboarding, servicing, and support that meets your regulatory bar.

Sales

Sales

Revenue agents qualify inbound leads, route them to the right rep, and book the meeting.

Marketing

Marketing

Agents segment, personalize, and trigger journeys based on live customer data.

Support

Support

Resolve end to end, from frontline questions to complex, multi-step cases.

Healthcare

Healthcare

Appointment booking, triage, and follow-up across WhatsApp and email.

Education

Education

Admissions and student engagement at scale, capturing, qualifying, and nurturing enquiries.

Retail and F&B

Retail and F&B

Personalized engagement across outlets and channels, from pre-sale questions to post-purchase support.

Financial Services

Financial Services

Onboarding, servicing, and support that meets your regulatory bar.

Sales

Sales

Revenue agents qualify inbound leads, route them to the right rep, and book the meeting.

Marketing

Marketing

Agents segment, personalize, and trigger journeys based on live customer data.

AI Knowledge

Ground every AI answer in your data

ai-knowledge

Data integrations

Connect the AI to your core systems so it works from your real data and writes updates straight back to your systems of record.

Unified knowledge

Turn scattered data into knowledge articles you can search and edit. See how your AI learns and where its answers come from.

Playbooks

Capture your SOPs and team know-how as repeatable skills, turning what's in people's heads into a shared second brain.

Guardrails

Control what your AI can say, do, and access, so it stays on-topic and never goes beyond authorized permissions.

AI Operations

Scale an AI workforce that improves itself

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Set up by conversation

No need to stitch together an AI agent that works. AgentFlow turns the tables: it proactively learns your company's background, goals, and processes, then sets itself up by talking to you.

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Optimize from proactive insights

Close knowledge gaps and refine your SOPs from one hub where AI proposes fixes, and you give the final approval. AI agents improve over time, with humans always in the loop.

AI Workflows

Put AI to work across your stack

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Multichannel Agents

Manage every chat, email, and call from a single inbox, where you control how AI replies, moves contacts through their lifecycle, and routes conversations to the right person for oversight.

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Customer Experience (CX) Intelligence

CX Intelligence works across every channel to uncover what's really happening in your customer conversations, turning thousands of interactions into patterns, gaps, and opportunities you can act on.

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API Connectors

Connect the AI to Salesforce, HubSpot, Shopify, your booking system, or your ERP, and add your own custom code to handle the rules and edge cases unique to your business.

AI Outcomes

Track the AI outcomes that matter to you

See the ROI of your AI on a live dashboard, from resolution rates and response times to revenue influenced and hours saved.

outcomes
Forward-deployed delivery

Experts on your side, embedded with your team

Dedicated local teams

CSMs and forward‑deployed engineers build with your team from day one and stay through training and change management, owning your success end to end.

Structured UAT

Every AI agent is validated against your real scenarios before launch, with a testing scope agreed up front. You go live on proof, not guesswork.

Contractual SLAs

Guaranteed system uptime and CSM response times, clearly defined in your enterprise agreement. Your customer engagement runs on standards you can hold us to.

Enterprise-grade Trust

AI that your security, legal, and compliance teams can confidently approve

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Visit Trust Centre
  • SOC 2 Type II, ISO 27001, ISO 42001 certified
  • GDPR compliance
  • Single sign-on (SSO)
  • Role-based access control (RBAC)
  • Separate brands or regions into multiple isolated workspaces under one account, each with its own data, users, and controls.
  • Local data residency in Hong Kong, Singapore, United States, Europe, and United Arab Emirates

Automate your growth with SleekFlow

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