Omnichat alternative: Grow your business revenue with SleekFlow AI omnichannel suite
As AI reshapes how businesses communicate, customers now expect instant, personalized, and consistent conversations — across every channel, at any moment.
In a world where every message matters, you need an agile platform that connects every channel, automates every workflow, and scales effortlessly with AI. That’s where SleekFlow stands out as the best Omnichat alternative.
Built for the future of customer engagement, SleekFlow brings together agentic AI automation, omnichannel messaging, and O2O commerce to help brands deliver seamless experiences and drive more conversions.
1. AI features: Start for free and grow with SleekFlow’s unlimited AI
Omnichat AI’s limitation
Omnichat’s AI comes as a paid add-on with limited functionality. You can only train it using static documents, and can only read plain text in the file. There’s no way to adjust tone, set guardrails, or ensure on-brand communication — and it only works on a few channels like WhatsApp and Facebook. For growing teams, this means inconsistent and inaccurate messaging and automation that simply cannot scale.
Train your AI agents on SleekFlow with more than just uploaded documents
SleekFlow lets your AI learn from multiple data sources for richer, more accurate and high-quality answers:
Document uploads
Website URLs
Live web search results
Custom FAQs
This means your AI always stays up to date with your latest product info, promotions, and policies — not stuck referencing outdated PDFs.
Customize AI agents to match your brand's voice
Every brand has its own tone. SleekFlow lets you define your AI’s goals, tone, instructions, and guardrails, so it always responds on-brand — whether it’s qualifying leads, solving customer issues, or handling post-purchase chats.
You’re in control its responses, sound, and priorities, maintaining professionalism and human-like conversations that reflect company values across all channels, including WhatsApp, Facebook, Instagram, LINE, WeChat, and even your website chat.
Close more deals with API-integrated commerce tools
With Shopify integration and custom API support, your AI agents can retrieve customer details, carts, and orders — helping customers complete purchases right inside chat.
Test and perfect before going live with SleekFlow AI Playground
The AI Playground allows you to safely test how your AI behaves before launch. Combined with the Performance Testing tool, you can automatically generate and evaluate questions to close knowledge gaps fast, minimizing AI hallucination in response— something Omnichat completely lacks.
Empower your team with a smart inbox assistant
When a human touch is needed, SleekFlow’s AI Inbox Co-Pilot helps agents reply faster with 1-click AI-generated responses. It can also summarize long threads into short notes — ensuring smooth handovers and faster decisions.
2. O2O omnichannel engagement: Engage and convert prospects from multiple entry points
Omnichat positions itself as an OMO (Online-Merge-Offline) social commerce platform, helping brands connect online engagement with offline conversion through messaging and automation.
However, when it comes to flexibility, integrations, and scalability, SleekFlow takes the O2O experience further — connecting every entry point, channel, and system into one unified platform for a truly seamless customer journey.
SleekFlow’s competitive advantages in O2O engagement:
Connect and convert from anywhere: Capture leads from any entry point and continue the same conversation across channels — website chat, social messaging, or in-store.
Native integrations for real-time sync: Connect directly with Shopify, HubSpot, Salesforce, and other tools for 2-way data synchronization.
Custom Objects for tailored data management: Customize your CRM structure to manage purchases, appointments, bookings, or other business data specific to your needs.
Open API for advanced automation: Integrate POS, CRM, or ERP systems to trigger post-purchase messages, restock alerts, or loyalty rewards — no add-ons required.
Shared team inbox for smooth collaboration: Enable marketing, sales, and retail teams — or even multiple store branches — to tag teammates, assign chats, and share notes for a consistent customer experience.
Every click, chat, or in-store interaction becomes part of a single, connected journey, transforming O2O engagement into measurable business growth.
3. Pricing: SleekFlow offers transparent pricing without hidden add-ons
Omnichat keeps its pricing undisclosed, leaving you to guess what you’ll actually pay. In addition, many key features are locked behind add-ons, such as:
Chat-to-order module in the mobile app
Conversational AI features
Coupons & interactive games
And others.
With SleekFlow, those features are part of the core offering:
Unlimited SleekFlow AI usage
Unlimited automation flow triggers
In-chat payment link and product catalog
Build coupons, quizzes, abandoned cart recovery, interactive games, and other marketing drip campaigns with Flow Builder
“G2 Review Insight: SleekFlow’s Drip Sequences score 8.5 vs. Omnichat’s 7.1 — proving stronger performance in automated marketing workflows.
SleekFlow believes in complete pricing transparency. Visit our pricing page to explore every plan clearly — so you always know what you’re getting and what it’s worth.
4. Automation: Automate smarter with flexible workflows and custom API integrations
Omnichat’s horizontal chatbot builder, which can feel clunky and hard to scale, lacks triggers from key business systems, including CRMs and e-commerce platforms. This limitation restricts its ability to automate the entire customer journey.
On the other hand, SleekFlow’s tree-diagram Flow Builder is robust, makes automation intuitive and straightforward, with a low learning curve that anyone on your team can master fast.
You can visualize customer journeys, create workflows, and connect tools effortlessly — all in a few clicks. SleekFlow helps you automate across your entire business, not just chatbot replies.
Here’s what you can do:
Trigger automated workflows by a wide range of triggers from third-party apps.
Automate repetitive internal tasks, such as lead assignment, reminders, or status updates
Sync data automatically between SleekFlow and tools like Shopify, HubSpot, Salesforce, or Google Sheets
Streamline sales handoffs and post-purchase engagement, ensuring customers never fall through the cracks
5. Data analytics: See everything that matters with SleekFlow analytic suite
While WATI’s dashboard focuses mainly on top-level conversation and conversion summaries, SleekFlow gives richer metrics for actionable insights for smarter business decisions and more conversions.
SleekFlow’s analytics suite gives you real-time visibility into:
Human & AI agent productivity and SLAs
Channel and campaign performance
Funnel drop-offs and retargeting opportunities
Conversion metrics and revenue attribution
Customer sentiment and engagement trends
And more.
6. Security & compliance: enterprise-grade protection
When it comes to data, SleekFlow sets the standard. SleekFlow leads with ISO 27001 and SOC 2 Type II certifications, along with GDPR compliance, and offers enterprise-grade data protection features like:
Single Sign-On (SSO) for secure, centralized access
Role-Based Access Control (RBAC) to define what each team member can see or do
IP Allowlisting to control network access
Dynamic PII Masking to protect sensitive information automatically
Omnichat, by contrast, only offers ISO 27001 certification, lacking these advanced compliance safeguards — a major limitation for businesses handling sensitive or financial information.
7. Customer Support: Local experts who understand you
SleekFlow believes great technology deserves equally great support. SleekFlow offers dedicated regional support teams who understand your market, language, and business context — ensuring help is always fast, relevant, and personal.
Omnichat's documentation, particularly for API integration, standard onboarding, and priority support, is limited. In contrast, SleekFlow offers a more comprehensive, localized, and hands-on approach.
Included onboarding for all yearly paid plans
Dedicated Customer Success Manager for strategic consultation
AI & Flow Builder Solution Engineers to optimize setup and workflows
Multilingual support and local SLA coverage across Hong Kong, Singapore, Malaysia, Indonesia, the UAE, and Brazil
SleekFlow vs Omnichat: Which should you choose for your business?
Best of all, you can experience SleekFlow’s full power completely risk-free.
While Omnichat only provides a 14-day free trial that requires a new business setup, SleekFlow offers a free forever plan with a built-in sandbox environment — so you can build, test, and perfect your entire AI and automation strategy without any pressure.
Searching for the perfect conversational AI platform?
Book a demo today and discover why SleekFlow is the platform of choice for over 8000 customers.
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