Top SleekFlow alternatives with best features and value for your business
Seeking a customer messaging platform that's a SleekFlow alternative? Here’s your ticket to enhanced business communication!
In a landscape brimming with options, we'll sift through the gems and help you discover messaging platforms with impressive features and unbeatable value. Whether your business is on the rise or well-established, you can find the best option to revolutionize your customer interactions.
SleekFlow alternative: What is SleekFlow
SleekFlow, an AI-powered omnichannel customer messaging platform, offers businesses a myriad of robust and versatile tools for boosting sales, automating marketing workflows, and streamlining customer communications.
As a Meta Partner and an official WhatsApp Business Solution Provider (BSP), SleekFlow customizes WhatsApp Business solutions for brands across industries, including retail O2O, e-commerce, beauty and wellness, education, platform services, and more.
With a focus on helping businesses provide a customer-centric experience, you can also unify popular communication channels such as WhatsApp, and Facebook Messenger, Instagram DM, Telegram, LINE, WeChat, live chat, and more on the platform to simplify and centralize customer interactions.
Its array of features also comprises automation with flow builder, chatbots, broadcast message campaigns, and integrations that will empower businesses to strive through social commerce.
Why use SleekFlow for your business? Advantages and value
SleekFlow owns compelling advantages that set it apart from other customer messaging platforms. It has many noteworthy features that can bring practical benefits and value to your business:
1. Streamlined omnichannel communication
On SleekFlow, you can consolidate all customer communications for various channels. It seamlessly connects various customer touchpoints, including WhatsApp, Facebook Messenger, Instagram DM, Telegram, LINE, WeChat, website live chat, and more to ensure that your customers can reach out through their preferred means.
The all-in-one inbox also allows your team to collaborate on a single customer conversation, and the management will be able to monitor all conversations to maintain a consistent quality of service.
Furthermore, there’s an internal note function in the chat where SleekFlow users can send messages that are only visible to the internal team so that the next person who takes over the conversation can immediately see the memo.
2. Automated chatbot and flow builder
One of SleekFlow's standout features is its intelligent chatbot functionality. By setting up automation rules, your WhatsApp Business, Facebook Messenger, and all social messaging accounts can all use the same bot to tackle routine queries, provide swift responses, and gather vital customer information.
The chatbot can be used to communicate with your customers in their preferred languages and help gauge their product interest without human intervention. Other than guaranteeing swift and accurate assistance 24/7, it lightens the workload for your support team and provides them with time for more sophisticated tasks.
Businesses can also use the SleekFlow Flow Builder to customize an automated chat flow for:
WhatsApp drip marketing or retargeting campaigns
Time-sensitive events or celebrations
New product launches
Greeting new or existing customers
In your automated marketing flow, you can tailor a personalized customer journey and use interactive buttons or lists to encourage the target audience to respond. The chats can be automatically assigned to a specific team, and messages can be scheduled for drip campaigns. You can even use the branching method to test and see which message content is working the best for your potential customers.
When customers are busy and forget to reply, you can also activate message timeout, so that you don’t have to manually send a reminder to prompt customers to reply.
For automated data syncing, you can also configure webhooks and API calls or connect your e-commerce and CRM platforms to consolidate all details into a comprehensive customer profile.
Check out more use cases and explore how you can use the flow builder for marketing, sales, customer support, and operations.
3. Marketing broadcast messages
SleekFlow's marketing broadcast feature provides a direct line to your audience. By inserting variables in the template messages, you can send personalized messages to target various customer groups to deliver a unique 1:1 journey, keeping them informed about promotions, updates, and events.
Once they engage with your business, you can also automate the lead qualification process with specific questions, such as their budget, product interest, or the goal that they’re trying to achieve with your product. After that, you can segment these potential or existing customers into groups with contact lists and labels, or simply sync the information to your CRM database.
Once you know how to incorporate WhatsApp broadcast messages in the marketing flow, you can curate a strategy from testing to optimization. Based on the broadcast analytics, you’ll be able to track metrics such as open rate, reply rates, and click-through rate for your message buttons.
This can boost engagement, maximize ROI, and drive sales and conversions.
Explore how you can calculate the ROI for your WhatsApp marketing campaigns.
4. Instant checkouts with in-chat payment links
SleekFlow equips businesses with a frictionless shopping experience. After browsing the WhatsApp catalog and completing inquiries in the chat, they can instantly check out their desired products without leaving the app.
After that, your agents can immediately generate a payment link within the chat as customers make purchases. This tool will encourage more impulse purchases as you’re providing the customers a chance to take action before they have time to change their minds.
5. Seamlessly integrated CRM and e-commerce platforms
Recognizing the importance of efficient data management, SleekFlow effortlessly integrates with your CRM system and e-commerce store. The centralized customer information enables your business to deliver personalized and targeted assistance.
You can set up the no-code native integration for these platforms without having developer resources or coding skills:
Shopify: recovers lost revenue and upgrades your customers’ shopping experience with consistent messages, including scheduled abandoned cart reminders, order confirmations, and delivery status updates
Salesforce: gathers contacts, leads, and opportunities from social channels and reinforces the database on Salesforce, while incorporating messaging campaigns in your Salesforce Marketing Journey
HubSpot: allows you to send customers welcome texts on their preferred messaging apps, increasing conversion of HubSpot contacts
As you chat with customers on SleekFlow Inbox, the e-commerce journey and CRM contextual data such as order history, lead stage, and entry point will also be shown right next to the chatbox as you attend to customers’ messages.
6. Conversational AI feature for quality responses
Having trouble drafting the most appropriate response to reply to your customers? The SleekFlow AI Response Enrichment feature is made just to solve this problem.
To save time while maintaining quality, you can utilize SleekFlow’s conversational AI function for customer communications in chats. No matter if it’s translating the text to another language, changing the tone, or simply rephrasing the message to sound better, you can do it with just a few clicks.
7. In-depth analytics for performance assessment
To empower data-driven decisions and optimize your customer engagement strategy, SleekFlow offers detailed analytics and reporting tools. The metrics acquired can be utilized to monitor performance, gauge customer satisfaction, and pinpoint areas for improvement, facilitating ongoing enhancement of your sales flows, marketing messages, and customer support processes.
8. Reliable customer support with priority packages
Once you sign up for SleekFlow’s yearly paid solutions, you will get access to email or chat support, onboarding training, and online documentation. A professional team of customer support agents will be attending to your questions and providing adequate assistance according to your needs.
SleekFlow is fantastic. The service is both effective and efficient. They always respond promptly to my messages.
Sher Mei
User Success Manager at Mudah.my
If you’re on monthly plans, you can also purchase the onboarding support and priority support plan to get responses within 2 to 3 hours from Mondays to Fridays, 9 am to 6 pm (GMT +8) in Hong Kong, Malaysia, and Singapore. There will also be:
A dedicated escalation channel via service ticket, direct message, and additional callbacks
Third-party software support for configuration and troubleshooting
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10. Secured with GDPR compliance and ISO data protection
SleekFlow users can rest assured that the customer data is protected as the platform’s security is guaranteed with GDPR compliance and ISO/IEC 27001 certification. In other words, SleekFlow users are promised with:
Safeguarded data assets, protected business and customer information
Quality assurance in line with stringent international policies
Consistent improvements with continuous evaluation
See SleekFlow’s privacy policy here.
SleekFlow alternatives: 4 alternatives to SleekFlow for your business
Now that we’ve explored the main features of an effective business messaging platform, let’s take a look at the breakdown of some alternatives to SleekFlow.
SleekFlow alternative #1: WATI
WATI is a provider of WhatsApp Business API, targeting businesses that focus on WhatsApp communications.
Key features:
WhatsApp integration for customer communication
WhatsApp catalog for browsing products and services
Broadcast messaging for promotions, updates, or notifications
Shared team inbox for WhatsApp messaging
Easy-to-install chatbot
Ticketing system for organization
While WATI seems like a great option for smaller brands, the lack of omnichannel capabilities can be a major restriction, especially for those who are looking to scale and grow with more sales. From the contemporary consumers’ perspective, having one single channel is no longer enough for your business to stand out from the crowd.
Limitations to their platform:
20% markup pricing for sending business-initiated messages
No tools to help the sales team close more deals in chat, such as a payment feature and sales performance tracking
Only have one WhatsApp Business account (WABA), no multiple numbers
Sandbox free trial only
For a more detailed comparison, check out our blog on WATI alternative.
SleekFlow alternative #2: Trengo
Trengo is a customer service software that is also recognized as a WhatsApp BSP. Nevertheless, it emphasizes more on helping with the productivity and resolution time of the customer support team.
Key features:
Centralized communication for various channels, including voice calls, SMS, email, Google Business Messages, and social messaging apps like WhatsApp
Internal team collaboration using internal notes and assignments
Unlimited number of contacts for conversations
Native integration for e-commerce and CRM platforms
Specialized CSAT statistics and analytics
Trengo is great for companies looking for a customer support solution but not for businesses that want to unify all operations, including sales and marketing. For example, the broadcasting feature is limited to a few channels, and their sales tools include only e-commerce integrations.
Limitations to their platform:
Pricing is charged per user, not as scalable
Lack of sales enablement features like product catalogs, in-chat payment links, or sales performance tracking tools
Flow bots for automated chat flows need to be purchased as add-ons, not available for basic plans
Broadcasting is only available for WhatsApp and SMS
WhatsApp broadcasting is only for Enterprise Plan
Support team is based in Europe, may have longer wait time due to the time (difference depending on the country of your business)
SleekFlow alternative #3: Respondio
Respondio, a SleekFlow alternative, is an omnichannel platform and a WhatsApp BSP with similar features that support businesses through messaging. However, it has less support for commerce features and sales teams.
Key features:
Omnichannel support, including WhatsApp, Facebook Messenger, Instagram DM, Telegram, Viber, LINE, Twitter, SMS, Google Business Messages, and web chat
Customizable workflows to automate tasks and improve efficiency
Automatic responses to common inquiries and customer messages
Managerial access and multiple workspaces
Ticketing system for organization
While Respondio has benefits like connecting to a custom messaging channel, they don’t support native integrations of your existing e-commerce store or CRM platforms. You will have to own a Zapier account to establish a third-party connection to Salesforce or HubSpot. Also, they only allow users to connect to Shopify for live chat.
Furthermore, Respondio’s pricing might look more friendly at first glance, but the constrained features of their plans, such as the Monthly Active Contacts (MAU), may incur extra charges if exceeded. For businesses looking to scale or have a large customer base, this can lead to high costs. You will also need to pay $500 one-off for their onboarding training.
Limitations to their platform:
No commerce features like in-chat payment links and product catalogs
No native CRM or e-commerce integrations, and only connects through Zapier
Restricted number of monthly active contacts for messaging
Minimum number of automation flows
Paid onboarding training at $500 (one-off)
SleekFlow alternative #4: Messagebird
Messagebird, as another WhatsApp BSP, is an omnichannel platform that uses a ticketing system for customer communications. Although they offer highly customizable features and integrations for the platform, it may be more challenging for businesses to explore certain functions without developer resources.
Key features:
Omnichannel support, including voice calls, SMS, email, WhatsApp, Facebook Messenger, Instagram DM, Telegram, Viber, LINE, Google Business Messages, and web chat
Advanced flow builder to customize automated workflows and chats
Native integration for e-commerce and CRM platforms
Manager portal view and customizable team inbox settings
Official SDKs with many programming languages for custom development and integrations
Without a mobile app, replying to customers can take a longer time, especially if your business has a team that visits clients for on-site meetings. Upsells might also be more challenging as Messagebird does not have ready-to-use social commerce features such as in-chat payment links.
While Messagebird uses a ticketing system for customer conversations and shows analytics such as resolution time, agents cannot collaborate on the same chat. They also do not provide insights into the performance of your broadcast messages.
Despite having a “pay as you go” pricing structure, there isn’t much transparency on the price as charges are only provided if you “contact the sales team.”
Limitations to their platform:
No mobile app for agents to reply on the go
No commerce features like in-chat payment links and product-sharing tools
Does not allow users to co-own conversations
Not much visibility on the broadcast performance for messaging campaigns
Contacts for broadcast lists need to be managed with a CSV file
Less transparency to their pricing plans
SleekFlow alternative: which is the best for your business
In summary, SleekFlow alternatives have their pros and cons, with features catered to different use cases. Establishing your goals is important to determine the right solution for your business.
Here's a side-by-side comparison of SleekFlow and its alternatives for a full comparison:
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