The 5 best Halo AI alternatives for WhatsApp in Indonesia (2026)

Author's note: this roundup reflects SleekFlow's assessment. Product details were checked in Oct 2026 and may change, so verify with each provider. Full note below.

Your customers used to reach you on one WhatsApp number. Now some find you through TikTok, a few regulars in Thailand reorder over LINE, and last month's promo went out as a broadcast you pieced together outside your inbox.

If most of your chats still arrive through WhatsApp and Shopee, and you want an AI that picks up phone calls, Halo AI may already fit you well. Or you may now be selling, marketing, and supporting customers across several apps and more than one market, and want all of it run from one place.

That's a bigger job than the one you first set up for, and it's reasonable to see what else is out there before your next renewal comes around.

Below are 5 Halo AI alternatives, the Indonesian AI customer service platform for WhatsApp, Instagram, and Shopee. For each, you'll see what it does best and how it charges. This roundup doesn't cover AI companion apps with similar names.

Why look for a Halo AI alternative?

Businesses usually look beyond Halo AI, the Indonesian AI agent platform for customer experience, when their customers spread across more apps, when they want campaigns and AI agents in one platform, or when they want to model costs before a sales call. Halo AI stays a strong choice if Shopee chat and AI phone calls carry most of your revenue.

These platforms are built for business messaging, not personalized AI companions or character roleplay. This comparison doesn't assess character libraries or companion features. If you're looking for an AI companion, first confirm which Halo AI product you mean: the Indonesian messaging platform, HaloITSM, or a companion app. The right alternatives depend on that distinction.

Your customers message you on more apps

As of Oct 2026, Halo AI's site names WhatsApp, Instagram, and Shopee as the apps it connects to, and its inbox demo also shows Facebook and TikTok comments and DMs. AI voice sits alongside AI chat and AI CRM as a feature of the same platform. If your buyers also reach you on Telegram, LINE, or WeChat, ask Halo AI's team whether those can join the same inbox.

You want marketing in the same platform

Halo AI's pages describe AI agents that close sales, book appointments, and resolve issues, plus a CRM for tickets and pipelines. They also describe automated prospect follow-ups, reminders, and payment collection. If bringing past customers back with campaigns is part of this year's plan, ask Halo AI's team how that would run.

You'd like to model the cost first

Halo AI doesn't publish prices. Its site says plans are monthly or annual subscriptions shaped by your channels, the number of human agents, monthly AI credits, and integration needs, so the figure comes from its team.

When staying with Halo AI makes sense

Halo AI puts real work into Indonesian: it says its AI understands formal Indonesian, everyday language, slang, and mixed Indo-English. Add Shopee chat, AI voice for inbound and outbound calls, and invoice and payment checks inside the conversation. For a seller whose business runs on exactly those, it's a close fit.

Halo AI alternatives compared at a glance

Per We Are Social's Digital 2026 findings, 9 in 10 Indonesians are active on WhatsApp each month, so all 5 platforms below run AI agents there. They differ most on which other apps they cover, whether marketing lives in the same place, and what the bill is built on. Halo AI is included as the reference point. The "Best for" row is our assessment.

• Web and mobile access: Compare each provider's web dashboard and mobile app availability with your team's workflow. The channel list shows where customers can message you; it doesn't confirm which devices staff can use to manage conversations. Check with each provider before choosing.
• Customization and conversation context: Ask each provider what you can configure in its AI agent, such as instructions, knowledge sources, and handoff rules, and whether it can use earlier messages to keep context. The features listed here don't establish how much each platform remembers between conversations, so confirm the details in a demo. These are customer-service AI tools, not AI companion apps.

These options are listed in no particular order. Have a look at each to see which best fits your team and your business needs.

1. Cekat AI, best for Indonesian SMEs that want a quick, self-serve AI sales agent

Cekat AI describes itself as taking you "From First Chat to Lifetime Customer." It's an Indonesian AI agent platform with a CRM and automated follow-ups, and as of Oct 2026 its site lists WhatsApp Business API, Instagram, TikTok, Messenger, Telegram, website live chat, and email.

Pros

• A no-code AI agent builder that learns from your SOPs and can run actions like checking shipping costs
• Separate AI agents for sales, support, and billing, plus an "AI Working Hours" setting for after-hours chats
• WhatsApp Blast, Click-to-WhatsApp ads tracking, and the TikTok Events API for marketing

Cons

• As of Oct 2026, its integrations page doesn't list Shopee or Tokopedia chat
• Four separate caps (WhatsApp numbers, users, AI credits, and seats) mean growth can push you up a tier

How it charges

• Starter, Pro, Business, and Custom tiers
• Each tier caps WhatsApp numbers, monthly active users, AI credits, and seats
• A 14-day free trial, with no setup fee and no minimum contract on regular plans
• What this means for you: four separate limits shape the bill, so the tier you land on is set by whichever one your team hits first.

2. SleekFlow, best for B2C businesses running sales, marketing, and support across many messaging apps

SleekFlow calls itself "The AI suite for revenue-driving conversations." It brings WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, WeChat, Viber, SMS, and live chat into one inbox, with AI agents for sales and support and broadcast campaigns for marketing.

Pros

• AgentFlow's Inbound Agent handles sales inquiries and support requests, qualifying leads and booking meetings, with handoff to your team when needed
• Broadcast campaigns and Flow Builder automations for bringing past customers back
• ISO/IEC 27001:2022, SOC 2 Type II, and ISO/IEC 42001:2023 listed on its Trust Center

Cons

• No Shopee, Tokopedia, or other marketplace chat
• VoIP calling is listed as coming soon, with Indonesia in the pipeline
• A large, active audience moves you into a higher contact tier

How it charges

• Subscription plans priced on monthly active contacts, the people you exchange messages with, not everyone stored
• AI agents are included on paid plans, within a monthly AI agent credit allowance set out in the Fair Use Policy, for example 5,000 credits a month at the 500-contact tier as of Oct 2026
• WhatsApp and SMS carry their own hosting and per-message fees, and there's a 7-day trial with no credit card
• What this means for you: the bill tracks how many customers you actually talk to, so a large contact list you rarely message doesn't cost more.

Bening's Clinic, a beauty and health clinic group in Indonesia, was handling inquiries from WhatsApp, Instagram, TikTok, and ads by hand, with no clear owner for each lead. It used Flow Builder to route each lead to the right branch admin, sent timed reminders to prospects who hadn't booked, and ran segmented broadcasts to bring cold leads back.

Results:

• More than 50% growth in marketing-qualified leads
• 2,000 or more reservations

Read the Indonesian case study

3. Wati, best for WhatsApp-first teams that need a large integration library

Wati's homepage line is "Automate your DMs. Answer every WhatsApp message." As of Oct 2026, it covers WhatsApp (including WhatsApp Business Calling), Instagram, Messenger, TikTok Business Messaging, and web chat. Its Astra AI agents run a conversation end to end before handing off to your team with the full thread.

Pros

• More than 100 integrations, including Salesforce, HubSpot, Zoho CRM, Shopify, and WooCommerce
• Astra agents qualify leads, book meetings, and update your CRM, and Wati says they support more than 30 languages
• Campaigns, Click-to-WhatsApp ads, catalogs, and WhatsApp Shop for marketing and selling

Cons

• As of Oct 2026, its listed integrations don't include Shopee or Tokopedia chat
• Astra is priced separately from the base plans

How it charges

• Growth, Pro, and Business plans that bundle users, broadcasts, automation triggers, and AI copilot credits
• Extra users are billed per month, and WhatsApp message fees sit on top
• A 7-day free trial, with free onboarding on an annual subscription
• What this means for you: team size and how much work you hand to Astra are the two numbers that move a Wati bill.

4. Barantum, best for marketplace sellers who also run a call center

Barantum says it brings every communication channel into one conversation. As of Oct 2026, its pricing page lists live chat, WhatsApp Business API, Instagram, Facebook, Telegram, Line, email, Tokopedia, Shopee, and TikTok Chat as channel accounts, plus a cloud call center. A CRM with sales pipelines is part of the platform.

Pros

• Tokopedia, Shopee, and TikTok Chat accounts in the same inbox as WhatsApp
• A cloud call center with IVR, auto-routing, and call recording next to messaging
• An AI Agent that answers FAQs, scores leads, logs to the CRM, and opens tickets

Cons

• Chatbot and auto-responder start on the Professional plan, not Standard
• Subscriptions run for a one-year minimum, with at least three users

How it charges

• Per user per month
• Add-ons per channel account, with WhatsApp fees listed per message
• A 7-day free trial, with no credit card
• What this means for you: headcount drives the bill, so it suits a team that already knows how many agents it needs for the year.

5. Mekari Qontak, best for mid-size and enterprise teams that want CRM, ticketing, and AI in one Indonesian suite

Qontak describes itself as an "AI customer engagement platform." It's part of the Mekari group, and as of Oct 2026 its site describes WhatsApp Business API, Instagram, live chat, Tokopedia Chat, and a cloud call center. Its pricing page also lists a Commerce feature covering Shopee, Tokopedia, TikTok Shop, Lazada, and Blibli.

Pros

• Agentic AI that works across the CRM, ticketing, and outside systems to run processes end to end
• Ticketing with SLA management, plus deal and pipeline management
• States ISO/IEC 27001:2022 certification and describes itself as an official WhatsApp API partner

Cons

• Plans start from 5 users, more seats than a very small team needs
• Actions that reach outside systems through an API come with the Ultimate tier, not Plus

How it charges

• Plans priced per package, starting from 5 users
• A monthly AI dialog allowance by plan, with extra agents, AI dialogs, and workflows as add-ons
• Unlimited monthly unique visitors with no per-contact charge, plus a free trial
• What this means for you: you pay for seats and AI conversations rather than contacts, so a big audience served by a small team stays predictable.

How do Halo AI alternatives charge?

None of these alternatives lists a permanently free plan. As of Oct 2026, Cekat AI, SleekFlow, Wati, and Barantum offer free trials; Mekari Qontak also offers a trial. These are temporary ways to test a platform, not free ongoing access. After the trial, pricing depends on what each provider counts: Halo AI and Cekat AI use custom or capped tiers, Wati and Barantum charge by users or seats, Qontak prices by package and seats, and SleekFlow counts monthly active contacts.

Two questions decide most of it:

• Does the bill grow when your business grows? Seat-based plans grow with your team. Contact-based plans grow with the number of customers you talk to.
• Does the bill grow when AI does more of the work? Most platforms here tie AI to a number: AI credits (Halo AI and Cekat AI), copilot credits plus separately priced Astra agents (Wati), an AI agent credit allowance (SleekFlow), or AI dialogs (Qontak). Barantum bills per user, so ask whether its AI Agent carries its own limit. Ask each one what happens when you pass it.

On top of the subscription, Meta sets its own WhatsApp Business Platform rates, and each platform passes those through in its own way. Plans and prices can differ by country, so check each provider's pricing page or ask for a quote for yours.

How to choose the right Halo AI alternative

Choosing goes faster in this order: the result you want from your chats this year, the channels that rule platforms out, and billing last.

• Sales, marketing, and support across many apps: SleekFlow, especially if you also need LINE, WeChat, or Viber.
• A quick, self-serve AI sales agent: Cekat AI, if WhatsApp, Instagram, TikTok, Messenger, and Telegram cover where your buyers are.
• WhatsApp first, with Salesforce, HubSpot, or Shopify behind it: Wati.
• Marketplace orders and phone support in one place: Barantum, or Mekari Qontak if you also want its ticketing and SLAs.
• Enterprise service with ticketing, SLAs, and the wider Mekari stack: Mekari Qontak.
• Shopee chat plus AI phone calls: staying with Halo AI is a reasonable call.

Then check the channels your customers actually used last month against each platform's list. A platform that's strong on paper is the wrong pick if it can't reach the app your buyers open first.

Which Halo AI alternative fits a business selling across several apps?

If your customers have spread past WhatsApp and Shopee, and you want sales, marketing, and support run from one inbox, SleekFlow is the alternative we'd put first on your shortlist. Its AI agents qualify leads and resolve support requests, broadcasts bring past customers back, and LINE, WeChat, and Viber cover buyers outside Indonesia.

If Shopee chat and a call center matter more, Barantum or Mekari Qontak fits. And if AI phone calls are the heart of your customer service, Halo AI is still a strong home.

See AgentFlow AI agents

Author's note: This roundup reflects SleekFlow's assessment and is for general information. Product details are accurate to the best of our knowledge at the time of publishing, drawn from each provider's public information, and change often, so verify the latest with each provider directly. Each provider's published pages were checked on 13 Oct 2026. We may update this article from time to time. Opinions are our own. Think we've got something wrong? Contact us and we will review and correct it promptly.