Automate unique chat experiences for every customer
Visualize your chat automation to capture customers' behavioral cues and trigger engagement, sales, and support messages at the right time. Manage data workflows and team collaboration across channels—all without writing code.
Use Case
Accelerate growth with customer journey automation in chats
Connect the entire engage, sell and support experience
Automate messages triggered by events across online and offline touchpoints to create unique 1:1 customer journeys at scale. Start conversations tailored to customer history, preferences, and real-time behaviors at the right times—no more fragmented experiences across multiple channels.
Automate customer interactions and data workflows all at once
Save contact information collected by chatbots into a CRM to build detailed zero-party customer profiles. Automate the collection and updating of customized data types, such as appointments, quotations, and enrollments, to improve message building and seize every opportunity to convert or reengage.
Keep your messages personal, even as customer needs evolve
Use conditions to find specific audience, automate different scenarios with branching, and add dynamic variables to make sure your messages always hit the mark. Push and pull information from any source using webhooks or API requests, activating your data to personalize messages further.
Design, test, learn, and iterate your strategy quickly
Start quickly with our ready-to-use, customizable automation templates. Set extra nudges to maintain consistent customer interactions without overwhelming them. Examine specific runs for troubleshooting. Gain insights on what’s effective and what’s not, and easily make changes.
INTEGRATION
Connect your tech stack and data sources for seamless automation across platforms
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