Extend the helpful in-store experience to chats
Customers have lots of questions and need everything right before spending big, but slow responses can break trust. Improve your sales team's efficiency with smart routing and centralized customer data on a CRM software for retail.
Global brands trust us to tackle their engagement challenges
Losing customer connections
Data silos
High volume of inquiries
USE CASEs
Chat-based CRM for retail brands, from personal indulgence to home essentials
Boost your retail brand awareness
Capture and nurture leads from social media, ads, and messaging channels on one platform, ensuring no lead slips through the cracks
Convert window shoppers by establishing initial contact through chats and continuing engagement online
Connect customers with sales advisers based on skills or locations to offer personalized recommendations and prompt responses
Gain visibility and control over customer data
Manage sales advisers across various retail locations on a single platform to easily monitor chat service quality
Empower sales advisers to work collaboratively with marketing, operations staff, and other backend support teams using a brand-owned account
Retain chat history to gain insights into customer preferences and build a company-owned database to inform marketing strategies
Take care of more customers in less time
Deploy chatbots across multiple channels to guide customers and handle repetitive inquiries before escalating to support agents
Send order confirmations, payment follow-ups, and care guides triggered by webhooks immediately after purchase
Optimize support delivery by routing inquiries based on shifts and workload, while monitoring response times and inquiry volume
Build loyalty and increase lifetime value
Build customer segments based on preferences and purchase history to reach the right people when remarketing
Share new product launches, member updates, and seasonal promotions in bulk to engage existing customers
Sync purchase history and membership records with CRM systems to activate your existing data for re-engagement
Customer journey automation
Design your messaging automation workflows visually
Capture customer interactions across Meta ads, WhatsApp, and other popular messaging channels to trigger automation
Automate customer profiling, personalized messages, conversation assignments, and contact segmentation
Schedule messages at the best times using triggers like birthdays, last contact dates, or last purchase dates
Integrate data from your retail customer management software using webhooks or API requests to enhance your chat strategy
Omnichannel team inbox
Deliver omnichannel experiences with human-AI collaboration
Centralize messages from WhatsApp, Messenger, Instagram DM, WeChat, etc., into one platform to unify your customer database
Allow multiple agents to log into the same account while keeping clear contact ownership
Add collaborators to work on the same case with internal notes and AI chat summaries for quick context
Monitor response times and track acquisition growth with a comprehensive conversation analytics dashboard
Empower your team to engage with customers on the go with an omnichannel mobile app, featuring AI writing assistant and AI-recommended replies
Campaign management
Reach thousands of customers in minutes with precise targeting
Customize contact properties to store different formats of customer details and build comprehensive profiles
Easily filter customers using labels, lists, or conditions to create targeted segments for broadcasts
Enhance engagement by inserting dynamic values, links, interactive buttons, and rich media into messages
Track message delivery, open, and reply rates, and export data as CSV to calculate campaign ROI
Customer relationship management
Build a chat-based retail CRM tailored to your business
Create custom objects to manage orders, subscriptions, memberships, or any other data records right beside chats
Integrate with Salesforce and HubSpot without coding for two-way data sync and cross-platform automation
Control channel and conversation access based on teams or roles to ensure security
Create masking patterns to safeguard sensitive information in incoming messages, contacts, and custom objects
Control access by trustworthy IP addresses and block unauthorized users to protect your workspace
More inspirations
