Deliver ROI you can take to the board
We transformed our customer engagement from a cost center into a true revenue engine, identifying opportunities and driving conversions around the clock, while freeing our people to focus on complex, high-value relationships.
- 916,000 residential subscribers
- 58,000+ enterprise customers
Activate AI across your customer-facing teams
Sales
Revenue agents qualify inbound leads, route them to the right rep, and book the meeting.
Marketing
Agents segment, personalize, and trigger journeys based on live customer data.
Support
Resolve end to end, from frontline questions to complex, multi-step cases.
Healthcare
Appointment booking, triage, and follow-up across WhatsApp and email.
Education
Admissions and student engagement at scale, capturing, qualifying, and nurturing enquiries.
Retail and F&B
Personalized engagement across outlets and channels, from pre-sale questions to post-purchase support.
Financial Services
Onboarding, servicing, and support that meets your regulatory bar.
Sales
Revenue agents qualify inbound leads, route them to the right rep, and book the meeting.
Marketing
Agents segment, personalize, and trigger journeys based on live customer data.
Support
Resolve end to end, from frontline questions to complex, multi-step cases.
Healthcare
Appointment booking, triage, and follow-up across WhatsApp and email.
Education
Admissions and student engagement at scale, capturing, qualifying, and nurturing enquiries.
Retail and F&B
Personalized engagement across outlets and channels, from pre-sale questions to post-purchase support.
Financial Services
Onboarding, servicing, and support that meets your regulatory bar.
Sales
Revenue agents qualify inbound leads, route them to the right rep, and book the meeting.
Marketing
Agents segment, personalize, and trigger journeys based on live customer data.
Support
Resolve end to end, from frontline questions to complex, multi-step cases.
Healthcare
Appointment booking, triage, and follow-up across WhatsApp and email.
Education
Admissions and student engagement at scale, capturing, qualifying, and nurturing enquiries.
Retail and F&B
Personalized engagement across outlets and channels, from pre-sale questions to post-purchase support.
Financial Services
Onboarding, servicing, and support that meets your regulatory bar.
Retail and F&B
Personalized engagement across outlets and channels, from pre-sale questions to post-purchase support.
Financial Services
Onboarding, servicing, and support that meets your regulatory bar.
Sales
Revenue agents qualify inbound leads, route them to the right rep, and book the meeting.
Marketing
Agents segment, personalize, and trigger journeys based on live customer data.
Support
Resolve end to end, from frontline questions to complex, multi-step cases.
Healthcare
Appointment booking, triage, and follow-up across WhatsApp and email.
Education
Admissions and student engagement at scale, capturing, qualifying, and nurturing enquiries.
Retail and F&B
Personalized engagement across outlets and channels, from pre-sale questions to post-purchase support.
Financial Services
Onboarding, servicing, and support that meets your regulatory bar.
Sales
Revenue agents qualify inbound leads, route them to the right rep, and book the meeting.
Marketing
Agents segment, personalize, and trigger journeys based on live customer data.
Ground every AI answer in your data
Data integrations
Connect the AI to your core systems so it works from your real data and writes updates straight back to your systems of record.
Unified knowledge
Turn scattered data into knowledge articles you can search and edit. See how your AI learns and where its answers come from.
Playbooks
Capture your SOPs and team know-how as repeatable skills, turning what's in people's heads into a shared second brain.
Guardrails
Control what your AI can say, do, and access, so it stays on-topic and never goes beyond authorized permissions.
Scale an AI workforce that improves itself
Set up by conversation
No need to stitch together an AI agent that works. AgentFlow turns the tables: it proactively learns your company's background, goals, and processes, then sets itself up by talking to you.
Optimize from proactive insights
Close knowledge gaps and refine your SOPs from one hub where AI proposes fixes, and you give the final approval. AI agents improve over time, with humans always in the loop.
Put AI to work across your stack
Multichannel Agents
Manage every chat, email, and call from a single inbox, where you control how AI replies, moves contacts through their lifecycle, and routes conversations to the right person for oversight.
Customer Experience (CX) Intelligence
CX Intelligence works across every channel to uncover what's really happening in your customer conversations, turning thousands of interactions into patterns, gaps, and opportunities you can act on.
API Connectors
Connect the AI to Salesforce, HubSpot, Shopify, your booking system, or your ERP, and add your own custom code to handle the rules and edge cases unique to your business.
Track the AI outcomes that matter to you
See the ROI of your AI on a live dashboard, from resolution rates and response times to revenue influenced and hours saved.
Experts on your side, embedded with your team
Dedicated local teams
CSMs and forward‑deployed engineers build with your team from day one and stay through training and change management, owning your success end to end.
Structured UAT
Every AI agent is validated against your real scenarios before launch, with a testing scope agreed up front. You go live on proof, not guesswork.
Contractual SLAs
Guaranteed system uptime and CSM response times, clearly defined in your enterprise agreement. Your customer engagement runs on standards you can hold us to.
- SOC 2 Type II, ISO 27001, ISO 42001 certified
- GDPR compliance
- Single sign-on (SSO)
- Role-based access control (RBAC)
- Separate brands or regions into multiple isolated workspaces under one account, each with its own data, users, and controls.
- Local data residency in Hong Kong, Singapore, United States, Europe, and United Arab Emirates