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What’s new in SleekFlow: multi-logins, WhatsApp chat button, and live chat

Sleek updates July 2021 - What’s new in SleekFlow

Can’t believe it’s already July. It’s officially halfway through 2021. What have you done?

I get that. It’s a serious question. Just don’t overthink. Forget about the philosophical review of the first half-year. Let’s take a look at our newest features you can immediately leverage:

Not yet a SleekFlow user yet? Continue reading! 

Multiple teammates to handle one single conversation concurrently.

What is even better than simultaneously logging in to the same social messaging account without being logged out? With SleekFlow, you can now even collaborate with your teammates to reply to the same customer together, and each of you would receive notifications on your cell phones via your mobile SleekFlow app.

With SleekFlow, you won’t see the below picture anymore.  

WhatsApp Pop-Up

You can add at most five collaborators in a chat to manage the conversation together. Both the contact owner and collaborators will receive notifications when there are new incoming messages!

Assigning WhatsApp customer conversation

No more worrying about missing customers’ messages because now you have a team to manage each conversation!

WhatsApp users: look here!

Chat buttons

Your customer can now reply to you with just one click. See how the buttons would appear in your chat below.

All official WhatsApp account users can now submit tailormade chat buttons under our Template Manager on our platform. 

See this blog to learn more about the official WhatsApp account (Official WhatsApp API).

There are two button types exclusive to SleekFlow users:

Edit quick reply button

Call-to-action CTA button

Up to 3 buttons can be embedded into one message.

Only one can be embedded into one message.

The buttons are generally short answers. It aims to trigger some “quick replies” to cater to the FAQs.

The button will be a link. The action in this “call-to-action” button is to direct your customer to a specific website.

Example use case: It can be the first greeting message to your customer. For example: “Hi, thanks for contacting us! What’s your preferred language?” Then two buttons, “Chinese,” “English”, could be the answer choices. or “What’s the expected campaign started date?” The answer could be “immediately,” “in a month,” “in a quarter.” It is instrumental in qualifying/ prioritizing leads and handling the primary inquiry. The above gif is an example of a quick reply.

Example use case: It can be an abandoned shopping cart reminder. The link, of course, will be redirected to the checkout page! Yes. The use case is as simple as that.

Trust me, the chat button is the best tool to convert a lazy customer. It works for us. It will work for you too.

Unleash your WhatsApp Business potential today!

Here comes our latest Live Chat!  

What’s Live Chat?

Take a look at the bottom right. Yes, that pop-up chatbox is Live Chat. When you visit a store, you will be greeted by an actual salesperson. Customers won’t expect less from an e-commerce store. A smart e-commerce store should have a virtual sales manager. See what our latest Live Chat can do below.

Contact form: use live chat to generate leads.

On SleekFlow Live Chat, customers can be required to enter their basic personal details before starting the chat. Contact information is hence recorded and immediately sent to your SleekFlow platform. If they are new, a new contact is created. For a more advanced setting, if they are return customers, you can retrieve their old purchase history or chat history. A more tailormade service is hence possible.  

Of course, you can choose to turn off the contact form. It depends on different business needs.

Connecting social channels seamlessly

When the browser is closed, the chat is forced to end. It could be the worst nightmare for desperate customers who want to solve their issues as soon as possible. It is also bad for the company, which might have just lost a valuable new lead. Therefore, bridging your Live Chat with your social channels and CRM platform is the right thing to do.

Again, please have a look at our Live Chat widget. Customers can choose to continue the conversation via social channels, e.g., WhatsApp, WeChat, Line, etc. The discussion can be continued on mobile via WhatsApp or WeChat after the customer leaves the website. More sophisticated features can be set. For instance, when a customer returns to your site, your specific sales agent can receive a notification and greet the customers via their most used social messaging apps.

About 'What's new in SleekFlow'

In SleekFlow, we hear our customers and keep improving our products. The digital world is changing every second, and so is the need for the SleekFlow platform. We would like to share our latest features with SleekFlow users and all of you! Also, it is good to take this chance to review all the accomplished items by our beloved product team. Our developers indeed need some recognition. Please, let me do this.

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