WhatsApp blast messages for business: how to send and get the best out of them
Imagine that you own a retail store and would like to promote a limited-time flash sale on your products. How would you let your customers know of this promotion? Sending out messages one by one would be time-consuming, so this is where blasting messages come in.
With over 2 billion active WhatsApp users worldwide, WhatsApp blaster services allow you to reach a large audience quickly and easily.
What is WhatsApp blast?
WhatsApp blast is a feature of WhatsApp Business API, enabling you to send a single message to numerous recipients simultaneously. This is ideal for businesses needing to disseminate information, deals, news, or updates swiftly. However, ensure compliance with WhatsApp's guidelines and respect user privacy to avoid being marked as spam.
Benefits of WhatsApp blast messages
1. Instant and direct communication
69% of internet users use phones to do product research online, and 89% of users prefer texting a business over any other communication channels. WhatsApp blasts deliver messages directly to recipients' smartphones, ensuring prompt visibility. Unlike emails or social media posts, WhatsApp messages are less likely to be ignored.
2. High open and engagement rates
The average open rate of WhatsApp messages is 98% which is higher than other forms of digital communication. With notifications enabled, users are constantly alerted to new messages, leading to higher engagement rates. Interactive tools such as chat buttons enhance this further.
One of our key findings is that people prefer to read messages on WhatsApp. After using SleekFlow, we observe a dramatic increase of 40% in open rate in our communications.
Caroline York
Head of Corporate Communication, AQUMON
3. Cost-effective marketing strategy
Utilizing WhatsApp for marketing incurs minimal costs. While the WhatsApp Business API may have associated costs, it eliminates the expenses of traditional marketing methods like print ads. Small businesses can opt for the free WhatsApp Business app, though it has limitations on contact numbers.
Crafting effective WhatsApp blast messages
Identifying your target audience: Tailor your message to engage your audience. Understand their interests, needs, and preferences to craft relevant content.
Personalize and customize: Personalization increases engagement. Address recipients by name and segment your audience based on interests, demographics, or location.
Create engaging and action-oriented messages: Capture attention with catchy phrases and concise content. Use strong calls-to-action (CTAs) like "Shop Now" or "Register Today."
Utilize media: Enhance messages with images, videos, and GIFs to make your content more appealing and informative.
Incorporating strong Call-to-Action (CTA): Tell people what you want them to do after reading your message. Whether it's to buy something, sign up for an event, or visit a website, make it clear what step you want them to take.
How you can use WhatsApp blast messages for marketing, sales, and customer support
Promotional offers and sales: Send messages about special discounts or deals.
Product launches and updates: Tell people about the new things you're selling or improvements to existing products.
Event invitations and reminders: Use messages to invite people to events like online classes or product launches. Send reminders so they remember to join.
Customer surveys and feedback collection: Ask customers what they like and what they want to change. This helps you make things better based on what they want.
Exclusive content and loyalty rewards: Share special things with loyal customers, like videos or tips. Give them rewards to make them feel special and keep coming back.
Compliance and best practices
Adhere to WhatsApp Business API policies, avoid spam, obtain consent, and provide opt-out mechanisms to maintain user trust and compliance.
WhatsApp blast software for your marketing campaigns
Selecting the appropriate WhatsApp blast software offered by an official WhatsApp Business Solution Provider (BSP) like SleekFlow would greatly impact the success of your marketing campaigns. These BSPs are designed to help you fine-tune your outreach strategy, make communication smoother, and take your customer engagement to the next level.
WhatsApp blast software for your marketing campaigns
Selecting the appropriate WhatsApp blast software offered by an official WhatsApp Business Solution Provider (BSP) like SleekFlow would greatly impact the success of your marketing campaigns. These BSPs are designed to help you fine-tune your outreach strategy, make communication smoother, and take your customer engagement to the next level.
Selecting the best WhatsApp blast software
Choose WhatsApp blasting software from official WhatsApp Business Solution Providers (BSPs) like SleekFlow to enhance your marketing campaigns. Key features to consider include:
Bulk messaging capabilities: Efficiently broadcast messages to large audiences without manual errors or inconsistencies.
Contact management and segmentation: Organize contacts and segment them to send personalized messages.
Scheduling and automation: Schedule messages and automate responses to common questions for seamless communication.
How to measure the success of your WhatsApp blast message campaigns
1. Tracking key metrics - delivery, open, and click-through rates
To see how well your WhatsApp blast is doing, you can track important numbers to help you understand how effective your message was.
Here are the different types of metrics you should keep track of:
Delivery rate: Shows how many messages reached people.
Open rate: Tells you how many people actually opened your message.
Click-through rate: Measures how many people clicked on the links or did what you asked in the message.
2. A/B testing and optimizing WhatsApp blast campaigns
A/B testing is a method of trying two different things to see which one works better. You test them with a small group and then use the better one for a large group. It helps you learn what people like more.
Below are the steps for A/B testing:
Create variations: Make two different versions of your message, trying out different words or pictures.
Test with small groups: Send one version to a small group and the other to another small group.
Compare results: See which version gets a better response such as more clicks or likes.
Choose the better one: Pick the version that worked better.
Show to more people: Send the better version to a larger group.
Learn what works: Understand why the better version was liked more.
Try different times: Send messages at different times to find when people react the most.
Improve your plan: Use what you learned to make your messages and timing even better.
3. Leveraging analytics to improve future campaigns
After you've sent out your WhatsApp blast message campaign, take a close look at the numbers and learn from them. These numbers help guide you to make better messages in the future.
Here are some suggestions:
If the open rate is low, consider spicing up the subject line to make it more captivating.
If the click-through rate is low, you might need to make your message clearer or more exciting to catch their interest. You can also provide incentives such as discount codes or free trial packages to motivate actions.
Case studies: successful WhatsApp blast message campaigns
EGL Tour enhances customer communication and support with WhatsApp Business blast message
EGL Tours employs WhatsApp blast for proactive communication strategies for their online shopping platform, EGL Market. They keep their customers well-informed about any potential changes or delays in orders.
Their website, built on Shopify, seamlessly integrates with a shared team inbox, allowing human agents to quickly access important customer information like recent orders, purchase history, and abandoned cart items. This means that when the customers reply to their WhatsApp blast messages, they can instantly access the order details right next to the chatbox, improving customer satisfaction with quality service.
It's not just about better promotions; it's about really understanding what works. With SleekFlow, we can see how effective our campaigns are, gauge customer interest, and improve our sales strategies. It has given us the confidence to push our marketing further and has significantly driven our business growth.
Henry Lee
Head of Marketing & PR, EGL Tours Hong Kong
Silverguard's effective WhatsApp blast message campaign with NPS survey
Silverguard effectively executed a large-scale WhatsApp blast message campaign, employing a feature that enabled them to send a Net Promoter Score (NPS) survey to their contact list. They were able to distribute the survey to a wide range of recipients at the same time.
The results of this initiative underscored its effectiveness:
an impressive delivery rate of 97.6%
a mere 2.4% rejection rate
a commendable reading rate of 72.5%
a substantial 50% response rate
These statistics highlight the effectiveness of using WhatsApp blast software in engaging contacts and obtaining valuable insights through surveys.
Nutrition Kitchen's integration of WhatsApp blast and email marketing
Nutrition Kitchen has effectively enhanced its WhatsApp communication by integrating it with their email marketing strategies. This combined approach, involving WhatsApp blast message campaigns and existing email efforts, has notably boosted their sales performance.
SleekFlow has opened up a new channel for us to conduct marketing and broadcasting effectively.
Wilfred Belsey
Head of Retention & CX, Nutrition Kitchen
Furthermore, Nutrition Kitchen implemented automated abandoned cart reminders on WhatsApp and expanded their outreach using their Official WhatsApp Business account. This proactive WhatsApp blast strategy has allowed them to promote their improved meal plans to potential customers in a straightforward and authentic manner.
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