E-commerce

Triple your sales with e-commerce live chat

Online shoppers expect the best—personalized picks, instant replies, and seamless checkouts—or they’ll move on fast. Automate your marketing, sales, and customer chats to boost e-commerce conversions without hiring more.

E-com hero
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Global brands trust us with their biggest e-commerce challenges

E-com problem1

High volume of inquiries

Customers wait too long while your team decides who should reply and handles responses manually.
E-com problem2

Low email engagement

E-commerce email marketing struggles to cut through inbox clutter to convert or inform customers promptly.
E-com problem3

Data silos

Instant messaging isn't integrated with your e-commerce site, leaving valuable chat insights scattered and unused for retargeting.

Use Cases

E-commerce live chat software for marketing, sales and support

Attract more visitors to your e-commerce site

Host social media contests and interact at scale through automated DMs to boost brand exposure

Deploy AI chatbots on your website or popular messaging apps to handle pre-purchase inquiries automatically

Capture leads from social media, ads, and organic search in one platform, and label profiles based on buying interest for nurturing

E-com use case 1

Customer journey automation

Design your messaging automation workflows visually

Capture customer interactions across Meta ads, WhatsApp and other popular messaging channels to trigger automations

Automate customer profiling, personalized messages, conversation assignments, and contact segmentation

Schedule messages at the best times using triggers like birthdays, last contact dates or last purchase dates

Integrate data from top e-commerce platforms using webhooks or API requests to enhance your chat strategy

E-com feature1

Social commerce

Recommend, sell and reward your loyal customers in chats

Build a custom catalog for agents to share product links and draft orders in chats quickly

Integrate with Stripe to generate branded 1-click payment links, monitor payment statuses, and process refunds. give discount share checkout links

Track sales generated through chat payment links and attribute efforts to sales agents

Connect your Meta product catalog to your WhatsApp Business API account for customers to browse your products and services

Enjoy native integration with Shopify to sync orders and customer information, enhance chat support, automate order notifications, and recover abandoned carts

E-com feature2

Omnichannel team inbox

Deliver omnichannel experiences with human-AI collaboration

Centralize messages from WhatsApp, Messenger, Instagram DM, WeChat, etc., into one platform to unify your customer contact database

Allow multiple agents to log into the same account while maintaining clear contact ownership

Add collaborators to work on the same case with internal notes and AI chat summaries for quick context

Monitor response times and track acquisition growth with a comprehensive conversation analytics dashboard

Empower your team to engage with customers on the go with an omnichannel mobile app, featuring AI writing assistant and AI-recommended replies

E-com feature3

Campaign management

Reach thousands of customers in minutes with precise targeting

Customize contact properties to store different formats of customer details and build comprehensive profiles

Create custom objects to manage orders, subscriptions, returns or any other data records right beside chats

Easily filter customers using labels, lists, or conditions to create targeted segments for broadcasts

Enhance engagement by inserting dynamic values, links, interactive buttons, and rich media into messages

Track message delivery, open, and reply rates, and export data as CSV to calculate campaign ROI

E-com feature4

Globally recognized e-commerce live chat software with exceptional support

More inspirations

Customer success stories

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Skincare

How Eau Thermale Avène creates its membership portals on WhatsApp and WeChat for redeeming points in chat

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