Question 1

Will WhatsApp Business API charge you?

Accepted Answer

Yes. To set up WhatsApp Business API through SleekFlow, you will need to pay a monthly API provider fee and a WhatsApp messaging fee that is charged per conversation. To estimate your cost, use our free pricing calculator here <2> https://sleekflow.io/whatsapp-pricing-calculator . For Pro and Premium plan users that are yearly subscribers, onboarding support will now include expert guidance throughout the completion of the official WhatsApp Business API application process, SleekFlow account setup, to the management of Facebook Business Verification, along with a one-hour-long user training and chat backup.

Question 2

What happens if I reach the customer contact limits?

Accepted Answer

When you exceed your customer contact limit, you will no longer be able to send messages to your contacts until the limit has been increased by upgrading your subscription plan or purchasing the Additional Contacts add-on.

Question 3

Is it possible to add on extra users or contacts for free?

Accepted Answer

Yes! Simply leave a review on G2 or Capterra and share your experience with SleekFlow, then <2>fill in the form to enjoy extra users or contacts for your account.

Question 4

What qualifies as a broadcast message?

Accepted Answer

Any messages sent using SleekFlow's Broadcast or Automation feature will count as a broadcast message. Do note that broadcast messages do not include any outbound message your team sends through the Inbox feature.

Question 5

Does SleekFlow offer advanced automation setup and training for our team?

Accepted Answer

Yes, we do! Our dedicated onboarding team will set up everything from staff permissions to customer flows and even automation rules. <2>Contact us now to learn more!

Question 6

Is there any add-on for additional customer contact limits?

Accepted Answer

Yes, you may refer to the add-ons listed in the table above. If you have a large number of contacts, get in touch with us for a tailored plan!

Question 7

What happens if I reach my limit for broadcast messages?

Accepted Answer

You’ll receive a reminder to upgrade as you near the limit as you will not be able to send broadcast messages once the limit is exceeded.

Question 8

Are there additional charges for each instant messaging channel added?

Accepted Answer

Most instant messaging channels do not have additional charges. However, some channels such as SMS and WhatsApp may incur additional fees for API setup and message quotas. Contact us to learn more!

Question 9

Does SleekFlow integrate with WhatsApp?

Accepted Answer

Yes we do! You can choose from our WhatsApp Official Business API providers to connect WhatsApp to SleekFlow, depending on your company size. You can even connect to multiple WhatsApp channels. Talk to our customer support team to see which one works best for you.

Question 10

What are the available methods of payment?

Accepted Answer

We accept all major credit cards through our accredited payment gateway partner, Stripe. We also offer alternative payment methods for invoices exceeding $10,000 USD. Talk to our team to learn more.

Question 11

Can I cancel anytime?

Accepted Answer

Plans can be cancelled at any time without incurring any cancellation fees and will no longer be renewed at the next renewal date. All data stored on your accounts will also be erased within 3 months or upon request.

Question 12

What is Priority support?

Accepted Answer

Access our highest level of technical support with a dedicated escalation channel where issues can be resolved via service tickets, direct messaging, or additional callbacks.  Your queries will be prioritized, and responses will be received in two to three hours as long as it falls from 10 am to 7 pm (UTC/GMT: +8:00) from Monday to Friday. If third-party software support is required, SleekFlow will also deliver configuration guidance and troubleshooting assistance.

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