Question 1

Do I need to pay for WhatsApp Business API?

Accepted Answer

Yes. To set up WhatsApp Business API through SleekFlow, you will need to pay a monthly API provider fee and a WhatsApp messaging fee that is charged per conversation. To estimate your cost, use our free pricing calculator here <2> https://sleekflow.io/whatsapp-pricing-calculator . For Pro and Premium plan users that are yearly subscribers, onboarding support will now include expert guidance throughout the completion of the official WhatsApp Business API application process, SleekFlow account setup, to the management of Facebook Business Verification, along with a one-hour-long user training and chat backup.

Question 2

Does SleekFlow mark-up pricing?

Accepted Answer

No. Unlike many WhatsApp BSPs with 10-20% markup fees for every message sent, SleekFlow offers the best pricing with no markups. You will only need to pay US$15 monthly for each hosted number and the WhatsApp conversation fees required by Meta.

Question 3

What happens if I reach the customer contact limits?

Accepted Answer

When you exceed your customer contact limit, you will no longer be able to send messages to your contacts until the limit has been increased by upgrading your subscription plan or purchasing the Additional Contacts add-on at $49 USD monthly.

Question 4

Is it possible to add on extra users or contacts for free?

Accepted Answer

Yes! Simply leave a review on G2 or Capterra and share your experience with SleekFlow, then <2>fill in the form to enjoy extra users or contacts for your account.

Question 5

What qualifies as a broadcast message?

Accepted Answer

Any messages sent using SleekFlow's Broadcast or Automation feature will count as a broadcast message. Do note that broadcast messages do not include any outbound message your team sends through the Inbox feature.

Question 6

Does SleekFlow offer advanced automation setup and training for our team?

Accepted Answer

Yes, we do! With our Chatbot and Automation Setup Support Plan, our dedicated onboarding team will guide your team on workflow customization, from staff permissions to customer flows and even automation rules. <2>Contact us now to learn more about the pricing!

Question 7

Does SleekFlow offer onboarding support?

Accepted Answer

Yes! All yearly plan users will receive free onboarding support which includes guidance on WhatsApp Business API application and Facebook Business verification, SleekFlow account setup, and 1-hour user training from our team of experts.

Question 8

Is there any add-on for additional customer contact limits?

Accepted Answer

Yes, you may purchase the customer contact add-on at $49 USD monthly. If you have a large number of contacts, get in touch with us for a tailored plan!

Question 9

What happens if I reach my limit for broadcast messages?

Accepted Answer

You’ll receive a reminder to upgrade when you near the limit. You will not be able to send broadcast messages once the limit is exceeded.

Question 10

Are there additional charges for each instant messaging channel added?

Accepted Answer

Most instant messaging channels do not have additional charges. However, some channels such as SMS and WhatsApp may incur additional fees for API setup and message quotas. Contact us to learn more!

Question 11

Does SleekFlow integrate with WhatsApp?

Accepted Answer

Yes we do! We are an official WhatsApp Business Solution Provider (BSP). SleekFlow always ensures that customers obtain the best pricing for a large volume of messages. You can also connect to multiple WhatsApp channels and own multiple official WhatsApp Business accounts (WABAs). Talk to our customer support team to see which one works best for you.

Question 12

What are the available methods of payment?

Accepted Answer

We accept all major credit cards through our accredited payment gateway partner, Stripe. We also offer alternative payment methods for invoices exceeding $10,000 USD. Talk to our team to learn more.

Question 13

Can I cancel anytime?

Accepted Answer

Plans can be cancelled at any time without incurring any cancellation fees and will no longer be renewed at the next renewal date. All data stored on your accounts will also be erased within 3 months or upon request.

Question 14

What is Priority support?

Accepted Answer

Access our highest level of technical support with a dedicated escalation channel where issues can be resolved via service tickets, direct messaging, or additional callbacks.  Your queries will be prioritized, and responses will be received in two to three hours as long as it falls from 10 am to 7 pm (UTC/GMT: +8:00) from Monday to Friday. If third-party software support is required, SleekFlow will also deliver configuration guidance and troubleshooting assistance. Only yearly billing is accepted for this support plan.

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