Drive personalized journeys with a 360° customer view
Capture contact information across channels to build comprehensive customer profiles. Integrate with external platforms to view messaging conversations and customer activities, such as orders and bookings, side by side. Easily build customer segments for effective targeting.
FEATURE
Customer relationships and data management all in one tab
contact management
Unify and grow your customer base via chats
Quickly import your existing customer base from CSV files or APIs to instantly engage with them. Add customers to automated marketing flows or broadcast audience lists for personalized outreach.
DATA MANAGEMENT
Manage CRM data with a side-by-side conversation view
Create custom objects to organize data records specific to your business, such as managing bookings, orders, events, or any other data entities you require to engage customers in chats effectively.
CUSTOMER SEGMENTATION
Create customer segmentation to power personalized journeys
Apply unique labels to contacts for easy inbox filtering. Easily group customers by demographics, buying behavior or preferences for automated campaigns to guide them down the marketing funnel.
See other features
Inbox
Integrate all the messaging channels into one place
Social CRM
Segment, track, and analyze your customers without switching between tabs
Broadcast Campaign
Import your contacts and send personalized broadcast messages with just a few clicks
Automation
Set automated workflows to assign conversations and develop your own chatbot
Channels & Integrations
Connect different channels and explore powerful integrations