LINE Business
LINE for business, AI for conversions
Transform your customer engagement on the LINE Business platform with SleekFlow’s powerful tools and AI capabilities. Engage your audience effectively and drive conversions like never before.
Table of contents
In Taiwan, 90.7% of internet users use LINE as their primary social media platform, while in Japan, approximately 88% of the adult population also uses LINE. This widespread adoption makes LINE an indispensable communication tool for businesses operating in these regions. LINE Business offers a rich array of features designed to facilitate meaningful customer interactions:
Communication tools
24/7 AI agent support
Automate customer engagement with intelligent AI chatbots that provide instant responses.
Live chat
Enable real-time one-on-one conversations with customers.
Rich media messaging
Send images, videos, audio, and interactive content to enhance communication.
Marketing and engagement features
Broadcast messages
Send targeted messages to segmented audiences.
Coupons and loyalty cards
Create digital reward systems and promotional campaigns.
Rich menus
Display interactive menus at the bottom of chat screens to guide customer actions.
Frequently Asked Questions
With LINE Business integration, you can send and receive messages with customers through your LINE Official Account, set up LINE Business as a broadcast channel to send marketing or announcement messages to your followers, manage all LINE conversations from your unified SleekFlow inbox, deploy AI agents to handle customer inquiries automatically, access customer profiles and conversation histories, and integrate LINE conversations with your broader customer service workflow across multiple channels.
Yes, SleekFlow enables you to build AI agents and set up automated messaging for your LINE Business account. AI agents can provide instant responses to customer inquiries, guide customers through buying processes, collect lead information, and escalate complex conversations to human agents when needed. The automation works within LINE's messaging framework to provide intelligent customer service that operates 24/7.
Currently, you can connect one LINE Business account to a SleekFlow account. This limitation ensures focused management of your LINE customer communications while maintaining the integration's stability and performance.