Leading hotels and travel agencies trust us to tackle their engagement challenges
Slow booking process
No real-time visibility
Data silos
Use Cases
First-class CRM for travel agencies, tour operators, hotels and resorts
Acquire more potential customers in less time
Capture leads generated from events, ads, social media, and messaging channels in one place to consolidate lead management
Build AI chatbots for travelers to explore destinations, itineraries, and pricing packages while collecting their buying interest to enrich lead profiles
Segment your leads and nurture them according to their interests by delivering targeted drip campaigns through their preferred messaging apps
Accelerate the sales process to reduce drop-offs
Use chatbots to pre-qualify leads by collecting booking details upfront, such as destination, dates, and group size
Automatically route pre-qualified leads to travel agents based on teams, skills, or by round-robin assignments for prompt follow-ups
Give managers full visibility into agent-customer conversation histories to track bookings and understand market needs
Resolve inquiries faster without making guests wait
Automatically send booking confirmations and payment receipts triggered by ERP webhooks to keep customers informed
Automate timely customer communications, from pre-arrival instructions and policy changes to packing tips and post-stay surveys
Route inquiries to customer service agents based on shifts or workload, and enable collaboration with operations and finance through a travel CRM
Use guest insights to drive repeat bookings
Analyze booking patterns to segment your audience and deliver time-perfect re-engagement campaigns
Drive conversions with personalized offers based on guest preferences, from early-bird deals to seasonal campaigns and birthday celebrations
Scale up-sell and cross-sell opportunities by recommending upgrades and add-on services based on recent bookings
Guest journey automation
Design your messaging automation workflows visually
Capture guest interactions across Meta ads, WhatsApp, and other popular messaging channels to trigger automation
Automate guest profiling, personalized messages, conversation assignments, and contact segmentation
Schedule messages at the best times using triggers like birthdays, last stay dates, or last booking dates
Integrate data from your travel CRM using webhooks or API requests to enhance your chat strategy
Omnichannel team inbox
Deliver omnichannel experiences with human-AI collaboration
Centralize messages from WhatsApp, Messenger, Instagram DM, WeChat etc., into one platform to unify your guest contact database
Allow multiple agents to log into the same account while keeping clear contact ownership
Add collaborators to work on the same case with internal notes and AI chat summaries for quick context
Monitor response times and track acquisition growth with a conversation analytics dashboard
Empower your team to engage with guests on the go with an omnichannel mobile app featuring an AI writing assistant and AI-recommended replies
Campaign management
Engage thousands of travelers in minutes with precise targeting
Customize contact properties to store different formats of guest details and build comprehensive profiles
Easily filter guests using labels, lists, or conditions to create targeted segments for broadcasts
Enhance engagement by inserting dynamic values, links, interactive buttons, and rich media into messages
Track message delivery, open, and reply rates, and export data as CSV to calculate campaign ROI
Customer relationship management
Build a chat-based travel CRM tailored to your business
Create custom objects to manage bookings, quotations, invoices, or any other data records right beside chats
Integrate with Salesforce and HubSpot without coding for two-way data sync and cross-platform automation
Control channel and conversation access based on teams or roles to ensure security
Create masking patterns to safeguard sensitive information in incoming messages, contacts, and custom objects
Control access by trustworthy IP addresses and block unauthorized users to protect your workspace
More inspirations
