VTEX
Sell in SleekFlow, Profit on VTEX
Connect your VTEX store with SleekFlow to engage customers through their preferred messaging channels 24/7, nurture at scale with AI, and sell with in-chat product and payment link sharing. Support better with chat automation and rich context in conversations.
Table of contents
When you sell in one location but provide support elsewhere, your customer data becomes fragmented across platforms. As a result, you encounter:
Lack of visibility into purchase history during support conversations
Growing backlog of repetitive customer inquiries
Delayed responses that frustrate customers
Limited ability to focus on high-value interactions
A poorly segmented customer database that hinders effective retargeting
Boost your VTEX e-commerce sales with chat automation
By integrating your VTEX store with SleekFlow, unlock powerful automation workflows:
Instant order confirmation
Trigger personalized thank-you messages, product guides, and post-purchase surveys based on VTEX order details and customer profiles.
Proactive transactional updates
Reduce support volume by automatically sending delivery notifications whenever the order status changes.
Strategic reengagement campaigns
Drive repeat business by targeting customers based on purchase history. For example, identify customers who have been inactive for 3 months and launch tailored cross-sell and upsell campaigns.
Omnichannel lead management
Centralize VTEX contacts and leads from other popular messaging channels in one powerful customer engagement platform. Stop switching between platforms and never miss another lead.
Turn VTEX store visitors into loyal customers with AI solutions
Beyond automation, SleekFlow offers a suite of tools to market smarter, sell faster, and support better.
Lead nurturing with AI Agents
Capture more leads
Add SleekFlow's chat widget to your VTEX store to engage visitors 24/7 and convert browsers into leads.
Qualify leads automatically
Deploy AI agents that answer product questions, qualify leads, and only route high-value conversations to your sales team.
Custom AI setup in minutes
Build AI agents by scanning your website content or uploading playbooks. Customize roles, actions, and guardrails to match your business needs.
Convert leads directly in chats
Synchronized product catalog
Your VTEX product catalog is automatically synced to SleekFlow, providing agents with instant access to your entire inventory.
Seamless product recommendations
Share product links directly in conversations, helping customers find what they need without navigating your site.
Frictionless checkout
Build carts and send payment links within conversations that direct customers to your VTEX checkout page, dramatically reducing purchase friction.
Deliver premium support easily
Unified team inbox
Enable multiple agents to collaboratively manage messages from various channels without switching platforms, ensuring that no lead falls through the cracks.
Clear accountability
Assign each conversation to a dedicated agent with performance tracking. Boost team productivity with Inbox AI Co-pilot and ticketing system.
Contextual customer insights
Access complete VTEX order history alongside conversations for faster, more informed support.
Drive customer loyalty
Hyper-personalized engagement
Segment leads using custom fields, labels, and lists for targeted broadcast campaigns. For example, reactivate cold leads with personalized promotions.
Enriched customer profiles
Connect with HubSpot, Zoho, Google Sheets, and Salesforce to access comprehensive customer data. Push lead activity to your CRM to maintain a single source of truth.
Campaign measurement
Evaluate messaging campaign performance with detailed metrics on delivery rates, open rates, and reply rates.
Optimize with data-driven insights
Performance metrics
Track agent workload, response times, and sales conversions in various dashboards.
Funnel analytics
Define lead lifecycle events, identify drop-off points, and optimize conversion strategies.
Customer intelligence
Analyze conversation trends to enhance AI knowledge base and improve chat experiences.
Frequently Asked Questions
The VTEX integration with SleekFlow allows you to connect your VTEX e-commerce store with SleekFlow's omnichannel conversation platform. This integration centralizes customer communications, enables order tracking, and manages product data all in one place, helping you deliver a seamless shopping experience.
To integrate VTEX with SleekFlow, you'll need a valid VTEX account, admin access to your VTEX store and admin permission to retrieve your AppKey and AppToken. Once you have these requirements, you can connect your VTEX store through SleekFlow's integration settings.
Yes, the VTEX integration allows you to track customer orders directly within SleekFlow. You can view order status, shipping information, and order history without switching between platforms.