Chat-based CRM software loved by beauty and wellness businesses
Lack of chat visibility
Scattered customer data
Time lost on manual tasks
Use Cases
Omnichannel CRM for beauty salons, facial centres, aesthetic clinics, and wellness spas
Unify and qualify leads flawlessly across all channels
Consolidate leads from social media, ads, website, in-store QR codes, and promotional events in one place to manage across branches
Deploy a chatbot to handle common inquiries about menu, pricing, and locations, and auto-label leads for segmentation
Route clients to the right sales consultants based on their specific needs, like service type, expertise, or location, for personalized, 1:1 consultations
Maximize appointment slots and reduce no-shows
Implement a chatbot to pre-qualify leads by collecting booking details upfront, such as treatment type, health conditions, preferred therapist, date and time
Automatically remind clients of their upcoming appointments, manage cancellations, and reschedule requests to reduce no-shows
Secure payments for products, treatments, or service subscriptions through convenient in-chat payment links, streamlining the booking process
Elevate post-treatment care with personalized follow-ups
Consultants can automatically follow up with clients in chat after appointments, offering personalized check-ins and addressing post-treatment questions
Automatically send customers a quick survey to gather feedback and review on their recent visit, treatment, or product experience to improve service offerings
Send timely reminders to members about their unclaimed perks and unrendered services, allowing them to track membership status and history
Boost loyalty with timely updates and targeted offers
Automatically segment customers based on past purchases, service preferences, location, and engagement history
Deliver unique discount codes, announce new branches, promote seasonal offers, introduce products, or cross-sell services
Send periodic reminders for services that require regular maintenance, like monthly facials or quarterly hair treatments, and encourage repeat bookings
Lead Journey Automation
Design your messaging automation workflows visually
Capture lead interactions across WhatsApp, Instagram, and other popular messaging channels to trigger automation
Automate lead profiling, personalized messages, conversation assignments, and contact segmentation
Schedule messages at the best times using triggers like birthdays, last appointment dates, or last service dates
Integrate data from your booking or membership management software using webhooks or API requests to enhance your chat strategy
Omnichannel Team Inbox
Deliver an omnichannel experience with human-AI collaboration
Centralize messages from WhatsApp, Messenger, Instagram, WeChat etc., into one platform to unify your client contact database
Allow multiple agents to log into the same account while keeping clear contact ownership
Add collaborators to work on the same case with internal notes and AI chat summaries for quick context
Monitor response times and track acquisition growth with a conversation analytics dashboard
Empower your team to engage with clients on the go with an omnichannel mobile app featuring an AI writing assistant and AI-recommended replies
Campaign Management
Engage thousands of clients in minutes with precise targeting
Customize contact properties to store different formats of client details and build comprehensive profiles
Easily filter clients using labels, lists, or conditions to create targeted segments for broadcasts
Enhance engagement by inserting dynamic values, links, interactive buttons, and rich media into messages
Track message delivery, open, and reply rates, and export data as CSV to calculate campaign ROI
Social Commerce
Recommend, sell, and reward your loyal customers in chats
Build a custom catalog for beauty consultants to share product links and draft orders in chats quickly
Integrate with Stripe to generate branded 1-click payment links, monitor payment statuses, and process refunds
Track sales generated through chat payment links and attribute efforts to sales agents
Connect your Meta product catalog to your WhatsApp Business API account for customers to browse your products and services
Enjoy native integration with Shopify to sync orders and customer information, enhance chat support, automate order notifications, and recover abandoned carts
More inspirations
