Viber
AI that elevates your vibe, and Viber chats
Unlock even more conversion potential from your Viber Chatbot by integrating AI agents. Enhance lead generation, automate responses, and easily personalize the buying experience!
Table of contents
Viber has a concentrated user base in Eastern Europe and Southeast Asia, primarily among individuals aged 18 to 34 years old. Marketers targeting these regions can use Viber Chatbots, specialized business accounts that facilitate brand interactions. This enables businesses to send promotional updates, share product catalogs, and integrate with platforms like SleekFlow, allowing for seamless collaboration between chatbots, AI agents, and human agents to enhance customer engagement.
Use Cases & Benefits
Customer acquisition
Viber Chatbots help businesses attract new subscribers organically, as they are searchable and discoverable within the app, creating a fresh audience distinct from existing databases.
24/7 customer service
Chatbots can instantly handle common queries, such as store hours and order status, reducing reliance on human agents and lowering operational costs while ensuring high responsiveness.
Proactive messaging
Although chatbots can only message subscribed users, they can send chatbot-initiated messages (a paid feature) to re-engage users outside active sessions, boosting engagement opportunities.
Broadcast and 1:1 messaging
Businesses can communicate special offers, discounts, or updates individually or in bulk to subscribers, enhancing marketing efficiency.
Analytics and insights
Chatbots deliver measurable results, including message delivery rates and subscriber growth, enabling businesses to optimize their communication strategies.
Brand customization
Chatbots can be tailored to reflect the business’s branding, including logos, colors, and themes, thereby fostering trust and recognition.
Frequently Asked Questions
With Viber integration, you can connect multiple Viber Chatbots to your SleekFlow account, send and receive messages through your Viber Bot, create and manage broadcast campaigns for marketing and announcements, share QR codes and account links for customer acquisition, deploy AI agents to handle customer inquiries automatically, manage all Viber conversations from your unified inbox, and integrate Viber communications with your broader customer service workflow across multiple channels.
Creating a Viber Chatbot involves registering through Viber's developer platform and following their setup process. While creating a chatbot is free, you should be aware that each Viber chatbot comes with a monthly maintenance fee of EUR 100 under Viber's current commercial model. Once your chatbot is created, you can connect it to SleekFlow to manage conversations and leverage AI agents for automated customer service.
Viber uses a session-based pricing model where conversations are defined as 24-hour windows during which messages between your business and customers are exchanged. Each session can start when a customer sends a message to your business or when a customer replies to a business-initiated message sent outside of an active session. After 24 hours, the session ends automatically, and a new session begins only when the user interacts with your business again.