Trusted by CX leaders to solve sales tracking challenges
Complex assignment decisions
Lost track of action items
📣 New Enterprise Custom Solution: Intuitive WhatsApp booking forms 🎉
Ticket Management
Let AI chatbots handle routine questions and only create tickets that need your team's expertise. Every ticket includes context, contact details, request type, media, and timestamps.
Assign tickets to agents based on urgency, skills, availability, and workload using smart routing rules. Hold team members accountable for tracking due dates.
Organize and track tickets by type, status, priority, due date, and channel. Manage support queues efficiently and quickly identify high-priority tickets.
Agent Collaboration
Equip agents with an AI knowledge base that delivers targeted solutions for complex inquiries with one-click prompts
Access customer profiles, interaction history, and integrated platform data alongside tickets—providing more context as you respond
Share updates through ticket comments and ensure smooth handovers with detailed logs of actions and responsible agents
Equip agents with an AI knowledge base that delivers targeted solutions for complex inquiries with one-click prompts
Ticket analytics
Track key performance indicators, including response time, resolution time, and first contact resolution rates to optimize agent efficiency
Automatically collect feedback through CSAT surveys after ticket resolution to measure satisfaction and improve response strategies
Create custom ticket types and monitor volume trends to identify recurring support requests and drive strategic improvements
Platform integration
More inspirations
