Global brands trust us with their biggest e-commerce challenges
High volume of inquiries
Low email engagement
Data silos
Use Cases
E-commerce live chat software for marketing, sales and support
Attract more visitors to your e-commerce site
Host social media contests and interact at scale through automated DMs to boost brand exposure
Deploy AI chatbots on your website or popular messaging apps to handle pre-purchase inquiries automatically
Capture leads from social media, ads, and organic search in one platform, and label profiles based on buying interest for nurturing
Convert window shoppers into customers
Recommend products in chats using catalogs to help shoppers quickly find what they need
Allow customers to check their cart and pay directly within the chat to minimize abandonment
Recover abandoned carts by sending timely reminders and personalized offers trigger by e-commerce webhooks
Get more done without growing your support team
Reduce routine follow-ups with automated order confirmations, delivery tracking, and shipping updates
Guide customers through self-service options with chatbots, gathering context before routing requests to human agents
Send post-purchase surveys to build relationships and gather authentic reviews to boost your brand
Keep customers engaged and coming back
Upsell and cross-sell easily by creating marketing automation workflows that continue beyond the purchase journey
Segment customers based on past interactions and purchases to build personalized retargeting campaigns
Engage loyalty members with exclusive rewards, seasonal campaigns, and WhatsApp newsletters
Customer journey automation
Design your messaging automation workflows visually
Capture customer interactions across Meta ads, WhatsApp and other popular messaging channels to trigger automations
Automate customer profiling, personalized messages, conversation assignments, and contact segmentation
Schedule messages at the best times using triggers like birthdays, last contact dates or last purchase dates
Integrate data from top e-commerce platforms using webhooks or API requests to enhance your chat strategy
Social commerce
Recommend, sell and reward your loyal customers in chats
Build a custom catalog for agents to share product links and draft orders in chats quickly
Integrate with Stripe to generate branded 1-click payment links, monitor payment statuses, and process refunds
Track sales generated through chat payment links and attribute efforts to sales agents
Connect your Meta product catalog to your WhatsApp Business API account for customers to browse your products and services
Enjoy native integration with Shopify to sync orders and customer information, enhance chat support, automate order notifications, and recover abandoned carts
Omnichannel team inbox
Deliver omnichannel experiences with human-AI collaboration
Centralize messages from WhatsApp, Messenger, Instagram DM, WeChat, etc., into one platform to unify your customer contact database
Allow multiple agents to log into the same account while maintaining clear contact ownership
Add collaborators to work on the same case with internal notes and AI chat summaries for quick context
Monitor response times and track acquisition growth with a comprehensive conversation analytics dashboard
Empower your team to engage with customers on the go with an omnichannel mobile app, featuring AI writing assistant and AI-recommended replies
Campaign management
Reach thousands of customers in minutes with precise targeting
Customize contact properties to store different formats of customer details and build comprehensive profiles
Create custom objects to manage orders, subscriptions, returns or any other data records right beside chats
Easily filter customers using labels, lists, or conditions to create targeted segments for broadcasts
Enhance engagement by inserting dynamic values, links, interactive buttons, and rich media into messages
Track message delivery, open, and reply rates, and export data as CSV to calculate campaign ROI
More inspirations
