Automate unique chat experiences for every customer

Visualize your chat automation to capture customers' behavioral cues and trigger engagement, sales, and support messages at the right time. Manage data workflows and team collaboration across channels—all without writing code.

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Accelerate growth with customer journey automation in chats

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FAQ chatbot

Guide customers to resolve problems independently through interactive buttons and generative AI in a messaging interface.

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Order tracking

Allow customers to track orders by integrating chatbots with your system for tracking number validation and real-time updates.

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Lead management

Capture leads from social media, ads, website widgets, or QR codes by asking pre-qualifying questions and assigning them to the best agent.

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Form inquiry handling

Catch webhooks from form submissions to save new contact and inquiry records, sending messages to close the loop instantly.

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Collect application data

Guide customers through steps for quotations, requests, and applications, collecting necessary information and documents upfront to expedite review.

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Connect the entire engage, sell and support experience

Automate messages triggered by events across online and offline touchpoints to create unique 1:1 customer journeys at scale. Start conversations tailored to customer history, preferences, and real-time behaviors at the right times—no more fragmented experiences across multiple channels.

Event-driven triggers for multiple channels
Auto reply chatbot automation
Conversation assignment automation
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Automate customer interactions and data workflows all at once

Save contact information collected by chatbots into a CRM to build detailed zero-party customer profiles. Automate the collection and updating of customized data types, such as appointments, quotations, and enrollments, to improve message building and seize every opportunity to convert or reengage.

Data workflow automation to create or update data record
Trigger campaigns based on data records
Customer segmentation automation
Contact information update automation
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Keep your messages personal, even as customer needs evolve

Use conditions to find specific audience, automate different scenarios with branching, and add dynamic variables to make sure your messages always hit the mark. Push and pull information from any source using webhooks or API requests, activating your data to personalize messages further.

Enrollment conditions to filter relevant audience
Create different paths based on specific conditions
Automatically generate branches based on buttons
Custom Integration via webhook and APIs
Reference trigger data or chat response with flow variables
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Design, test, learn, and iterate your strategy quickly

Start quickly with our ready-to-use, customizable automation templates. Set extra nudges to maintain consistent customer interactions without overwhelming them. Examine specific runs for troubleshooting. Gain insights on what’s effective and what’s not, and easily make changes.

Automation flow templates
Detailed flow logs
Time delay an action until a specific timestamp
Timeout messages nudge customers if they don't respond
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Connect your tech stack and data sources for seamless automation across platforms

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How OTO empowers 50 sales promoters for chat-based sales using WhatsApp API
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