Elevate customer engagement with WhatsApp
Feeling overwhelmed by a flood of support requests? SleekFlow's WhatsApp Business API solution is here to make your life a breeze. Effortlessly create chatbots, streamline routing, and organize CRM data. Shorten response time, make customers happier.
Omnichannel customer service solution trusted by top enterprises
WhatsApp for customer service
Provide instant support with FAQ chatbot
Create a chatbot in 3 minutes to handle FAQs, guide customers through self-service options, collect contextual information and escalate complex issues to human agents. Reduce wait times and enhance satisfaction with round-the-clock support.
WhatsApp for customer service
Auto-route chats to agents for faster resolution
Intelligently route customer chats to the best-fitting agents based on their skills, availability, or workload. Connect customers with the right agents who can provide accurate assistance. Automate CSAT surveys after resolving each conversation.
WhatsApp for customer service
Drive success resolution with a 360° customer view
Tap into customer data from Shopify, HubSpot, Salesforce, or Stripe to offer personalized support. Get direct insights right within your inbox. Say goodbye to annoying tab switching and customer complaints about a disconnected experience.
WhatsApp for customer service
Boost response time with AI tools
Generate AI-powered reply suggestions from your help centre, website, or knowledge base. Refine phrasing, translate text, and polish the tone of your drafts before hitting the send button.
WhatsApp for customer service
Track, analyze, and enhance agent performance
Keep track of agent performance metrics, such as response times, resolution rates, customer satisfaction scores. Identify star performers, pinpoint areas for improvement, and optimize resource allocation for maximum efficiency.
WhatsApp for customer service
Centralize and streamline instant messaging inquiries
Deliver support across multiple channels, all in one inbox, for a seamless experience. Easily transition between channels without losing any context. Keep customer interactions and data synchronized, regardless of which channels they use to reach you.
Collaboration tools
Plan your support team's work like a pro
Advanced team settings
Configure access control for customer data, reporting, automation tools, collaboration features, and administrative settings as a manager. Make sure agents only receive notifications relevant to their roles or teams.
Collaborator tools
Stay in sync with your team in real-time using internal notes. Share context, comment, update, and clarify with your teammates in the chat room. Co-own contacts when dealing with complex issues, requiring mentorship from seniors, or needing backup coverage.
Custom labels and lists
Create custom labels, filters, and lists to categorize chats and prioritize tasks. Quickly identify contacts for specific inquiries and track progress. Send bulk messages to targeted groups for instant customer updates.
Saved replies
Document standard responses, product descriptions, and step-by-step explanation in the inbox. Equip every team member with shared knowledge resources to tackle common issues quickly while maintaining service consistency.
Serve at lightning speed with WhatsApp chatbot and routing
WhatsApp empowers our customers to act upon their desires immediately, to secure a reservation for experiencing our products without delay. The WhatsApp Business solution has indeed played a significant role in our O2O operations.
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Winnie Ho
COMMERCIAL DIRECTOR, DE'LONGHI HONG KONG & TAIWAN
