44% of businesses in the UAE have implemented AI agents, transforming customer service interactions
80% of consumers consider personalized experiences “extremely” or “very important” for purchase decisions
63% of businesses in the UAE have already integrated AI or automation, with continued investments in AI agents and chatbots
DUBAI, 12 MAY 2025 – SleekFlow, a leader in AI-driven conversational platforms, today announced the release of its whitepaper, Navigating AI-Driven Marketplace: Aligning Consumer Expectations with Business Strategy. The whitepaper, based on a survey of 200 consumers and 100 business leaders in the UAE, highlights the rapid growth of AI adoption and its impact on both consumer behavior and business operations. Key findings include that 63% of businesses in the UAE have already integrated AI into their operations, with 44% implementing AI agents to improve customer service efficiency. The data emphasizes the growing demand for AI solutions, with 85% of consumers expecting enhanced AI customer service by 2027.
AI’s influence on consumer purchasing decisions
The whitepaper reveals that 58% of businesses believe AI agents will play a major role in influencing purchasing behavior, with 42% of consumers saying that AI-powered personalized suggestions significantly enhance their purchase decisions. As 68% of businesses plan to automate more customer interactions, AI’s ability to guide customers through their purchase journey, using targeted marketing and personalised offers are transforming how businesses engage with customers.
The growing role of AI Agents in customer engagement
Currently, 61% of companies use AI in customer support, making customer engagement the most common application of AI in organisations. AI agents are becoming a central part of customer engagement strategies, with 75% of businesses reporting that AI agents significantly improve customer satisfaction. AI agents also offer a seamless way to manage increased customer interactions, ensuring faster, more personalised responses. By adopting AI agents, businesses can deliver faster and more relevant customer service, addressing growing consumer expectations.
The future of AI in business
SleekFlow’s whitepaper advocates for a phased approach to AI adoption, recommending that businesses balance AI automation with human empathy to ensure high-quality customer experiences. As AI continues to shape the future of retail and customer service, businesses must integrate AI-driven solutions to meet rising consumer expectations for personalized, fast, and effective service. SleekFlow, with its advanced AI platform, is positioned to support businesses in this transformation, delivering seamless, personalized customer journeys across messaging channels like WhatsApp, Instagram, and live chat.
Access the full whitepaper.
About SleekFlow
SleekFlow is an Omnichannel Conversational AI Platform for conversion with an enterprise focus, serving over 2,000 international brands across six major regions with local offices. Revolutionizing customer conversions, SleekFlow is an all-in-one, AI-native platform that unifies go-to messaging channels—WhatsApp, Instagram, live chat, and beyond—into seamless, personalized journeys. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In August 2024, the startup secured a $7M USD Series A+ funding round.
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