Nigel Ang

See how Singtel, the industry leader, becomes a pioneer in leveraging WhatsApp Business API. Chat commerce is adopted at a fast pace in Singapore. Don't miss out. 

How Singtel leverages WhatsApp Business API to drive customer experience 3.0

Nigel Ang is a growth hacking specialist focused on data-driven product management, UI/UX, and sales optimization. With experience across MNCs, SMEs, and startups, he has launched business productivity apps like CRMs and ERPs, driving digital growth through omnichannel marketing and product design.

Nigel Ng

Partnership Manager

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Empower the social media algorithm and drive organic growth to supersize conversions and qualified leads even without ad budget. Initiate conversations with keywords and instantly reply to comments with just a few clicks.

Use a chatbot to route leads and answer customer service queries. Map your customer engagement journey with a flow builder to include drip campaigns and abandoned cart texts.

Automatically segment, filter, and label clients based on purchase behavior to send targeted WhatsApp campaigns or campaigns for all channels. Track real-time statistics to further improve them.

Work with exceptional WhatsApp solutions via SleekFlow, the official WhatsApp Business Solution Provider (BSP). Get access to the latest features of WhatsApp Business Platform.

Combine all your messaging channels in one business messaging platform. Work together efficiently across teams through automatic chat assignments and internal notes.

Connect to your e-commerce shop or import product catalog to SleekFlow. Provide a friction-free buying experience by creating Payment Links for your customers in chats and get paid instantly.

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Merge all your customer's favorite chat apps like WhatsApp or Facebook Messenger into a single, easy-to-use omnichannel platform to better enable your marketing, sales or customer service conversations with your customers. 

Automate conversations to generate leads, convert sales, and engage customers across popular messaging channels, all in one place.

Chat and engage with customers wherever you are. Access all conversations from the SleekFlow mobile app and ensure your contacts receive instant replies. Sell on all popular social channels using quick links for products and payments. Check and edit customer details anywhere, anytime.

Mobile app to converse with customers on-the-go

Share product catalogs

Respond to assigned conversations

Create or update customer details

Chat and engage with customers wherever you are, with no additional costs.

AI-powered mobile app

Generate payment links

Collaborate with teammates

Sell, market, advertise or support seamlessly through WhatsApp, WeChat, Messenger, and more. Manage chats from all apps in one omnichannel platform for a unified customer experience.

Boost leads and conversions with personalized engagement

Drive revenue with instant customer-agent connection

Keep customers happy with round-the-clock support

Engage customers your way with an AI-powered omnichannel platform

Build comprehensive customer profiles by syncing with external platforms or creating your CRM database. Access orders, bookings or membership activities conveniently within your chat interface. Easily segment contacts using labels and lists to empower personalized campaigns.

Gain insights into your customer with a 360° view

Centralize chats from multiple messaging channels, including WhatsApp Business API, into one shared team inbox for a holistic view of customer interactions. Accelerate responses with an AI-powered smart replies and powerful collaborative tools. No need to worry losing leads in the clutter anymore.

Manage omnichannel chats with AI and human teamwork

Create a unique customer journey by automating messaging, conversation routing, and contact updates at the best time based on customer responses or behaviors. Push and pull external data through simple webhook steps. No more guesswork—unlock higher engagement.

Design your messaging automation visually

Send targeted messages to hundreds of thousands of customers in one go on their preferred channels. Add dynamic content and interactive buttons to create tbe most relevant and engaging experience. Easily export analytics to track marketing campaign ROI.

Reach thousands in a few clicks, with a personal touch

Maximize the value of every conversation with a chat-to-buy sales funnel. Quickly generate shopping carts with an in-chat catalog. Speed up checkouts with automated, pre-populated payment links. Track payments and issue refunds seamlessly alongside chat history. 

Offer in-thread shopping experience

Unify and empower your business with our messaging solutions and powerful integrations.

The only conversational AI platform for commerce, automation and collaboration

Take advantage of the API technology to turn every conversation into a conversion with a myriad of channels and tools to help you sell, support and reach customers better.

Integrate with your eShop to market and re-target more efficiently by automating personalized broadcast messages, drip campaigns, flash sales and delivery reminders.

We experienced higher customer engagement and conversion since launching automated re-marketing flows to build better personal relationships with our clients.

Kelly Chan

Managing Director of Green Common

Always get the message across with promotional messaging

Manage conversation workflows with intelligent routing rules for your sales team, while monitoring conversation quality and ensuring customer information security.

Enhancing our digital sales pipeline with SleekFlow's chat automations have helped our sales team to optimise conversion from lead to customer effortlessly.

Mable Yu

Marketing Manager, Belle Group

Automate your sales workflow with conversational sales and transactional notifications

Collaborate with your teammates through internal notes & quick replies to provide great, consistent & speedy customer service experience across all messaging channels including whatsapp or facebook messenger.

With SleekFlow’s powerful team inbox, our support team is able to journey with thousands of our customers and offer them solutions timely and efficiently.

Jeremy Tong

Managing Director of Lalamove

Support customers on their favourite channels with conversational support solutions

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Nigel Ang

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How Singtel leverages WhatsApp Business API to drive customer experience 3.0