What does Opera API integration mean for a hotel?

Opera API integration enables a hotel's Opera Property Management System (PMS) to automatically connect and share data with other hotel software. This helps automate tasks, improve data accuracy across departments, and streamline overall operations.

How can connecting Opera PMS to other systems improve guest service?

Integrating Opera PMS with tools like messaging platforms or CRMs allows hotels to personalize guest interactions. For example, automated messages for booking confirmations, pre-arrival info, or special offers based on stay history can be sent, enhancing the guest experience.

What are key advantages of automating hotel workflows with Opera API?

Key advantages include reduced manual work for staff, fewer errors in data entry (like overbookings), more efficient processes (e.g., housekeeping updates), and the ability for staff to dedicate more time to direct guest service rather than administrative tasks.

How can Opera API integration help increase hotel revenue?

By connecting Opera data with <1>marketing and sales</1> tools, hotels can send targeted promotions, manage upsell opportunities more effectively (e.g., offering room upgrades at the right time), and improve direct booking conversions through timely and personalized communication.

Integrating Opera API to streamline hotel management

Hotel management today demands seamless coordination across multiple departments, from reservations and front desk to housekeeping, F&B, and marketing. Oracle’s Opera Property Management System (PMS) has long been the backbone for many hotels worldwide, providing centralized control over property operations. However, maximizing Opera’s power requires connecting it with other critical systems — and that’s where Opera API integration comes in.

In this article, we explore how integrating Opera PMS with your existing software via APIs can streamline operations, elevate guest experiences, and ultimately drive revenue growth.

What is Opera API integration?

An API (Application Programming Interface) allows different software platforms to communicate and share data securely and efficiently. With Opera API integration, your hotel’s Opera PMS can exchange information with third-party applications such as CRMs, booking engines, payment gateways, and messaging platforms in real time.

This connectivity enables automation of workflows, like syncing reservations, updating room availability, or triggering guest communications, without manual data entry, reducing errors and saving valuable staff time.

Benefits of Opera API integration for hotels

1. Streamlined operations

By automating data sharing between Opera and other systems, hotels eliminate repetitive manual tasks. Front desk updates instantly reflect in housekeeping schedules, billing systems, and POS terminals, ensuring all departments are aligned and operational inefficiencies minimized.

2. Enhanced guest experience

Elevate guest service through personalized, instant messaging.

Real-time data flow enables personalized and timely guest communications. For example, automated booking confirmations, pre-arrival messages, upsell offers, and post-stay surveys can be triggered based on Opera PMS data to tailor messages, improving engagement and guest satisfaction.

3. Improved sales and marketing ROI

Integrating Opera data with CRM and communication tools enables hotels to segment guests for targeted campaigns and track ROI, like sending weekend offers to frequent weekend visitors. Automated chatbots with real-time Opera availability further boost conversions by instantly handling inquiries and re-engaging abandoned bookings.

4. Reduced human errors and increased data accuracy

Manual data handling often leads to mistakes, causing double bookings, billing errors, or delayed service. Opera API integration reduces these risks by automating data synchronization and updating systems instantly.

Key use cases of Opera API integration in hotel operations

CRM integration: Connect Opera with CRM platforms to build detailed guest profiles that combine booking history, preferences, and interactions. This enables personalized marketing and service.
Messaging automation: Link Opera to messaging apps like WhatsApp or Instagram through platforms like SleekFlow to automate guest communication—confirmation messages, booking reminders, pre-arrival check-in or special offers – creating interactive experience
Payment and POS syncing: Automate billing processes by integrating Opera with payment gateways and POS systems, ensuring all charges are accurately captured and invoiced.
OTA and booking engine synchronization: Keep room inventory and rates up to date automatically across multiple OTAs and booking channels, avoiding overbookings and maximizing revenue.

How SleekFlow supports Opera API integration for hotels

Integrate SleekFlow <> Opera PMS to sync booking data

SleekFlow’s AI-powered omnichannel conversation suite complements Opera PMS by enabling hotels to engage guests on their favorite messaging platforms seamlessly. With SleekFlow, you can:

Automate guest engagement triggered by Opera API events, such as sending booking confirmations, friendly reminders or upsell promotions via WhatsApp and Instagram.
Use SleekFlow’s no-code visual builder to create interactive chatbots and workflow automation, customized to your hotel’s needs, all powered by real-time Opera data.
Centralize conversations from multiple channels and assign them to your sales and support teams to ensure prompt, personalized service.
Track engagement metrics and optimize messaging strategies with SleekFlow’s analytics dashboard.

Steps to implement Opera API integration with SleekFlow

1. Assess your current systems and goals:

Identify which processes you want to automate and which platforms you want to connect with Opera.

2. Connect Opera PMS to SleekFlow:

For newer Opera versions with direct API capabilities: Generate your API Key from the SleekFlow dashboard and directly link Opera’s API endpoints with SleekFlow’s platform.
For older Opera versions requiring middleware with ACT partners:
1. Guest makes a reservation: The reservation is recorded in Opera PMS.
2. Middleware detects event: The middleware fetches the new reservation data from Opera (e.g., via OXI/OWS if supported, or database queries).
3. Payload transformation: The middleware converts the reservation data from Opera’s format to the JSON format compatible with SleekFlow.
4. Webhook trigger: The middleware sends the formatted data as a POST request to SleekFlow's designated webhook endpoint to trigger the automated workflow.
5. SleekFlow receives data: SleekFlow processes the incoming reservation data, updates records in Custom Objects, and triggers relevant automation flow, making data available for visibility and marketing campaigns.

Need help with the connection? Talk with us!

3. Build custom workflows: Design automation flows using intuitive Flow Builder to tailor guest journey, triggered from Opera data.

4. Train your teams and monitor performance: Equip your staff with the knowledge to use the SleekFlow effectively, and use analytics to optimize operations continuously.

Learn more: 8 powerful marketing, sales, and customer support use cases for Custom Objects

How hospitality business benefit from SleekFlow's solution

Damar Langit Resort is a standout example of how hospitality brands can elevate their performance with SleekFlow. By streamlining guest communications across channels like WhatsApp and automating key steps in the booking process, the resort has successfully turned more inquiries into confirmed stays. Since implementing SleekFlow, they've seen a 3x faster response time in customer service and an increase in sales conversions by up to 25%.

Start transforming your hotel operations with Opera API integration today

Integrating Opera PMS with your hotel’s broader technology ecosystem unlocks powerful automation, enabling your teams to focus on delivering exceptional guest experiences. SleekFlow’s conversational AI and omnichannel platform make it easy to harness Opera’s data and communicate seamlessly with guests on their preferred channels.

Ready to see how Opera API integration can elevate your hotel’s operations and customer engagement? Book a demo with SleekFlow today and discover tailored solutions designed to drive growth and efficiency .

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How opera API integration transforms hotel operations and guest engagement