Wati Astra AI Review 2025: Is it worth investing in for your business?
Wati is a business platform built on WhatsApp's official API that enables companies to engage with customers via WhatsApp. It provides features for marketing, customer service, and sales through WhatsApp. Wati’s AI component, Astra, works in website chat as a chatbot to answer customer questions. In this blog, we review Astra AI, going through its capabilities and comparing it to SleekFlow’s AI solutions.
Wati’s Astra AI Pricing: Limited scope and expensive add on
Wati offers Astra AI for businesses to build AI agents and deploy them in a live chat widget. Users can upload urls and documents to train the agent and customize the widget to conform to branding colors. Businesses can deploy AI Agents on their live chat widgets to score and capture leads from the live chat.
It’s worth noting that this AI is separate from the AI Support Agent and cannot be deployed in chats.
Astra AI is priced separately from the rest of Wati’s offering and offers a free tier. For paid versions, pricing starts at US$99/month and Wati offers a 14 day free trial for the feature.
With SleekFlow, you get unlimited AI already included in your monthly subscription, so you can freely grow your business with AI no matter the size of your budget.
Compared with SleekFlow, Wati’s AI offering is expensive and non-comprehensive. If you are an SMB trying out how to integrate AI into your business operations, SleekFlow provides a low barrier to entry as unlimited AI is already included in your subscription price. No need to scramble around for an extra monthly budget or unpredictable credit costs.
Wati Astra AI: Channels deployed and range of use
Wati’s Astra could only be easily deployed as a website live chat agent, or separately via Knowbot as an AI support agent in WhatsApp API. Limited features, limited scope and limited cross functionality.
SleekFlow’s AgentFlow is a platform that allows users to build specialised AI agents for specific tasks, so you have AI agents covering marketing, sales and support. AI agents could be deployed within your workflows in SleekFlow’s Flow Builder to engage your customer’s preferred channel of communication, where they help you score, nurture and qualify your leads before handing off seamlessly for your human team to close the deal.
Wati Astra AI Training: small database, limited formats
Referring back to the pricing table of Astra AI, you will notice that even up to the highest tier, only 100MB of data is available for you to upload to train the AI in all aspects of your businesses. To put that into perspective, a whitepaper pdf of around 20 pages is 50MB. Meaning you will need to compress all information about your business into a concise file before feeding it to the AI or deliberately give less information for the AI to train on.
With SleekFlow’s knowledge base you can upload up to 20 files at once, with individual files limit of 50MB. One file’s limit is already half of the limit of Wati Astra’s highest tier! So all of your agents could be trained on a comprehensive set of materials and understand every detail of your business.
Astra AI Security: lacking in certifications
Although Wati’s platform is GDPR compliant, they fail to provide more certifications on how they keep customer data safe and secure. There is also no public information provided on how or if Wati’s AI will use customer data to further train the AI provider.
Without clear separation of data and AI access, it is possible that customer interactions are being used to train general use AI models and be regurgitated in other environments.
SleekFlow’s platform is not only GDPR compliant but also ISO 27001 and SOC 2 Type II certified to keep your interactions safe. Any information uploaded to your AI knowledge base is stored on dedicated infrastructure away from other LLM training environments, ensuring that your customer interactions stay secure. Your data is never used to train or fine-tune general-purpose AI models.
Conclusion: Choose SleekFlow for comprehensive service and low barrier entry to AI supported customer journeys
It’s clear that Wati’s Astra AI serves a very specific group of customers who apply AI to a narrow scope. For businesses that want to automate customer journeys and alleviate their team of manual work so they can focus on providing your customers with personalized and seamless interactions, SleekFlow is the AI solution to help you customize AI agents for perfect human-AI collaboration to increase customer experience and grow your conversion.
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