Making it official! SleekFlow is a WhatsApp Business Solution Provider.

Retail O2O

O2O social commerce for retail sales growth

Boost your O2O sales and transact seamlessly with no fuss. Enable remote selling to break through retail sales limits. Consolidate all messaging platforms in one place. Fully own all your customers' contact and conversations without worrying about sales turnover.

Customer browsing retail store online through a tablet
Customer looking through apparels


customer traffic


conversion over chats vs other channels


increase in abandoned cart conversion

Get paid on messaging with in-app product catalog and payment solution

Unique in-app catalog and payment functions enable remote selling via product sharing on WhatsApp, IGDM, and more. Continue the conversation from offline to online.

Product sharing via chat conversation

Intelligent conversation routing

Segment, label, and assign inquiries automatically to specific stores or frontline staff. An organized lead distribution enables clear division of labor and revenue attribution.

Conversation routing illustration

Code-free e-commerce integration

SleekFlow supports various e-commerce platforms, including Shopify, Magento, Salesforce Commerce Cloud and more. Sync up contacts or the membership database, and connect to your e-commerce shop without coding effort. View conversation, order history, and manage orders all in one place.

Code free integration illustration

Track sales and marketing conversion with advanced dashboard analytics

Keep track of the sales performance on social messaging according to different sales units such as store location. Track O2O campaign performance and reply rate. Boost customer satisfaction and build a loyal customer base through real-time analytics on SleekFlow.

Dashboard analytics illustration

2X store traffic with a record high voucher redemption rate

With SleekFlow's exclusive retail solution, we launched a cost-effective O2O WhatsApp marketing campaign. We managed to send highly personalized messages with coupons to our members at ease. The redemption rate is at a record high, increasing by 18%. This boosted around 2x store traffic and created huge sales opportunities despite the pandemic.

Read Case Study

Yonnie Wong

Senior Marketing Manager, Bossini


More unique features for retail

Collaborators and access grant

Designated teammates in the same store can co-own the conversations and receive notifications on their own devices. Both frontline store salespersons and customer support can handle the conversation swiftly.


Internal notes

Internal notes on conversations allow smoother communication between supervisors and frontline staff.

Internal notes

Quick reply

No more copy-and-paste replies — Answer enquires and FAQs such as store addresses, opening time, etc with 1-click and consistency.

Quick reply

Free Live Chat for your e-commerce site

The Live Chat widget is more than an online customer support agent. It also provides full visibility of your customers' website behavior such as what page they are browsing.

Free Live Chat

You're in good hands

3 things about our service and support

Top-notch security and privacy
24/7 support tickets
Localized retail experts