O2O social commerce for retail sales growth
Boost your O2O sales and transact seamlessly with no fuss. Enable remote selling to break through retail sales limits. Consolidate all messaging platforms in one place. Fully own all your customers' contact and conversations without worrying about sales turnover.
conversion over chats vs other channels
increase in abandoned cart conversion
Intelligent conversation routing
Segment, label, and assign inquiries automatically to specific stores or frontline staff. An organized lead distribution enables clear division of labor and revenue attribution.
Code-free e-commerce integration
SleekFlow supports various e-commerce platforms, including Shopify, Magento, Salesforce Commerce Cloud and more. Sync up contacts or the membership database, and connect to your e-commerce shop without coding effort. View conversation, order history, and manage orders all in one place.
Track sales and marketing conversion with advanced dashboard analytics
Keep track of the sales performance on social messaging according to different sales units such as store location. Track O2O campaign performance and reply rate. Boost customer satisfaction and build a loyal customer base through real-time analytics on SleekFlow.
Empowering Online-Merge-Offline (OMO) Retail
WhatsApp chatbot empowers our customers to act upon their desires immediately, securing a reservation to experience our products without delay. SleekFlow’s WhatsApp Business solution has played a significant role in our O2O operations.
Commercial Director, De'longhi Hong Kong & Taiwan
More unique features for retail
Collaborators and access grant
Designated teammates in the same store can co-own the conversations and receive notifications on their own devices. Both frontline store salespersons and customer support can handle the conversation swiftly.
Internal notes on conversations allow smoother communication between supervisors and frontline staff.
No more copy-and-paste replies — Answer enquires and FAQs such as store addresses, opening time, etc with 1-click and consistency.
Free Live Chat for your e-commerce site
The Live Chat widget is more than an online customer support agent. It also provides full visibility of your customers' website behavior such as what page they are browsing.