O2O social commerce for retail sales growth
Boost your O2O sales and transact seamlessly with no fuss. Enable remote selling to breakthrough retail sales limits. Consolidate all messaging platforms in one place. Fully own all your customers' contact and conversations without worrying about sales turnover.
conversion over chats vs other channels
increase in abandoned cart conversion
Get paid on messaging with in-app product catalog and payment solution
Unique in-app catalog and payment functions enable remote selling via product sharing on WhatsApp, IGDM, and more. Continue the conversation from offline to online.
Intelligent conversation routing
Segment, label and assign inquiries automatically to specific stores or frontline staff. An organized lead distribution enables clear division of labor and revenue attribution.
Code-free e-commerce integration
SleekFlow supports various e-commerce platforms, including Shopify, Magento, Salesforce Commerce Cloud and more, and syncs up contacts or the membership database. Connect to your e-commerce shop without coding effort. View conversation, order history, and manage orders all in one place.
Track sales and marketing conversion with advanced dashboard analytics
Keep track of the sales performance on social messaging according to different sales units such as store location. Track O2O campaign performance and reply rate. Boost customer satisfaction and build a loyal customer base through real-time analytics on SleekFlow.
2X store traffic with a record high voucher redemption rate
With SleekFlow exclusive retail solution, we launched a cost-effective O2O WhatsApp marketing campaign. We managed to send highly personalized messages with coupons to our members at ease. The redemption rate is at a record high, increasing by 18%. This boosted around 2x store traffic and created huge sales opportunities despite the pandemic.
Senior Marketing Manager @ Bossini
More unique features for retail
Collaborators and access grant
Designated teammates in the same store can co-own the conversations and receive notifications on their own devices. Both frontline store salespersons and customer support can handle the conversation swiftly.
Internal notes on conversations allow smoother communication between supervisors and frontline staff.
No more copy-and-paste replies — Answer enquires and FAQs such as store addresses, opening time, etc with 1 click and consistency.
Free Live Chat for your e-commerce site
The Live Chat widget is more than an online customer support agent. It also provides full visibility of your customers' website behavior such as what page they are browsing.