May Product Updates: WhatsApp Groups, Read Receipts & Filters

Product Updates
May Product Updates: WhatsApp Groups, Read Receipts & Filters

Close the social distance with WhatsApp Groups! 

May there be better days ahead! After a couple of weeks of working from home, our SleekFlow team is finally back together. As almost everyone was confined to their homes, we had a surge in requests for WhatsApp Groups and read receipts 😂

It was no doubt a challenge to conceptualise and deliver these changes while being apart but we pulled through! 

In the meantime, our team at SleekFlow wishes everyone good health as we fight through COVID-19 together! 💪

All In This Together

WhatsApp Groups are now available on SleekFlow through Chat API, the Third-Party WhatsApp Business API provider! 

We’ve also received many queries on the differences between Twilio, the Official WhatsApp Business API Provider and Chat API, the Third-Party WhatsApp Business API. As such, we’ve written a blog post about it! Read it here.

Chat API

Read Receipts

We’ve added more visual cues to our team inbox and removed the guesswork that comes with sent messages!

Read Receipts

First up, here are the basic read receipts:

  • Clock: Sending message

  • Single Grey Tick: Sent to the receiver

  • Double Grey Tick: Received by the receiver

  • Double Blue Tick: Read by the receiver

Basics of read receipts

Next, we added error indicators and tooltips to explain the issue further. Let us know whether this helps!

Filter & Split

With the addition of multiple WhatsApp accounts, we’ve improved the user experience by allowing you to filter and split conversation views by channel!

Filter and split

Feedback Wanted!

We’ve put up a list of all the requests we’ve received here! Add on to the list or even upvote your favourite feature to fast-track it!

Still not on SleekFlow?

Customer support, mobile marketing and sales prospecting doesn’t need to be a messy affair. Get started with SleekFlow’s free forever plan!

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