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How to send Viber business messages in bulk

How to send Viber business messages in bulk

Viber for business has proven to be a game-changing tool for businesses worldwide. As one of the most widely-used messaging apps with over 1.3 billion registered users, Viber business messages offer a unique opportunity for businesses to connect with their customers on a personal level.

Did you know? Similar to Telegram, Viber has a Secret Chat feature for users to exchange sensitive or private information in locked chat rooms.

Viber for business website

What is Viber bulk message?

A Viber bulk message or mass message is a way to send a Viber message to a large number of people at once. It's an effective way to reach a wide audience quickly and easily. With a Viber bulk message sending software, businesses can send messages, promotions, and other content directly to their customers' Viber accounts.

Viber bulk message campaign to attract customers

Why send a broadcast using Viber bulk message?

Viber bulk messaging is an effective marketing tool for several reasons:

  • allows businesses to reach a large number of customers quickly and easily, making it an ideal tool for promotions, special offers, and other time-sensitive content

  • highly targeted in which businesses can send Viber mass messages to specific groups of customers based on their interests, location, and other demographic information

  • cost-effective compared to other marketing channels, such as television or radio advertising

You can send 10,000 Viber bulk messages for free to contacts who have not texted you in the past 24 hours every calendar month. You will be charged if you go beyond that quota. Welcoming messages or replies you send to customers are free.

How does Viber bulk message work?

You can send Viber business messages in bulk using the normal Viber App or a Viber bot account. If you use a Viber bulk message sending software, you can even access more features such as contact management, conversation labeling, automated settings, chatbots, and more. 

Viber normal app for business messages vs. Viber bot account

Viber for business: mass message on the Viber app

You can choose to have your Viber bulk message campaign on the normal Viber texting app, but there are limitations:

  • Your customers must have your Viber for business phone number saved on their device

  • You can only send Viber bulk messages to 50 contacts

Unless you’re managing a small neighborhood business, sending mass messages on the Viber texting app isn’t suitable.

Viber for business: mass message on a Viber bot account and Viber bulk message sending software

Other than on the app, you can send Viber business messages using a Viber bot account combined with a Viber bulk message sending software like SleekFlow. Since a Viber bot account does not provide a ready-to-use inbox interface, you can integrate it with a free SleekFlow account for your Viber bulk message campaign.

Other than sending mass messages to unlimited contacts, you can also manage Viber business messages simultaneously with team members in an omnichannel inbox. In other words, even if your customer decides to switch from Viber to another messaging channel in the future, you and your teammates will not have a problem keeping track of the conversation history. 

Moreover, you can properly segment your customers into groups with different priorities. With conversation labeling, you’ll know which customer groups are the most important to attend to at specific times.

Viber only charges businesses for a large number of chatbot-initiated conversations, which are conversations your business initiates using your Viber bot account. You can use Viber QR codes and click-to-chat links for your Viber customers to start chatting with you to avoid charges.

How to use Viber bulk message for your business

You can sign up for SleekFlow’s free forever plan for your Viber bulk message campaign. From there, all you need is:

  • A Viber business account

  • A bot account on the Viber admin panel

After that, you can connect your Viber business account to SleekFlow with the following steps:

1. On the SleekFlow web app or mobile app, go to “Channels”.

Connect to SleekFlow to manage Viber business messages

2. Click on the “Connect” button for Viber.

3. Create your Viber admin panel account and copy the private token generated when the account is successfully created.

Create a free Viber bot account on Viber admin panel

4. On SleekFlow, name your Viber channel and paste the private token from your Viber bot account.

Paste the Viber private token to connect to SleekFlow

5. A Viber link and QR code will be automatically generated. Share it with your customers or on other social media platforms for users to connect with your Viber business account. 

Send Viber QR code and chat link to customers

You can then send Viber bulk messages to your customers through the steps below:

1. On SleekFlow, create a list of contacts to whom you want to send a Viber message under the “Contacts” tab > “Lists”.

2. Click on “Create new list” in the top right corner and name your contact list.

3. Add customer contacts to this list.

4. Go to the “Campaign” tab and click on “Create Campaign” in the top right corner.

Create a Viber bulk message campaign on SleekFlow

5. Choose Viber as your broadcast campaign channel.

Select Viber as your bulk message campaign channel

6. Fill in the campaign details, such as name, recipients (list of contacts), and more.

7. Compose your Viber message. Use variables to personalize the Viber message content.

8. Schedule your Viber bulk message campaign for your customers to receive the messages at an optimal time.

You can also use the testing function to see how the Viber bulk message will look on your customers’ phones.

Best practices for your Viber bulk message campaign

SleekFlow Campaigns easy broadcast to list of recipients

If you're interested in using Viber bulk messaging for your business, here are some tips to help you get started:

  1. Create engaging content: To be effective, your messages need to be engaging and relevant to your customers. Make sure you're creating content that people will want to read and share.

  2. Segment your audience: Use Viber's targeting tools to segment your audience into specific groups. This will allow you to send more targeted and relevant messages.

  3. Test and optimize: Like any marketing channel, Viber bulk messaging requires testing and optimization. Test different messaging formats, timing, and targeting to see what works best for your business.

  4. Follow best practices: Make sure you're following Viber's best practices for messaging, including frequency, tone, and content guidelines.

SleekFlow: Viber bulk message sending software

Omnichannel integration tools on SleekFlow

Viber bulk messaging is an effective marketing tool for businesses looking to reach a large number of customers quickly and easily. By creating engaging content, segmenting your audience, testing and optimizing your messages, and following best practices, you can use Viber bulk messaging to grow your business and reach new customers.

If you’re looking for a free app to send messages to all contacts on Viber, SleekFlow is the ultimate solution. Its broadcast campaign function is designed for businesses looking to send a Viber message to multiple contacts at once, making it the best Viber bulk message sending software. By simplifying the process of sending mass messages, you can save time and optimize your Viber texting efforts.

SleekFlow personalized broadcast messages examples

In addition, SleekFlow offers a variety of advanced features for you to:

SleekFlow automation for building chatbots

With SleekFlow, businesses can take advantage of Viber's full messaging potential through a streamlined interface. The free plan makes it a text blast app that's free to use, as you can easily send a message to multiple contacts on Viber. You can even consolidate all your messaging channels and reinforce your social selling strategy by sending bulk messages through other popular messaging channels such as Facebook Messenger and WhatsApp Business API

Streamline your Viber business tactic and make the most of Viber's messaging capabilities via SleekFlow today.

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