What’s new in SleekFlow: native Shopify integration to reinforce your eCommerce ecosystem

Ecommerce and social commerce created the best synergy now more than ever. As a leading platform in social commerce, SleekFlow has just launched a brand new exclusive Shopify integration, filling the gap between this unstoppable commerce pioneer and all the popular social messaging channels such as WhatsApp, Facebook Messenger, WeChat, and even the Live Chat on your Shopify site

30% of online shoppers say they would be likely to make a purchase through social media while retail social commerce sales in China expected to rise to $351.65 billion in 2021.” - Influencer Marketing Hub. 

First, what is Shopify? The unstoppable commerce platform

Shopify is a complete commerce platform that lets you start, grow, and manage a business. It is a subscription-based software that allows anyone to set up an online store and sell their products. It connects O2O seamlessly as it also caters to brick-and-mortar stores with the Shopify POS (a point-of-sale app) and accompanying hardware. Over 44 million customers purchased from Shopify merchants in 2020 and Shopify had more than 58 million visits in 2020.

Integrating your Shopify shop with SleekFlow, ​​all your customer info will be instantly synchronized. Are you ready to up your game and use the top platforms in social commerce? Here’s what SleekFlow can do with Shopify integration:

The upgraded CRM display, seeing your customers’ purchase profiles side by side with the chatbox

order-history

Purchase history and order status showed alongside the chat room

The essence of a CRM system is the easiness of understanding and interacting with your customers through one single platform. With SleekFlow you can now view all the customer purchase profiles such as the order status, the purchase history, etc. in just one interface. 

Imagine your customer service team is handling a customer WhatsApp inquiry about a recent purchase. Any of the CS staff members, who were granted access to the conversation, (Yes. The level of access to conversations can be customized!) can easily understand the customers’ situation and purchase history. Very likely, the staff can handle the situation more efficiently as they are well informed and all things can be done on one platform instead of switching from tabs to tabs. 

Messages automation upon customers actions on your Shopify

Abandoned cart reminders as a remarketing tool

With SleekFlow-Shopify integration, when a customer adds items in the shopping cart and does not push to the checkouts, an abandoned cart reminder should come into play. For example, by setting up an abandoned cart reminder rule, a time-limited promo code will be automatically triggered 24 hours later. This promo code delivered to clients’ WhatsApp inbox is more compelling than any ads showing on all the random websites. It’s a friendly reminder and it looks exclusive! Who doesn’t want to be valued?

Order status update automation

It’s nothing new about automated transactional messages such as delivery status or order confirmations. But what we can do it’s the consolidation of everything, from conversations, customer purchase history to delivery status. The team can see everything in one place, all info alongside the chatbox with clients. For instance, a client inquires about the delivery status through Facebook messenger about the order on Shopify. Customer support specialists can simply log on to SleekFlow’s platform and reply to the message after seeing the profile column. Information is now centralized on SleekFlow and status update is automated. This streamlined workflow is the key to scaling up your business! 

Some agent platforms like us should make good use of SleekFlow. Since the agent platform needs to handle a lot of freelancers plus orders and do the matching, SleekFlow can streamline the process. Just like broadcasting the announcement, it can be as simple as one click.

Jeremy Tong

Managing Director, Lalamove, a logistics unicorn

Check out how the logistics Unicorn Lalamove uses SleekFlow to streamline its workflow.

Automatically segment users by their purchasing intent 

You have your client’s whole purchase history on your Shopify website. SleekFlow will automatically sync everything once you have us integrated. Some automatic labeling rules can be set beforehand. This is particularly helpful to customer segmentation for remarketing purposes. 

For instance, you can segment your customers by the items they purchased. A more targeted promotion campaign can be designed and launched later.

More tweaks and Shopify integration features are on the way! Interested in knowing the latest eCommerce and social commerce trends? Subscribe to our newsletter at the bottom of the page.

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