Practical ways to use VTEX and Outlook integration

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Order confirmation notification

Send a Outlook message immediately when a new order is created in VTEX, confirming purchase details and thanking the customer.

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Shipping status updates

Automatically send Outlook messages to customers, updating them whenever their VTEX order status changes (e.g., processed, shipped, out for delivery).

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Order tracking information

Send tracking links or shipment tracking PDFs via Outlook as soon as VTEX order status updates to "shipped."

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Post-purchase upsell

After a VTEX order creation, use Outlook to immediately share complementary product recommendations, special offers, or discount coupons.

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Customer feedback collection

When VTEX updates the order status to "delivered," automatically send a Outlook message requesting customer feedback or a product review.

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Product guides

After a VTEX order is created or marked as delivered, automatically share product usage guides, videos, or instructional PDFs via Outlook.

How to integrate VTEX and Outlook

SleekFlow simplifies the integration of VTEX with Outlook using Flow Builder, an intuitive, visual automation tool. Easily create, test, and optimize automations by utilizing three key nodes:

Flow Builder

Trigger

VTEX order created

Complete

Condition

Interested in Promotions

Complete

Condition

AI Agent

In progress

Trigger

Define the event that starts the automation. Apply filters to ensure that only contacts meeting specific conditions are included.

Condition

Branch your flow with this node to route contacts along different paths based on their preferences and behaviors.

Action

Perform tasks like sending messages. You can personalize communications by inserting variables from the lead’s profile or trigger event.

Supported triggers and actions

SleekFlow's Flow Builder enables seamless automation across messaging, social media, CRM, and commerce platforms. Select a trigger and execute customized actions to create tailored workflows.

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Trigger

VTEX order created

When an order is created in your VTEX store

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Trigger

VTEX order status updated

When the order status is updated in your VTEX store

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Trigger

Loop through VTEX orders

Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions

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Trigger

Incoming Email Received

When a new or existing contact sends an email to you

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Trigger

Outgoing Email Sent

When you send an email to a contact

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Action

Send email

Send an email and media file via the selected email address

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Trigger

VTEX order created

When an order is created in your VTEX store

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Trigger

VTEX order status updated

When the order status is updated in your VTEX store

Sleekflow Image

Trigger

Loop through VTEX orders

Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions

Sleekflow Image

Trigger

Incoming Email Received

When a new or existing contact sends an email to you

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Trigger

Outgoing Email Sent

When you send an email to a contact

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Action

Send email

Send an email and media file via the selected email address

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