How your business can benefit with WhatsApp Chatbot?
A WhatsApp Chatbot (WhatsApp Bot) automates tasks using AI, helping businesses efficiently engage customers on the secure WhatsApp platform.
It ensures consistent communication, emulates human-like conversations and is particularly useful in e-commerce for streamlining customer service, marketing, and sales efforts.
If you're a Malaysian business, you can greatly benefit from using a WhatsApp Chatbot to enhance customer engagement and support. Let's explore how it works.
WhatsApp Auto Reply Bot provides instant messaging capabilities for Malaysian business
In Malaysia, it is becoming increasingly popular for businesses to use WhatsApp for customer communication, with over 13 million users.
However, many businesses are not taking advantage of WhatsApp's features. One such feature is the WhatsApp Auto Reply Bot. The Auto Reply Bot allows businesses to reply to WhatsApp messages automatically to customers who message them.
Malaysians love shopping online, as 87% of consumers in Malaysia have brought products online in 2023. Customers also demand greater service from you at all times and places.
The better you do in this area, the more sales you will make and the more you will surpass your competition. Using WhatsApp auto reply messages, you can take care of your customers 24 hours a day, seven days a week, without hiring a night shift person.
WhatsApp Bots will be able to recognize incoming messages and immediately provide your customers with appropriate pre-set message themes.
You will not have to waste time composing replies to messages individually, and you will not have to worry about typos tarnishing your brand's image.
As a result, your customer service manager can focus on other high-level duties, and the money saved might be used to improve other parts of your online store.
Successful WhatsApp Chatbot examples from Malaysian businesses
A staggering 40 million users browse through business catalogues on WhatsApp each month, so it is no surprise that many Malaysian companies are already using this new Chatbot WhatsApp integration to provide better customer service levels.
Here are some examples of companies in Malaysia that unlock WhatsApp Chatbot via WhatsApp Business API.
To know more about WhatsApp Business API? Check out our essential guide.
Pizza Hut employs WhatsApp Chatbot to improve business
Pizza Hut Malaysia already offered ordering via their website, third-party apps, and phone calls but recognised the need to adapt to consumers' shifting preferences. Over the past decade, consumer behaviour has moved from web-based platforms to mobile and messaging apps.
By integrating a WhatsApp Chatbot, Pizza Hut enabled customers to place food orders and receive order updates directly through WhatsApp. This chatbot solution enhanced their existing system, reaching customers where they spend the most time while managing high volumes of service requests.
Additionally, data analytics provides valuable insights into consumer geolocation, order channels, and history, while in-app payment processing ensures seamless transactions.
Over 15% of customers have already shifted from web or mobile app orders to WhatsApp, with this number growing at a double-digit rate each quarter.
Thousands of orders are processed daily via WhatsApp, highlighting the chatbot's ability to streamline orders and enhance customer experience, keeping Pizza Hut at the forefront of messaging trends.
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RinggitPlus use WhatsApp Chatbot integration for credit card applications
RinggitPlus has integrated WhatsApp into its website to help users apply for credit cards and personal loans. By clicking the green call-to-action button on their product pages, users are redirected to WhatsApp, where a Bot handles inquiries and applications seamlessly.
This WhatsApp Chatbot allows RinggitPlus to capture leads and manage customer inquiries without hiring additional staff.
The query is forwarded to a human representative if immediate attention is required. WhatsApp’s higher conversion rates than email or phone make this an effective tool for RinggitPlus.
For example, clicking the 'Apply Now' button for a credit card instantly initiates a conversation with the Bot on WhatsApp.
Learn more about how other big brands in Malaysia leverage WhatsApp Business API.
Bulan Bintang’s uses WhatsApp Marketing Chatbot for their campaigns
Bulan Bintang, a well-known fashion retailer, launched the #TerrrrpalingRaya giveaway by automating its marketing campaign. Customers engaged by purchasing, tearing coupons, scanning codes, and winning prizes.
Using a WhatsApp marketing chatbot, Bulan Bintang efficiently responded to inquiries by assigning tasks to teams and categorizing them under "Terrrrpaling Raya." Instant replies kept customers updated on prize statuses, ensuring timely communication.
This campaign boosted engagement and loyalty by targeting Ramadan shoppers through organized content delivery and response management. Features like QR code entry points, interactive buttons, manpower optimization, and personalized messages enhanced the experience.
SleekFlow Flow Builder has helped reduce manual work for our automated Ramadan marketing campaign. We can automatically assign the customer chat to a specific team and organise the workflows efficiently.
Ikmal Hakim
Customer Relations Manager at Bulan Bintang
Natural Signature streamlined conversation flow with WhatsApp Chatbot
Natural Signature used an automated chat flow to enhance efficiency and quality. Through Chatbot WhatsApp, their customers could start conversations with a preset message, prompting automatic replies with interactive chat buttons.
They can choose their preferred language, seamlessly connecting to the right customer service representatives for further help.
Natural Signature has also made it easy to reach out through WhatsApp by including call-to-actions (CTAs) in their social media posts and ads. This encourages potential customers to connect directly with the brand on WhatsApp. This strategy guides high-potential consumers through the sales process on WhatsApp, optimizing resources and increasing conversion rates.
I would recommend SleekFlow to businesses with customer service teams of more than 2 people. It helps improve customer service efficiency and the quality of customer support.
Victor Gan
Marketing Director, Natural Signature
How did FloorINC boost efficiency and conversions by 30% with WhatsApp Chatbot?
FloorINC, a top flooring supplier in Malaysia, faced challenges handling daily inquiries and maintaining consistent service. FloorINC used WhatsApp chatbots to gather essential lead information upfront, allowing faster response times.
Customers could provide necessary details through predefined; multilingual chat flows with quick reply buttons. This automation helped the team quickly understand customer needs and provide timely, accurate service.
With personalized broadcasts and automated lead assignments from the WhatsApp chatbot for product updates, FloorINC kept dealers informed and boosted customer satisfaction.
Overall, they improved efficiency and saw a 30% jump in conversions.
Key benefits of auto reply bots for Malaysian businesses
Chatbots are the fastest-growing communication channel for brands, including those in Malaysia. Here's why Malaysian businesses are embracing WhatsApp auto-reply bots:
24/7 availability: Ensure your customers can get responses anytime, even outside business hours, without needing extra staff.
Personalized messages: With customer information readily available, you can send messages with a personal touch, enhancing engagement.
Handle high volume of queries: Manage a large number of customer inquiries efficiently, keeping response times short and customers satisfied.
Support multilingual communication: Seamlessly interact with customers in Malay, Chinese, Tamil, and English to cater to Malaysia's diverse population.
Upselling opportunities: Use WhatsApp AI chatbots to recommend products or services based on customer behavior, boosting sales.
Lead generation: Your WhatsApp chatbot becomes the first line of defense in identifying and capturing valuable leads for your business.
Lead nurturing: Keep potential customers engaged over time with personalized follow-ups and timely reminders.
Send promotional offers: Easily share promotions and discounts with customers, helping drive repeat business and increase sales.
Handle faqs and general inquiries: Automate responses to common questions, allowing your team time to focus on more complex tasks.
How to create your WhatsApp Chatbot using SleekFlow?
As a forward-thinking business owner, you are likely always looking for ways to automate your sales process and make your life easier. One way you can do this is by creating a chatbot like WhatsApp. Here comes SleekFlow, the all-in-one chat commerce solution.
In this section, we will show you how to create a WhatsApp Bot that will automatically respond to WhatsApp messages from customers. Let's get started!
1. The first step:
Apply the official WhatsApp Business API through an official WhatsApp Business Solution Provider (BSP) such as SleekFlow. When applying, you must include your firm's name, website URL, and a corporate representative's name and contact information.
The verification procedure might take up to four weeks, but once your application is accepted, you can explore WhatsApp Business API's features.
Get a step-by-step guide on how to apply for WhatsApp Business API.
2. The second step:
The conversation flow must then be customised to ensure the auto reply WhatsApp Chatbot can suit your business demands.
Because an auto reply WhatsApp Chatbot is designed to respond quickly, offering a collection of short, to-the-point answers to frequently requested inquiries is a good idea.
Remember to create a seamless transition message if a human agent is required to intervene and continue the discussion.
3. The third step:
Building an Auto Reply WhatsApp Chatbot from the ground up might be difficult for unskilled users. To eliminate superfluous blockages, it is highly recommended that you get assistance from an Auto Reply WhatsApp Chatbot platform builder.
4. The fourth step:
Check to see if your Auto Reply Chatbot works effectively on WhatsApp. Remember to go through everything thoroughly because it influences your ultimate consumer experience.
You may double-check integrations and discover any potential mistakes before the launch.
Using AI for Smart Auto Reply for your WhatsApp Chatbot
Discover how AI's Smart Reply feature can help you assist and sell to more customers through chat, saving you time and reducing costs. With this, you can have your own
First, you must train your AI using the AI Knowledge Base. This platform lets businesses build custom AIs by uploading documents like training materials and product guides. This creates a specialized knowledge base for the AI to understand and support your business.
Here’s how it works:
Upload PDFs: Start by uploading your business documents in PDF format.
Refine the Knowledge Base: Update and edit your AI library over time so it always reflects the most current information about your business.
With the AI Knowledge Base, AI Smart Reply provides instant, context-aware responses, pulling from your knowledge base to generate natural replies with one click.
The AI Writing Assistant refines these responses by adjusting tone, grammar, and language for clear communication.
Integrated into SleekFlow’s omnichannel platform on both web and mobile, this tool enhances messaging interactions across all platforms.
If you want to learn more about the AI Smart Reply Feature, check out our guide.
Automate your business operations with WhatsApp Chatbot integrations
As one of the top providers of social commerce solutions in Asia, SleekFlow provides customized deployment services tailored specifically to help our customers build their chatbots using WhatsApp Business API.
Apart from setting up your chatbot to reply to frequently asked questions and ask qualifying questions to understand customers' intentions, SleekFlow enables businesses to integrate with third-party software to build a more advanced bot experience.
On top of that, businesses can utilize SleekFlow to set automated rules to assign conversations and send engaging messages, building a seamless automated workflow. For Shopify store owners, it is even better that you can connect SleekFlow to your stores to receive order status updates and recover abandoned carts with a simple reminder trigger.
Want to know how to set up message automation on your Shopify store? Check out our native Shopify integration.
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