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A WhatsApp Chatbot (WhatsApp Bot) is a software program that uses artificial intelligence and pre-programmed data to automate tasks. It was created with companies in mind who want to use the secured WhatsApp platform for chatbots.

WhatsApp Chatbot (WhatsApp Bot) is capable of maintaining a constant tone and brand identity throughout the discussion in addition to being able to authentically emulate human conversational patterns.

This seems to be especially essential in e-commerce because WhatsApp Chatbot (WhatsApp Bot) can successfully communicate with consumers and save a lot of time and effort in terms of customer service, marketing, and sales.

Why businesses in Malaysia need WhatsApp Auto Reply Bot

how WhatsApp bot is becoming popular in Malaysia

WhatsApp is a popular messaging app that is used by businesses all over the world. In Malaysia, it is becoming increasingly popular for businesses to use WhatsApp for customer communication.

However, many businesses are not taking advantage of the features that WhatsApp offers. One such feature is WhatsApp Auto Reply Bot

The Auto Reply Bot allows businesses to reply to WhatsApp messages automatically to customers who message them. This can be a very useful tool for Malaysian businesses as it allows them to communicate with their customers quickly and easily.

People enjoy purchasing online since they are not restricted by store hours. Customers also demand greater service from you at all times and in all places.

The better you do in this area, the more sales you will be able to make and the more you will be able to surpass your competition. Using WhatsApp Auto Reply Bot will allow you to take care of your customers 24 hours a day, seven days a week without having to hire a night shift person.

WhatsApp Auto Reply Bots will be able to recognize incoming messages and provide appropriate pre-set message themes to your customers right away.

You will not have to waste time composing replies to messages one by one, and you will not have to worry about typos tarnishing your brand's image.

As a result, your customer service manager will be able to focus on other high-level duties and the money saved might be used to improve other parts of your online store.

In summary, WhatsApp Auto Reply Bot may help you improve your company's conversion rate, client happiness, and, as a result, sales and income.

Learn more about Chatbot.

Businesses in Malaysia that are using WhatsApp Bot successfully

WhatsApp Bot is a new way to communicate with your customers through WhatsApp. This provides an additional way for customers to communicate with businesses, in addition to the traditional customer lines like telephone, email, and live chat.

According to Digital 2021 in Malaysia, WhatsApp is the second most used social media platform, so it is no surprise that many Malaysian companies are already using this new WhatsApp Bot to provide better customer service level.

Here are some examples of companies in Malaysia that unlock WhatsApp Bot via WhatsApp Business API.

To know more about WhatsApp Business API? Check out our essential guide.

Pizza Hut employs WhatsApp Bot to improve business

pizza hut malaysia facebook business pages

Pizza Hut Malaysia had already been taking orders via their website, third-party applications, and phone calls, but they knew they needed to keep up with their consumers' evolving online habits.

Consumer use of online platforms has changed from web-based to mobile, and most recently to messaging applications, during the previous decade.

According to data, 99% of Malaysians prefer to use WhatsApp compared to Facebook messenger and other mobile messaging apps.

WhatsApp Bot was used to handle food orders on the official Pizza Hut WhatsApp channel. Customers may communicate with the WhatsApp Bot, which accepts food orders and informs them of the status of their order.

The addon of data analytics gives useful information on estimated consumer geolocation, order channel, and order history. While the in-app payment processing is now accessible to allow a flawless online transaction.

Their WhatsApp Bot solution supplements Pizza Hut's existing order system, allowing the company to contact and capture consumers where they spend the majority of their time while also addressing a high volume of service requests.

Over 15% of Pizza Hut clients have switched from web or smartphone ordering to WhatsApp ordering, and the percentage continues to rise at a double-digit pace every quarter.

Thousands of orders are processed every day through the WhatsApp channel, with no friction between the brand and the customer.

The vast reach potential of a WhatsApp Bot for client orders can be seen in the figures, and Pizza Hut is able to take advantage of this by staying ahead of the messenger advertising trend.

RinggitPlus use WhatsApp Bot for credit card applications

If you go to the RinggitPlus website, they will be helping users to apply for credit cards and personal loans via WhatsApp.

You can look more closely at the green call-to-action button inside RinggitPlus's product pages to see how RinggitPlus incorporates WhatsApp into its website.

RinggitPlus decided to adopt the use of a Bot on their website, allowing them to capture leads and handle inquiries right through WhatsApp without having to hire more staff members.

All requests are handled by the WhatsApp Bot and if an immediate response is needed, it will forward the query. When contrasted to other modes like email or even phone calls, WhatsApp conversion rates are quite likely to be greater.

If you want to apply for a credit card, for example, simply click the green 'Apply Now' button and you will be redirected to WhatsApp where a Bot will begin to communicate with you.

system generated messages after using WhatsApp Bot

​​Learn more about how other big brands in Malaysia leverage WhatsApp Business API.

Create your Auto Reply WhatsApp Chatbot using SleekFlow

As a forward-thinking business owner, you are likely always looking for ways to automate your sales process and make your life easier. Well, one way you can do this is by creating an Auto Reply WhatsApp Chatbot. Here comes SleekFlow, the all-in-one chat commerce solution.

In this section, we will show you how to create an Auto Reply WhatsApp Chatbot that will automatically respond to WhatsApp messages from customers. Let's get started!

system detect green tick in whatsapp chatbot

The first step: Make sure to submit an application for the official WhatsApp Business API. You must include the name of your firm, the URL of your website, as well as the name and contact information of a corporate representative.

The verification procedure might take up to four weeks, but once your application is accepted, you can begin exploring WhatsApp Business API's features. 

SleekFlow solution for Chatbot API with WhatsApp for websites

The second step: The conversation flow must then be customized to ensure that the Auto Reply WhatsApp Chatbot can suit your business demands.

Because an Auto Reply WhatsApp Chatbot is designed to respond quickly, it is a good idea to offer a collection of short, to-the-point answers to frequently requested inquiries.

Remember to create a seamless transition message if a human agent is required to intervene and continue the discussion.

The third step: Building an Auto Reply WhatsApp Chatbot from the ground up might be difficult for unskilled users. To eliminate superfluous blockages, it is highly recommended that you get assistance from an Auto Reply WhatsApp Chatbot platform builder.

stashaway malaysia pre defined text message using WhatsApp Bot

The fourth step: Check to see if your Auto Reply Chatbot works effectively on WhatsApp. Remember to go through everything thoroughly because it influences your ultimate consumer experience.

You may double-check integrations and discover any potential mistakes before the launch.

Automate your business operations with WhatsApp Chatbot

sales manager download conversation history on whatsapp

With 2 billion monthly active users worldwide, businesses are quickly realizing that there is a lot of potential for growth by integrating their message strategy with this mobile messenger giant.

WhatsApp Chatbot service enables you to respond to customer queries and even lead generation inquiries automatically through an interface within the platform.

As one of the top providers of social commerce solutions in Asia, SleekFlow provides customized deployment services tailored specifically towards helping our customers build their own chatbots using WhatsApp Business API.

Apart from setting your own chatbot to reply to frequently asked questions and ask qualifying questions to understand the intention of customers, SleekFlow enables businesses to integrate with third-party software to build a more advanced bot experience.

On top of that, businesses can utilize SleekFlow to set automated rules to assign conversations and send engaging messages, building a seamless automated workflow. For Shopify store owners, it is even better that you can connect SleekFlow to your stores to receive order status updates and recover abandoned carts with a simple reminder trigger.

Want to know how to set up message automation on your Shopify store? Check out our native Shopify integration.

I would recommend SleekFlow to companies which produce fast-moving consumer goods (FMCG) as they face a lot of customers every day. It also helps educational apps to communicate with kids and parents.

Tai Seng Yee

Executive Director, ZENXIN

Check out how ZENXIN, an award-winning retailer of organic produce, speeds up digital transformation to communicate effectively with customers.

Contact us today if you want more information on how we can help you create a successful business plan together!

SleekFlow’s localized experts are now in SEA. Want to know more?

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