The WhatsApp Business Features Every Singaporean Company Should Know

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The WhatsApp Business Features Every Singaporean Company Should Know

The rise of messaging apps has become extremely prevalent in today’s day and age. In 2021, an estimate of 3.09 billion mobile phone users accessed over-the-top messaging apps to communicate. This figure is projected to grow to 3.51 billion users in 2025.

Apart from personal use, organizations are also starting to realize the business advantages that WhatsApp can bring. At the end of 2019, an estimated 5.25 million companies were leveraging the WhatsApp Business App. For organizations who are now just only jumping onto the bandwagon and are new to WhatsApp Business, it is important to first understand the features offered and how to use them. Here are some WhatsApp Business features you should be aware of before starting your very own WhatsApp Business account.

Singtel leverages WhatsApp Business to drive Customer Experience 3.0. Read how other customer-centric businesses can learn from it.

WhatsApp Chatbot

WhatApp software programmer

WhatsApp chatbots are software programs that run on the WhatsApp platform. Companies can develop their bots within the app and customers can communicate with the bot as they would with a real person. This then begets the question – how do these chatbots benefit organizations? For one, WhatsApp chatbots operate 24/7, which potentially drives sales and creates more satisfied customers. Secondly, it promotes greater efficiency when it comes to two-way communication. Not only can customers start conversations with businesses, it also allows their queries to be answered immediately. Last but not least, it gives marketers more time for strategic, decision-making tasks as WhatsApp chatbots can perform much of the repetitive work. In addition, WhatsApp chatbots can be personalized to reflect the company’s brand and offer attractive discounts to frequent users.

Want to build a WhatsApp chatbot for business? Check out our step-by-step tutorial and develop your own chatbot now.

Catalogs and Collections

Whatapp catalogues and collections

For e-commerce businesses whose main focus revolves around the products sold, the WhatsApp Business’ catalogs and collections feature comes in handy. The catalog makes it easy for both you to showcase your products and customers to browse through them. It eliminates the need of having to send individual items and their pricing to customers. All products and items are now conveniently grouped on the business’ WhatsApp page, providing a more seamless and less disruptive shopping experience as customers are not redirected elsewhere, such as a website to get more information on certain products. 

Studio MU/YU, an artisanal woodcraft brand, selling handcrafted jewelry, bags and lifestyle products, is one of the Singaporean brands that have jumped onto the bandwagon of using the WhatsApp catalog. Another Singaporean brand includes FrankSkincare, a 100% organic luxury skincare brand whose products are packed with genuine benefits and contain no harmful chemicals.  

To further enhance this feature, WhatsApp Business introduced ‘collections’ in October 2021. Collections categorize products so that customers no longer have to endlessly scroll to look for a product they are interested in. Businesses can modify their collection to keep their information updated and relevant. 

Want to start using WhatsApp to reach your customers today? Talk to our expert and learn how.

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WhatsApp Broadcast

Whatsapps broadcast businesses

Much like a WhatsApp group, the WhatsApp Broadcast feature allows businesses to send regular messages to their list of recipients. The difference lies in that customers have no access to each other even if they are in the same broadcast list and they receive messages from the company as they would in an individual chat. This empowers a more private and secure experience. A maximum of 256 contacts can be added to a WhatsApp Broadcast list. The main benefit of WhatsApp Broadcast is its convenience and efficiency. With regards to sales and promotions that businesses want their customers to know about, they can simply alert all their target recipients at once.

Read our complete guide on WhatsApp broadcast to step up your chat commerce game today.

Automatic Greeting Message

Whatapp automatic greeting message

While this may seem like a small, insignificant feature, it actually plays a big role when it comes to brand personality and top-of-mind recall. With the WhatsApp Business’ automatic greeting message, companies can create a personalized greeting that reflects their brand and voice. This is the first message customers will receive when they start a WhatsApp chat with businesses. As the first point of contact, it is highly recommended to craft a greeting message that will provide a positive and memorable experience to customers, helping them form stronger associations with your brand.

How Sybil Sleep Tech, a mattress and pillow retailer, automates its chat marketing campaigns

Sending automated messages is one of the features that small and medium-sized enterprises such as Sybil Sleep Tech like the most as it helps minimize human intervention.

monfly

Sybil Sleep Tech is now using SleekFlow to formulate their chat strategy according to their own needs, such as sending follow-up messages to those who have not read the first campaign message at a specific time and sending onboarding messages to welcome new customers. It has saved 20% of the time needed to handle messages.

Honestly, I think SleekFlow is suitable for every industry as long as they are on an e-commerce platform. Compared to other alternatives, SleekFlow is easier to understand and to learn. Sending bulk messages is quite easy on SleekFlow.

Sow Liong Woon

Marketing Director

Above are just some of the many key functions that businesses should know about before setting up their WhatsApp Business account to get the best experience out of it. Nonetheless, in our highly digitalized landscape today, having one business messaging platform is not enough. As customers are using an array of different chat platforms, companies should seize this opportunity and target their customers through these channels as well. This is where a streamlined omnichannel communications platform, such as SleekFlow, comes in useful. With SleekFlow, businesses can manage different chat apps in one single place for a unified customer experience to sell support and reach customers better. 

Looking to drive conversions and leads through chat platforms? SleekFlow is here to help. Merge all your customer’s favorite chat apps into a single, easy-to-use platform and scale your business. Contact us today for more information.      

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