The quickest reply you can get. WhatsApp Chatbot Autoreply.
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53% of mobile website visitors will leave if a webpage doesn’t load within three seconds.
The above research well illustrated that people nowadays are too spoiled to wait. Thanks to technology. In other words, replying to your clients in just a second is not a saying but rather a reality. Remember when you got your message from your credit card company once you signed your dinner bill or the notification you received the second after you checked out your online shopping cart? Seriously, everyone, every sector has utilized this autoreply function through different media.
When it comes to customer service, no matter it’s for some urgent product issues or the first-ever product inquiry, customers are particularly eager for your reply. Busy clients would not cater to your working hours. They might assume the inquiry is overlooked as long as
it is not yet acknowledged. 51% of customers would not come back if they have a terrible experience.
That’s why autoreply is helpful. Immediate acknowledgment does not just ensure clients, and its automatic nature can lessen the workload and hence save cost.
Key Sleekhacks to-go in this article:
How practical is Autoreply?
【SMEs’ Readings】Ready-to-use autoreply in WhatsApp Business
To craft a WhatsApp autoreply
Best combo: WhatsApp X Chatbot
Autoreply via SleekFlow
How practical is Autoreply?
The essence of autoreply is acknowledgment. The beginner version is to show the status. For instance, if your customer service officers are offline or the line is busy and the expected response time. After all, you just need to ensure the customer that he or she is talking to someone.
The customer’s perception is your reality.
－ Kate Zabriskie
Autoreply can also be used for the aftersale follow-up. After the inquiry is processed, the chatbot can continue the conversation with customers to show that your company values them.
The typical yet effective use of autoreply:
To summarize, the virtue of autoreply is “fast.” It enables enterprises to support consumers’ requests or inquiries quickly. Consumers will be notified if his or her ticket is in progress or finished. The process will hence be more transparent. Enterprises can continue to communicate with customers to boost their satisfaction and convert more sales opportunities.
【SMEs’ Readings】Ready-to-use autoreply in WhatsApp Business
First thing first, this built-in function is FREE!
There is an autoreply built-in function you should leverage for your WhatsApp Business account. It is free of charge, so no harm to try anyway!
Away Message
You can set away messages when you are busy, out of the office, or away from your phone. A default message will be generated and delivered to all or some of your contacts. You can also set schedule away notifications in a particle time, such as during non-business hours.
To set away message:
Go to Settings > Business Tools > Away Message
Turn on Send Away Message
Start editing by tapping message under MESSAGE!
Options for scheduling message:
o Always send: send an automated message any time. o Custom schedule: send an automated message only at a specific time. o Outside of business hours: send an automated message only during non-business hours. You have to set up in business profile first.
Options for target recipients:
o Everyone o Exclude my contact: send away messages to contacts outside the address book. o Everyone except not to send away messages to some selected contacts. o Only send to Only send away message to selected contacts.
To be aware that away messages can only be sent when there is an internet connection.
Greeting message
You can set up a greeting message to your first-time customers so that you can engage with them without being awkward. Apart from sending automated replies when your customer approaches you, you can also utilize this function to contact customers that have not been in touch with you over the past 14 days to reheat the leads.
To set greeting messages:
Go to Settings > Business Tools > Away Message
Turn on Greeting Message
Stat editing by tapping message under MESSAGE!
Options for target recipients:
o Everyone o Exclude my contact: send away messages to contacts outside the address book. o Everyone except not to send away messages to some selected contacts. o Only send to: Only send away message to selected contacts.
Remember to save all options you selected before leaving the setting page of the greeting message.
64% of people across generations said that they prefer messaging to a call or email.
Source: Hubspot Marketing Statistics
To craft a WhatsApp autoreply
Setting up an auto-reply function is not rocket science but what takes your great strength is crafting the content as the message itself is a brand touchpoint. While the lengthy statement is not a common practice in social messaging, you have to precisely convey your ideas and information using a short number of lines.
Let’s dive right into some practical tricks:
First rule,
Don’t say, “We will reply to you as soon as possible.” Say, “We will be replying within 12 hours.”
Second, Set your messaging style guide.
Unify the language tone and message structure will strengthen your brand image and allow your customers to relate the content to your business immediately.
Use appropriate wordings
Avoid using industry jargon.
Apply a friendly tone throughout the whole message.
Use straightforward and understandable language.
Third, tell customers your next step.
Telling your customers the “what next” option will enhance customer’s confidence towards your business and hence, a higher retention rate. For instance, you can send a report to your customers within three days after the complaint is lodged. This can convince your consumers your company is well-prepared. Their opinions are heard and actions will be taken.
Fourth, personalize your message.
Maintaining a friendly relationship with your customer is vital for your company’s success. Creating an excellent client experience can encourage word of mouth promotion and expand your customer base through your customers! You can personalize your message with no sweat by simply adding your customer’s name on it, while this can already wield a massive impact on making your customer feel good.
Fifth, provide an alternative contact method.
Instances are store locations and phone numbers.
Sixth, integrate visual elements.
55% of B2C (Business to Customer) content creators indicated that visual elements should be prioritized. Indeed, most people prefer looking at photos more than an enormous paragraph of wordings.
Bonus template:
Hey{Name}! I am your dedicated helper! Please enter the number to select your language.
[1] 中文 [2] English
【Best combo】: WhatsApp X Chatbot
What are the upsides of WhatsApp Chatbot Combo?
However, don’t be over-excited about what a chatbot can do. It also got its downsides. As mentioned, there are only two types of built-in autoreply, and it is not always easy to access directly to WhatsApp customer support in case anything goes wrong.
That’s why you need a third-party expert platform.
How SleekFlow can help your autoreply
Don’t know where to start? Talk to our expert!
Other than setting “leaving message” and “greeting message,” you can explore more. On the SleekFlow platform, you could set up a template message to greet the first-time customer
You can refer to the template below:
Hi, I am your dedicated assistant. 🤖💪 It’s so lovely to meet you here!
⚡️ We would like to handle your inquiry as soon as possible. Please select the services below by entering the number. You can come back to the main page by joining. [0] anytime.
General inquiry
Address of stores
Product information and pricing
24-hour aftersale support
Other suggestions
Instagram
http://www.Instagram.com/abccompany
Official Website
http://www.abccompany.com
Using the above example, when the customer enters [3], your autoreply message could be a photo of your product catalog or a YouTube link to a product introduction video. When entering [5] the autoreply message could be directing your clients to file suggestions to a particular channel:
Hi, please send the information below to customer.relations@abccompany.com. We will process your email in 3-5 working days. We are so excited to hear you!
Name: Contact Number: Related issue: Customer service/ Products/ Others
With autoreply, you could streamline the process and reply to your customers timely and effectively!
Again, don’t know where to start? Talk to us!
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