A Zendesk alternative: the best customer support software for your business
Customer support is about providing the best experience to your customers. Other than customer retention and cultivating loyalty, it holds a significant role in increasing sales and revenue. It is the first point of contact between your prospects and your brand. When potential customers first reach out to you, the quality of your customer service will make or break the deal.
This is why many businesses are now incorporating smart tools or customer support software like Zendesk to enhance the quality of their customer service. However, many have started looking for Zendesk alternatives due to difficulties in tracking customer histories, limited customization, and unresponsive support. Let’s look at how SleekFlow can help you manage your customer service with AI.
What Zendesk does
Zendesk is an omnichannel customer support software that allows your customers to reach out to you through email, phone, messenger, and chat. Their products featured include
Zendesk for service: a complete customer service solution
Zendesk for sales: sales CRM solution for leads management, agent productivity, and pipeline visibility
Sunshine Platform: an open and flexible CRM platform for customization
Zendesk has a lot of advanced features, but it is heavily dependent on your own developer resources since no user interface is provided.
While Zendesk is a well-known customer support software with a large customer base worldwide, the disadvantages of using its platform have led users to other Zendesk alternatives. Here are some complaints listed by Zendesk users:
Expensive costs
A per-agent pricing structure that makes it hard to scale
Complex setup
Features that are difficult to integrate
Slow customer support
52% of customers will abandon their purchases if they can’t find the information they are looking for.
In a hurry? Skip right to the comparison table with the Zendesk alternative, SleekFlow.
Why should we search for a Zendesk alternative?
What Zendesk does is great, but it is not for all businesses. For those lacking time and developer resources, it is probably not the best option. SleekFlow, as one of the alternatives to Zendesk, is made for businesses of all sizes. It provides tools to enhance customer support, marketing, and sales. Read on to find out why it is the best Zendesk alternative.
1. Cost-effective pricing and package
To use Zendesk, you need to accommodate a large amount of budget. This is because their plans are charged per agent monthly.
SleekFlow, as one of Zendesk alternatives, offers much affordable, cost-effective pricing plans.
To see the full list of features for each plan, visit SleekFlow’s pricing page.
Moreover, you can also add on the number of users from $19 without upgrading the whole plan.
Modern sales teams need more than just an inbox.
Stay organized, respond faster, and win more opportunities with SleekFlow’s Ticketing.
2. SleekFlow’s advanced ticketing system: a Zendesk alternative that puts sales first
Beyond omnichannel messaging, SleekFlow includes a powerful ticketing system designed to help businesses prioritize sales and deliver faster, more organized customer support. Here’s a quick look at what it can do:
Customize ticket categories to prioritize sales: Create categories like “Sales Inquiry,” “VIP Sales,” or “Product Support,” each with its own priority level. This ensures your most revenue-critical queries are never missed. While Zendesk has inadequate note-taking features with limited customization, SleekFlow allows agents to add detailed internal notes, tag colleagues, and personalize ticket categories for more efficient collaboration.
Automate ticket creation and assignment with flow builder: Let rule-based triggers or AI chatbots handle routine questions and automatically assign complex inquiries to the right team members.
Use the ticket list view to manage and prioritize tasks: Filter tickets by status, priority, channel origin, or due dates in one centralized view, ensuring every conversation is handled promptly. In contrast, Zendesk lacks a centralized location for organizing tickets and documenting issues for business users, making it difficult to track and prioritize sales-related inquiries.
Equip agents with advanced tools for faster resolutions: Agents have an AI writing assistant, a built-in CRM view, and collaboration features at their fingertips for efficient, accurate support.
Measure and improve with performance analytics and insights: Exporting and reporting on Zendesk can be restrictive. With SleekFlow’s ticketing system, you can export analytics to track key metrics like average first response times, resolution times, and SLA compliance. You can also automate CSAT surveys to refine your approach consistently.
3. No-code integrations for a wide range of CRM platforms and messaging channels
When it comes to scaling your business, the process should be quick, easy, and effective. Zendesk has 1200+ apps for you to connect through their marketplace, but it often requires additional fees and charges. For example, to connect to Instagram, you need to pay for plans ranging from $39-119 per month after a 14-day trial.
On the other hand, on SleekFlow’s free exploration access, you do not need to pay to connect to Instagram and Facebook.
If your business is already using Salesforce or HubSpot CRM, you can even integrate the contacts and data to all the popular social media channels to reach your customers through messaging. This way, when they contact your business through different channels each time, you can still access their lead stage, campaign source, order history, and more on the complete customer profile right next to the chat box.
4. Complete chat-to-pay commerce on your customer's preferred channel
Customer support is all about speed, convenience, and precision. Since most customers now prefer messaging on social media, it is vital that your business offers options and makes as many channels as possible to make communication more accessible. Once their inquiries are solved, and they show intention to place an order, your agents can generate an in-chat payment link instantly to complete the purchase.
Although Stripe can be integrated via a third-party app on Zendesk, you will need to pay $4.95 per agent per month after a 7-day trial. Imagine having spent over $120 to have only 25 agents who can send this payment link or access payment statuses. The cost will be demanding to handle on top of the Zendesk per-agent charges. Also, as it is a third-party integration, it can take a longer time to escalate issues.
On the contrary, SleekFlow, as the best Zendesk alternative, has native Stripe integration for you to collect payment in chat within a few clicks. Refunds can also be completed if required. Other than improving the customer experience, it will undoubtedly motivate your agents to sell more and increase sales for your business.
The beauty of conversational commerce is that it enables local businesses to have a global outreach. I knew that having the ability to accept credit card payment within WhatsApp and let the customer pay their way would be the gamechanger.
Julien de Préaumont
Founder of Le Dessert
5. Instant and high-quality customer support
For your team to provide accurate assistance at the highest level of efficiency, there needs to be an organized workflow and structured data storage for them to pull the information required for the inquiries. As an alternative to Zendesk, SleekFlow has a unified view similar to Zendesk, and an ‘Internal Notes’ tab above the typing space of the chatbox, just like the ‘Side Conversations’ tab on the right column on Zendesk.
6. Live chat widget: continue chatting even after customers leave the website
As one of the best alternatives to Zendesk, SleekFlow offers a free no-code live chat widget that includes a wide range of messaging channels. This means that your leads or potential customers can choose their preferred platform to chat with your brand when they reach out to you via live chat. It also means that you can continue the conversation with them even after they leave your website.
You can monitor the customers’ activity, such as browsing history, time spent on a web page, and more, and assess the performance of your website. These details will also be great for retargeting when you organize marketing campaigns in the future.
Zendesk vs. SleekFlow: a detailed comparison
This table will show why SleekFlow is the best alternative to Zendesk and compare its features to what Zendesk does:
Zendesk alternative: SleekFlow as a customer support software
As shown in the comparison above, connecting apps on Zendesk often requires developer resources or extra costs, adding financial strain and tedious processes. Using third-party integrations means dealing with multiple parties for different issues, making support frustrating and inefficient.
At SleekFlow, a Zendesk alternative for all businesses, every customer matters. With our Premium plan, you get ticketing features with unlimited monthly tickets, the analytics dashboard & export, and quick support via chats and email in case you need help. You can also add additional user accounts for just US$19.
What SleekFlow offers?
SleekFlow is an omnichannel social commerce platform that goes beyond customer support. It is a great Zendesk alternative that provides a complete chat-to-pay ecosystem and welcomes customers on whichever channel they prefer. On our conversational AI suite, you can:
Messaging
Manage conversations from WhatsApp, Facebook Messenger, Instagram DM, Telegram, WeChat, LINE, SMS, and more in an all-in-one inbox
Access the latest WhatsApp Business features on Meta’s Cloud API
Advanced ticketing system
Customize ticket categories for sales prioritization and better collaboration.
Automate ticket assignments, track performance, and improve response times.
CRM management
Integrate major CRM platforms such as Salesforce and HubSpot for lead and campaign tracking
Segment customers with structured CRM and labeling
Marketing campaigns
Personalize broadcast campaigns with an open rate of over 90%
Gather detailed analytics of campaigns for better retargeting
Commerce
Draft orders in the chat with native Shopify integration
Send in-chat payment links for customers to pay in a few clicks
Install no-code live chat widget on your website for free
Automation and workflow
Automate FAQs, set up chatbots and workflows
Dedicated sales performance dashboard to monitor sales agents
Tutor Circle boosts customer support efficiency by 60% with SleekFlow
When we talk about SleekFlow as a Zendesk alternative, it indicates that there is a wide range of features that can support your customer support team better. For Tutor Circle, an internet-based tutoring agency, SleekFlow has helped to achieve:
75% decrease in response time
60% increase in customer support efficiency
30,000 contacts managed effectively
Over 1,000 daily inquiries resolved daily
SleekFlow web and mobile applications are stable, fast, and user-friendly compared to the WhatsApp Business app. Our maximum first response time is reduced from 4 hours to an hour. As a result, customer support efficiency has improved by 60%.
Andy Ng
Founder of Tutor Circle
See the full success story of Tutor Circle and an interview of the founder for more.
SleekFlow is suitable for any industry that requires customer service. The potential is pretty limitless with the integration of multiple CRMs.
Jovan Lin
AVP Marketing & Corporate Communications
See another success story from PSB Academy, which has used SleekFlow, the Zendesk support alternative.
Switch to SleekFlow without losing your existing customer contacts and data
Our professional team of developers is committed to providing the best assistance for you to switch to SleekFlow, the best Zendesk alternative.
If you’re using WhatsApp Business API, you can also migrate your account to SleekFlow without losing your business phone number.
Check out our YouTube videos to learn more about what working on SleekFlow looks like.
Get started with SleekFlow today to generate more sales
Social commerce is the future of commerce. To please customers, you must make your business available on your customers’ preferred platforms. SleekFlow, as the best alternative to Zendesk, offers features that you can find on customer support software, yet much more. Not only can it make a great Zendesk support alternative, but the wide range of features, such as its advanced ticketing functions that complete the seamless chat-to-pay process, also establishes it as an appropriate Zendesk chat alternative.
Your inbox isn’t enough.
Modern sales teams need a smarter way to stay on top of conversations. SleekFlow’s Ticketing lets you organize, prioritize, and close deals faster.
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