Handling customer inquiries and appointments is definitely the daily routine that every beauty brand is going through. These unavoidable but time-consuming tasks occupy the precious time of your beauty consultants, not to mention they have their core tasks. In addition to being responsible for beauty treatments, the consultants also need to deal with hundreds of new and old leads.
Trust me, sharing one work phone and replying to messages manually one by one cannot help much. What if customers request to reschedule their appointments? The team has to cross-check with a separate calendar. Apart from Copy and Paste, are there any ways to truly simplify the process?
Just like all the counterparts, Weirdo Beauty, an up-and-coming beauty salon, has to handle up to hundreds of inquiries every day. With a small team size, they can still process dozens or even hundreds of customer inquiries efficiently. Meanwhile, they are capable of addressing the needs of around 5000 existing customers with automated WhatsApp marketing campaigns.
Moving to a new place whose size is quadruple, Weirdo Beauty has been successfully expanded despite the pandemic. See the conversation below to figure out the Weirdo’s magic.
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