Meet SleekFlow AI, ChatGPT and GPT-4 for customer support
We're excited to announce that we've added new GPT-powered inbox features to our platform. Additionally, we have launched the SleekFlow AI powered chatbot to demonstrate how you can adapt ChatGPT or GPT-4 for your business needs, such as prompt customer support, product recommendations, and lead generation or qualification.
Staying competitive in the age of AI
ChatGPT is experiencing its own "iPhone moment" - a shift that could transform the way we interact with customers. Think back to when touch screens first came out - suddenly, browsing the internet and downloading tons of apps became so easy. It made mobile customer service and multi-channel communications the fundamental strategy in any modern company. But as with any new technology, there were winners and losers. Companies that didn't adapt ended up spending more to keep up.
Now, we're in the midst of another technological race, and you wouldn’t want to be left behind. Have you considered using ChatGPT and AI powered bots for customer support? The large language model is impressive, but there's a catch. It can give information with full confidence, when in fact, the answers are actually incorrect. Plus, it heavily depends on internet sources, which can be unreliable and unfavorable, such as displaying bad reviews or competitor data.
But just as we optimize websites for smartphones, we can adapt AI to work for us.
By restructuring the AI technology stack with guardrails and prompt engineering, we can harness ChatGPT's full potential. Guardrails act as a safety net to keep AI in check, preventing it from making undesirable decisions. Meanwhile, prompt engineering uses carefully crafted prompts to guide AI towards predictable behavior.
That's where SleekFlow AI comes in.
Meet SleekFlow AI: your new best friend at work
SleekFlow AI is a cutting-edge solution powered by OpenAI GPT model, an advanced technology used to build the powerful general-purpose AI chatbot - ChatGPT. It is specifically designed to assist professionals in customer support roles. With SleekFlow AI, you can enhance your communication skills, maximize your knowledge base, and develop context-aware AI powered chatbots that deliver spot-on solutions every time.
1. Write with better tone and structure
Have you ever needed to communicate with someone who speaks a different language? It can be tough to get your message across when there's a language barrier, but SleekFlow AI has got your back! Our handy tool can translate your texts into different languages, making communication a breeze.
When we communicate through texts, we rely on various elements, such as punctuation, capitalization, and word choice, to convey our intended tone and meaning. For instance, writing in all caps is often interpreted as SCREAMING.
Understanding how these small writing cues can affect how people perceive the quality of customer service, we've made it easy for users to adjust their messages to sound professional and formal or friendly and approachable. If you're dealing with an upset customer who needs reassurance, adjusting the tone of your messages can make them feel heard and understood, which can go a long way in turning a negative experience into a positive one.
We all make mistakes sometimes, but with SleekFlow AI, you don't have to worry about spelling and grammar errors in your messages. We can even help you make your messages shorter or longer, or simplify your sentences if you're dealing with technical information or complex processes.
Thinking about outsourcing your customer support to a foreign country? With a communication guide, you can train SleekFlow AI to understand and adapt to different cultural norms and communication styles. This way, we can help bridge the language and cultural gaps while reducing costs and increasing efficiency. Pretty neat, right? Just keep reading and we’ll show you how.
2. Build an extensive internal knowledge base
As a manager, training customer support staff is quite a challenge, especially when you have an extensive collection of internal training documents at your disposal. The sheer amount of information can be overwhelming, and some of it may be too complicated to communicate to customers effectively. Additionally, your agents also require support to keep up with updates to terms and conditions and develop strong emotional intelligence skills.
Enter SleekFlow’s new AI-powered support assistant.
SleekFlow AI is designed to seamlessly integrate with your help documents and website. Its intuitive interface allows you to easily upload materials, including your entire help center, to build an extensive internal knowledge base within a chat box. By using this knowledge base as its sole information source, SleekFlow AI recommends reliable and accurate responses to customer inquiries, enabling your staff to provide instant help with ease.
When a customer asks a question, the AI can quickly scan through hundreds of thousands of PDFs or web pages to suggest the best possible answer. It can even understand the intent behind a customer's question. So, even if they don't ask it perfectly or use the right terminology, the AI can match it with relevant texts in the knowledge base and still figure out what they're trying to ask.
3. Get your GPT-powered AI agent onboard
By now, you may be wondering: can AI directly respond to customers? While current rule-based customer service chatbot may struggle with complex queries and unpredictable scenarios, they excel at providing consistent responses with minimal errors. For AI powered chatbots to truly add value, they must maintain this level of reliability while handling large volumes of customer inquiries and adapting quickly to new situations.
At SleekFlow, we've conducted extensive experimentation with AI powered bots and identified several key factors for success: the ability to engage in natural conversations, stay on-brand, and provide trustworthy answers, as well as the ability to prompt human intervention when necessary.
Fortunately, the GPT model is already excellent at understanding the context of past interactions. By training it with a business-controlled knowledge base and integrating it into conversation routing workflows for seamless handover to human agents, we have achieved even better results.
To illustrate, we've designed our own AI powered chatbot with our business in mind. It's programmed to recognize and respond only to questions and topics related to our brand, ensuring that it provides accurate and helpful information every time. When it encounters a question outside of its expertise, it prompts the customer to rephrase their question or handover to a human agent.
The good news is that you can easily do the same for your business on SleekFlow. By uploading your support guide, SleekFlow AI can immediately interpret complex customer questions and apply your knowledge to answer them on WhatsApp and other messaging apps.
Chatbot customer service example
The AI powered chatbot is particularly useful in highly customized industries like insurance, where it can analyze previous conversations and support materials to recommend personalized health insurance plans to customers based on their budget and needs.This helps customers self-serve without having to navigate through multiple filters on your virtual help desk to find the solutions they need. As a result, your support metrics will improve, and the high costs associated with the extra workload for human agents will decrease.
Your training data is only used to fine-tune your AI powered bot model and is not used by OpenAI to train or improve any other models.
4. Summarize long chat threads into bite-size notes
In situations where human intervention is necessary, it’s crucial that an agent can catch up on the conversation and step in without delay. We know how it feels to read through endless chat threads. It's like trying to find a needle in a haystack, only the haystack is made of words and the needle is the important information you need to get your job done.
That's why we have created the summary generator - to help you summarize your conversations and generate concise internal notes with just a click.
SleekFlow AI analyzes chat transcripts to identify the key points of the conversation and generates a summary that captures essential information, such as the customer's issue, relevant details, and the solution provided.
Suppose a customer contacts your support team with an issue they've been experiencing for several weeks. The conversation is long, and there are many details to consider. With SleekFlow AI, you can quickly assemble a note that summarizes the customer's problem, the steps they have taken to resolve it, and the solution provided by your team. These notes are ideal for internal record-keeping and handover, so everyone on the team is on the same page.
Unleash the benefits of SleekFlow AI
By integrating SleekFlow AI into your customer support workflow, you can enjoy:
Improved customer satisfaction: provide top-notch assistance that keeps your customers coming back for more.
Enhanced productivity: resolve queries more efficiently and free up time for other critical tasks.
Consistent brand experience: ensure brand consistency across all customer interactions.
Scalable support: effortlessly scale your customer support operations without compromising quality.
Reduced training time: help new support professionals hit the ground running with AI-driven assistance.
Striking a balance between security and responsiveness
We have extensively discussed the benefits of using ChatGPT for customer support, but ultimately, we want to make sure that automated and human support work together seamlessly. While automated support has its advantages, it is not always foolproof, and there is still a chance of producing inaccurate answers, especially if users try to work around the constraints we have designed.
Additionally, the model and computing power required to run these systems are still expensive at present. We also understand that certain information is best kept in-house. As a result, we believe that a hybrid model would be the most effective solution.
SleekFlow users will have the option to select from various AI models, including GPT-3.5, GPT-4, and others, to train their AI powered bots. According to OpenAI, GPT-4 is 82% less likely to respond to requests for disallowed content and 40% more likely to produce factual responses than GPT-3.5.
Hybrid model: make chatbot and human work together
When it comes to handling queries about company news and information, prompt engineering is a safe and effective method. Prompt engineering involves pre-processing questions before passing them on to the AI model for answering. As the model learns more about your customers, it will continue to improve itself over time.
However, when dealing with queries related to proprietary business information, it's essential to exercise caution. In these situations, it's best to have a human or rule-based customer service chatbot acting as a safeguard before providing any answers. This ensures that sensitive information is not disclosed to unauthorized individuals or entities.
Our goal is to provide you with the best support possible while also ensuring that your information remains secure. With this hybrid model, we're confident that we can achieve that.
How can I subscribe to SleekFlow AI?
We’ve developed our initial version of SleekFlow AI, featuring content enrichment as an inbox tool. As we roll this out on the SleekFlow 2.0 beta platform in November 2023, we’re thrilled to introduce SleekFlow AI Credits - your key to unlocking our innovative AI features, offering more flexibility and value.
What are SleekFlow AI Credits?
They're straightforward - each credit permits one interaction with SleekFlow AI, whether editing or generating a response, with each plan starting with a set number of credits shared among the organization.
What does this mean for you?
We haven’t finalized the credit numbers for each plan, as your insights are crucial in shaping our offerings. During the beta phase, all users of SleekFlow's paid plans will receive 1,000 credits to fully experience our AI-powered chat capabilities. We encourage you to actively use SleekFlow AI and share your feedback. Your input is vital for tailoring our credit allocation to various company sizes.
We will keep all users informed about every development, including any changes as we near the finalization of the new pricing model. This transition is designed to ensure transparency and assist you in choosing the plan that best meets your needs. So, get on board and try out SleekFlow AI now!