Why and how should you start taking social commerce seriously?
As half of the world’s population (around 3.8 billion people!) has at least one social media account, brands with an active presence on social media platforms can reach more potential customers or clients and open up new e-commerce opportunities.
According to Statista, social commerce sales in the US in 2020 were estimated at nearly 27 billion USD. As social media’s influence continues to increase, U.S. social commerce is projected to reach 79.6 billion USD in 2025 and account for 5.2% of U.S. retail e-commerce sales. Imagine in South East Asia or in other emerging markets, as more people have more access to the Internet, social commerce sales may have a similar or even bigger increase in the future.
But to embrace social commerce, we need to know what it is!
If I had to guess, Social Commerce is the next area to really blow up
– Mark Zuckerberg, Facebook CEO in 2010
Social Commerce is the entire process of selling/promoting and buying a service or product through social media platforms such as Facebook, Instagram, and Twitter.
Retweets, likes, shares, or stories mentioned are the indicators to determine the success of a social commerce campaign and how the customers interact with the brand.
Social commerce also seeks to engage online shoppers by offering expert product advice and support; eventually, convert these experiences into actual actions with a “call to action.” E.g., hitting the “buy now” button after seeing a pair of Air Jordan 1 with a unique colorway for sale on a Facebook sneaker group.
You might have heard of E-commerce instead of social commerce. The main difference between these two is that social commerce is a subset of E-commerce. The former involves social media and online media platforms that support social interaction, whereas E-commerce means buying and selling goods, products, or services over the Internet.
“Yes, yes, I know what social commerce is now, but how can it benefit my business?” Glad you asked! Social commerce provides a more effortless journey for the customers from product discovery to purchase, and it can help the business by:
Reaching and selling to more customers online and from ALL over the world;
Reducing frictions in terms of communication between clients and business;
Providing an efficient and systematic way to collect customer feedback;
Pushing business to regularly update their social media accounts to stay in the competition which deepens trust and loyalty from the customers
With the more social media platforms you use, there must be more incoming messages all over the place. Of course, one should be happy with more business inquiries. However, it could become chaos if you have not established an efficient system to support all the queries without any delay. To avoid dissatisfying your potential customers, let me introduce one social commerce magic tool.
SleekFlow is an Omni-Channel Social Commerce Platform that helps you, the business owners, manage communication channels such as WhatsApp, Facebook Messenger, WeChat, Line, Instagram, Live Chat, SMS, and Email in one place. SleekFlow helps manage contacts and conversations from all these channels and makes it easier for you to respond.
Apart from centralizing channels, it leverages automation rules and targeted campaign messages to streamline sales, customer support, and marketing workflows while integrating with tools including E-commerce platforms and payment gateways to automate the customer journey with ease.
As an effective tool for social commerce, compatibility with a wide range of platforms should be vital. SleekFlow can integrate with 2500+ platforms such as online booking systems like Calendly. The definition of “one-stop” is not confined to merely the number of social media platforms but a true e-commerce ecosystem, from the customers’ side to your backend side.
For more CRM tools, you can have a quick look at our blog: CRM Systems 2022: Benefits, Comparison and Recommendations.
Read more: Social commerce trend in Malaysia
Understand the critical social commerce trends for 2022 and the future that will surely make your way to success in social commerce more minor bumping.
1. Eye-catching visuals are important
According to Instagram, 70% of shopping enthusiasts turn to Instagram for product discovery. Therefore visual storefront on Instagram allows people to shop from the pictures and videos irrespective of where they are in the app. Instagram also facilitates customization with which brands can curate products into themes.
2. Selling through conversational chatbots
The main idea of having social media is to communicate with people. Yet, hundreds if not thousands of messages flushing into your inbox is frustrating. With the aid of chatbots, brands do not need to have a representative to answer the customers’ queries. Chatbots also can make suggestions depending upon the customers’ selections and share product visuals to boost sales with less staffing.
3. Collaborate with KOL/micro-influencers to increase exposure
Even if you have great products, you need more people to know about them. Inviting KOLs or micro-influencers to try on and write reviews on your products will help boost your sales by utilizing their audience base.
4. Live streaming
With faster networks everywhere, live streaming becomes increasingly popular. It gives the audiences a chance to know the business better through an authentic and interactive experience.
5. Selling economical products
Most social media users browse the latest posts from their network to know the ongoing trends, find inspiration, or scroll and get entertained through the diverse content. Shopping is always not the primary purpose, so they tend not to buy super expensive things. So displaying “like-able” products with an acceptable price range should be prioritized.
After all the long talk. You might want to know what are the best examples in using social commerce to win the hearts of their audience:
Herschel – selling their products (backpacks) softly with telling stories on how you should live your life, and followers can reference their pictures and create their content.
2. Nike – the brand always posts a blend of product-led and athlete-fronted aspirational content and generates massive engagement. The brand has also released different apps for people to join their training or running club, creating a sense of community.
3. Kate Spade – the brand has been making shoppable videos on Youtube and Vimeo that allow consumers to buy a featured product without several more clicks to another site.
The above examples display how the B2C industry is blending social commerce into its marketing mix. What about a B2B business?
Some agent platforms like us should make good use of SleekFlow. Since the agent platform needs to handle a lot of freelancers plus orders and do the matching, SleekFlow can streamline the process. Just like broadcasting the announcement, it can be as simple as one click.
Managing Director, Lalamove, a logistics unicorn
Want more examples? Read our testimonials to see what our happy customers are making use of the social commerce magic!
According to our data, 42% of customers prefer accessible brands with messaging channels and live chats. Businesses using SleekFlow have experienced 24% more conversions to sales using personalized texts than emails and calls. Effective social commerce assisting platform can increase repeated purchases and customer retention by 37%! Isn’t it tempting for you to try? Let’s start investing in social commerce right now!
Don’t know where to start? Talk to our expert.