27% of customers feel it is important to be able to get an instant response.
49% of customers want quick, detailed, and expert answers to their questions.
60% of consumers will stop using a brand due to unfriendly service.
Serve all customers across all channels
Serve and support customers across all messaging channels by switching between different messaging channels with ease.
Keep track of your conversations with ease
Snooze conversations and set reminders to get back to them or close conversations to better focus on the ones at hand.
Work on conversations as a team
Reply customers faster with saved quick replies. Choose to assign multiple team members to a single conversation to or simply mention teammates to collaborate together by adding notes that only you and your teammates can see.
Power up your workflow with chatbots
Let chatbots answer basic customer queries and help you to qualify and route leads. Automatically assign conversations by queue or directly to specific staff.
Set up automation rules for your unique needs
Allow staff to indicate their availability and automatically re-route conversations when replies are not received after a stipulated timeframe.
Have each customer's information at your fingertips
Integrate with leading eCommerce platforms and CRMs to check everything from customer orders to membership points and payment statuses to provide the best all-rounded customer support.
Data and analytics to improve your customer support workflow
Access a holistic suite of analytics to help you analyse how to serve and support your customers better by reviewing metrics such as individual response times and active conversations.
Trusted by 1000+ companies all over the world
Customers can now easily reach us and SleekFlow's chatbot and automation help us to provide the best support to our customers.
Philip Tam, General Manager, Pokfulam Development Company Limited
Explore SleekFlow’s Solution Suite
Engage customers better on their favourite channels and speed up your conversion cycles.